2014 Ford Focus Owner Manual Printing 1 - Page 370

SYNC® Issue SYNC does not understand what I am saying. 369 SYNC does not understand the name of a song or artist. Voice command issues Possible cause(s) Possible solution(s) • You may be using • Review the Phone voice commands and the Media voice the wrong voice commands at the beginning of commands, OR their respective sections. • You may be speaking too soon • Be aware that SYNC's microphone is either in your or at the wrong rear view mirror or in the time. headliner just above the windshield. • You may be using • Review the media voice commands at the beginning of the wrong voice the media section. commands, OR • Say the song or artist exactly • You may not be as listed. If you say, "Play Artist saying the name Prince", the system does not exactly as it is play music by Prince and the saved, OR • The system may Revolution or Prince and the not be reading the New Power Generation. name the same way • Make sure you are saying the complete title, such as you are saying it. "California remix featuring Jennifer Nettles". • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, "Play L-O-L-A". • Do not use special characters in the title as the system does not recognize them. 2014 Focus (foc) Owners Guide gf, 1st Printing, October 2012 USA (fus)