2007 Saturn Outlook Owner's Manual - Page 515

• If your vehicle cannot be driven, know where the towing service is taking it. Get a card from the tow truck operator or write down the driver's name, the service's name, and the phone number. • Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. • Gather the important information you need from the other driver. Things like name, address, phone number, driver's license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. • If possible, call your insurance company from the scene of the accident. They will walk you through the information they need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with "no fault" insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. • Choose a reputable collision repair facility for your vehicle. Whether you select a Saturn retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. • Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. 515