2014 Ford Focus Owner Manual Printing 1 - Page 371

370 Issue SYNC does not understand or is calling the wrong contact when I want to make a call. SYNC® Voice command issues Possible cause(s) Possible solution(s) • You may be using • Review the phone voice commands at the beginning of the wrong voice the phone section. commands, OR • Make sure you are saying the • You may not be saying the name contacts exactly as listed. For exactly as it is example, if a contact is saved as saved, OR Joe Wilson, say "Call Joe Wilson". • Contacts in your • The system works better if you phonebook may be list full names, such as "Joe very short and Wilson" rather than "Joe". similar, or they may • Do not use special characters contain special such as 123 or ICE, as the characters, OR system does not recognize them. • Your phonebook • If contacts are saved in contacts may be CAPS, you have to spell them. saved in CAPS. JAKE requires you to say, "Call J-A-K-E". AppLink issues Possible cause(s) Possible solution(s) • Check the website for • Your device may compatible devices and not support the AppLink feature, OR applications. • Make sure your device is • The application paired and connected. If you does not support have an iPhone, make sure it is AppLink., OR plugged in using the USB and • If you have an that the application is running in iPhone, it may not the foreground. be plugged in, OR • Your phone may not be paired or connected. Issue SYNC does not find any mobile apps that are on my phone. 2014 Focus (foc) Owners Guide gf, 1st Printing, October 2012 USA (fus)