1997 GMC Jimmy Owner's Manual - Page 381

CustomerSatisfactionProcedure GMC dealers have the facilities, trained technicians and up-to-date infcm~ation o promptly address any t concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member 0 1 clealership Inanagernent. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales. Service or Parts Manager, contact the owner of the dealership or the General Manager. 8-2