2014 Lincoln Navigator Owner Manual Printing 1 - Page 409

408 SYNC® Vehicle Health Report and SYNC Services (Traffic, Directions and Information) issues Issue Possible Possible solution(s) cause(s) I am unable to The preferred When you register your account, retrieve the dealer you must list a preferred dealer. information did If one is already listed, try report on the website, or I not load correctly. selecting another dealer and logging out. Log back in and receive a system error. change it back to your preferred dealer and retrieve the report. • Update your mobile number I am unable to • This could be in your account on the website. submit a report. due to your • Make sure you have full signal phone's compatibility, OR strength and that your Bluetooth volume level has been • Bad signal turned up. strength, OR • Try deleting your phone and • Your phone performing a clean pairing. may not be activated on the website. • This is a free feature, but you I heard a • The phone in must first register online to use commercial when use is not it. activated, OR I tried to use Traffic, Directions • Your phone has • Turn off ID blocker on your and Information. ID blocker active. phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account. 2014 Navigator (nav) Owners Guide gf, 1st Printing, June 2013 USA (fus)