2009 Mercedes CLS-Class Owner's Manual - Page 188

Controls in detail Useful features expected. In case of an emergency, help will have to be summoned by other means. Have the system checked at the nearest Mercedes-Benz Center or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. A voice connection between the Response Center and the occupants of the vehicle will be established automatically soon after the emergency call has been initiated. The Response Center will attempt to determine more precisely the nature of the emergency provided they can speak to an occupant of the vehicle. Initiating an emergency call manually i The "911" emergency call system is a public service. Using it without due cause is a criminal offense. Emergency calls An emergency call is initiated automatically following an accident in which the Emergency Tensioning Devices (ETDs) or air bags deploy. An emergency call can also be initiated manually. Once the emergency call is in progress, the indicator lamp in the SOS button will begin to flash. The message Connecting Call appears in the multifunction display and the COMAND system is muted. When the connection is established, the message Call Connected appears in the multifunction display. All information relevant to the emergency, such as the location of the vehicle (determined by the GPS satellite location system), vehicle model, identification number and color are generated. i If no vehicle occupant responds, an ambulance will be sent to the vehicle immediately. G Warning! If the indicator lamp in the SOS button is flashing continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an emergency call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display for approximately 10 seconds. Should this occur, assistance must be summoned by other means. 1 Cover 2 SOS button X X Briefly press on cover 1 to open. Press SOS button 2 briefly. The indicator lamp in SOS button 2 will flash until the emergency call is concluded. Wait for a voice connection to the Response Center. Close cover 1 after the emergency call is concluded. X X 186