3Com 4500G Getting Started Guide - Page 89

C Obtaining Support for Your 3Com Products, Register Your Product to Gain Service Benefits

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C OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS 3Com offers product registration, case management, and repair services through eSupport.3com.com. You must have a user name and password to access these services, which are described in this appendix. Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/ 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems Online 3Com offers the following support tool: ■ 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This query-based interactive tool is located at: http://knowledgebase.3com.com It contains thousands of technical solutions written by 3Com support engineers. Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engineers are available to manage your installation with minimal disruption to your network. Expert assessment and implementation services are offered to fill resource gaps and ensure

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C
O
BTAINING
S
UPPORT
FOR
Y
OUR
3C
OM
P
RODUCTS
3Com offers product registration, case management, and repair
services through
eSupport.3com.com
.
You must have a user name
and password to access these services, which are described in this
appendix.
Register Your
Product to Gain
Service Benefits
To take advantage of warranty and other service benefits, you must
first register your product at:
3Com eSupport services are based on accounts that are created or
that you are authorized to access.
Solve Problems
Online
3Com offers the following support tool:
■
3Com Knowledgebase —
Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
It contains thousands of technical solutions written by 3Com
support engineers.
Purchase
Extended
Warranty and
Professional
Services
To enhance response times or extend your warranty benefits, you can
purchase value-added services such as 24x7 telephone technical
support, software upgrades, onsite assistance, or advanced hardware
replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure