1997 GMC Jimmy Owner's Manual - Page 389

We prefer you utilize the Cust.omer Satisfaction Procedure before you resort to AUTO LINE. but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary, If this mediation is unsuccessful, an informal hearing will be scheduled where. eligible clIston1ers may present their case t o an impartid third-party arbitrator. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT I F you believe that yol~r vehicle has ;1 defect which could cause a crash or could cause injury or death, you should itntnediately inform the National Highway Traffic Safety Administration (NHTSA). in addition to notifying General Motors. I f NHTSA receives similar complaints. it may open an investigation. and if it finds that it safety defect exists in a group of vehicles. it may order a recall and remedy campaign. Howww-, NHTSA cannot become involved i n individual problems between you, YOLK dealer or General Motors. To contact NHTSA, you nay either call the Auto Safety Hotline toll-free at 1-800-424-9393 ( o r 366-0 123 in the Washington. D.C. area) or write to: Warranty Information Yout. vehicle comes with a separate warranty booklet that: contains detailed warranty inf'ormation. NHTSA. U.S. Department o f Transportation W'lshington. D.C. 20590 You can also obtain other infcmnafion about motor \.ellick safety from the Hotline. 8-10