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Using functions while in a call, Enquiry Call During a Call

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Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. ■ Enquiry Call During a Call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the Enquiry call function you can call someone else in the middle of a call and put your original call partner on hold. You can make enquiry calls to both internal and external users. Enquiry call End call You are making/taking a call: Press Foxmenu > Foxkey Enquiry. Enter the phone number of the enquiry call party. ➯ Enquiry call party is called; 1st call partner is on hold. Note: You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. To end the enquiry call: Press End key or Foxmenu > Foxkey End call. ➯ You are now back through to your first call partner. Notes: • If your enquiry call party hangs up and you also go on-hook by mistake, you will hear a continuous ringing signal for 10 seconds to draw your attention to the person still on hold. If you press the Call key during the continuous ringing, you will be reconnected with your first call partner. • If the other user does not answer, you can cancel the enquiry with Foxmenu > Foxkey End call and take back the first call. ■ Brokering between an Enquiry Call Party and Your Call Partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external users. You can also broker between conference parties as a group and an enquiry call party. Brokering End call Brokering: Press Foxmenu > Foxkey Brokering. ➯ Your call partner changes. The other call party is put on hold. To terminate the current connection: Press Foxmenu > Foxkey End call. ➯ Call party disconnected. Connected with the call party on hold. eud-0830/2.1 - I7.7 - 10.2008 31

Section	Page
Aastra 5370 / Aastra 5370ip User's Guide	1
Document information	7
Contents	8
Dialling and Phoning	9
Answering Calls	10
Answering a Call	10
Ending a Call	10
Making calls	11
Dialling with the Phone Number	11
Dialling with Redial	11
Using Your Phone in Open Listening Mode	12
Using Your Phone in Hands-Free Mode	12
Muting the Microphone	13
Using a Headset	13
Using the Display and Operating Elements	14
Display	15
Display symbols and display text	15
Keys	16
Pressing a Key	16
Using the Foxkey	16
Using the expansion key module Aastra M535	16
Input	17
Enters digits	17
Enter the letters	17
Digit keys	17
Switching between Upper and Lower Case	18
Correcting your Input	18
Moving the Cursor	18
Menu-Guided Navigation	19
Accessing the menu	19
Navigating with the navigation key	19
Undoing Actions	19
Other navigation possibilities	20
Resetting activated features	20
Signals	20
Indicator LED Signals	20
Supplementary features	21
Making and answering calls	22
Dialling by Name - Quickdial	22
Dialling from the phone book	23
Dialling from external phone books	24
Dialling from the Call List of Unanswered Calls	25
Dialling from the Call List of Answered Calls	25
Dialling with Redial	26
Selecting with a preconfigured Foxkey	26
Dialling with a Configurable Key	26
Requesting a Callback	27
To answer the callback request	27
Call Waiting on an internal user	28
Answering Call Waiting	28
Starting an Announcement	29
Receiving an Announcement	30
Private call with PIN	30
Using functions while in a call	31
Enquiry Call During a Call	31
Brokering between an Enquiry Call Party and Your Call Partner	31
Making a Conference Call	32
Transferring a Call Partner	32
Parking a Call Partner	33
Organising absences from the desk	34
Organising absences using the Absence Key	34
Forwarding Calls (Call forwarding)	34
Forwarding a Call on No Reply (CFNR)	35
Forward to Voice Mail	36
Forwarding to a message	36
Locking Your Phone	37
Unlocking Your Phone	38
Functions for special situations	39
Deflect a call during the ringing phase	39
Reject a call during the ringing phase	39
Send text messages	40
Read Text Messages	41
Picking Up a Call	41
Using the DTMF Mode. Activating/deactivating DTMF	42
Making a call on a third-party phone	43
Paging an Internal User	44
Answer the pager	44
Answering a General Bell	45
Activating/Deactivating a Discreet ring	45
Suppressing your call number from your called party's terminal display	46
Tracking a Malicious Call	46
Personal call routing	46
Ring Alone	47
Setting functions by remote control	48
Organisation Within the Team	49
Using the Team Key	49
Calling a Team Partner	49
Substituting for a Team Partner	50
Starting an Announcement to a Team Partner	50
Line Keys	51
Answering a Call on a Line Key	51
Making Calls using the line key	52
Park call on line key	52
Switching active lines	52
Personalizing Your Phone	53
Display	54
Setting the display	54
Setting the Aastra M535 display	54
Setting the Ringing Properties (Audio)	55
Setting the ringing volume during ringing	55
Setting the Volume during a Call	55
Setting the Ringing Properties	56
Hands-free and headset settings	57
Automatic Hands-Free Mode	57
To activate headset operation	58
General settings	59
Selecting the language	59
Configuring the DTMF mode	59
Changing the PIN	60
Entering the Display Text for the Idle State	61
Identifying the communication system	62
Local IP settings (Aastra 5370ip)	62
Protection	63
Do not disturb/Call waiting/Intrusion/Announcement/Forward	63
Phone Book Management	64
Creating a New Phone Book Entry	64
Editing or deleting a phone book entry	65
Storing the phone number in the phone book from the call list	65
Configuring Voice Mail	66
Personal greeting	66
Configuring Keys	67
Available keys	67
Store a phone number under a key - number key	68
Store a function under a key- function key	69
Storing a Team Partner under a Key- team key	70
Clearing a Key	71
Configuring Line Keys	71
Setting the Response of a Line Key	71
Formulating Functions	73
Function Commands	73
*/# Procedures	73
Further information	74
Troubleshooting	75
Malfunctions	75
Declaration Open Source Software (Aastra 5370ip).	76
About Open Source Software	76
System and Software-Related Functions	76
Installation and First-Time Operation	77
Equipment provided	78
Options	79
Setting up and mounting the phone	80
Setting the phone up as a desktop phone	80
Wall mounting	81
Dismantling	82
Connecting Aastra 5370	82
Connections	82
Connecting your phone to the system	82
Logging your phone on	82
Connecting Aastra 5370ip	83
Connections	83
Connecting your phone to the LAN	83
Connecting your PC to the LAN	84
Connecting the power supply	84
Logging your phone on	84
Expansion key module Aastra M530⁄M535 (optional)	85
Connections	85
Connecting the Aastra M530⁄M535 expansion key module	85
Labelling the Aastra M530 expansion key module	86
Index	87
A	87
B	87
C	87
D	87
E	87
F	87
G	88
H	88
I	88
K	88
L	88
M	88
N	88
O	88
P	88
Q	88
R	88
S	88
T	89
U	89
V	89
W	89

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Supplementary features

eud-0830/2.1 — I7.7 — 10.2008

Using functions while in a call

This section explains the different options provided by your phone while you are in a call.

■

Enquiry Call During a Call

You want to call someone else briefly without losing your current call partner. Then you want to

resume your conversation with your original call partner.

With the

Enquiry call

function you can call someone else in the middle of a call and put your

original call partner on hold. You can make enquiry calls to both internal and external users.

■

Brokering between an Enquiry Call Party and Your Call Partner

You are talking with an enquiry call party and have your original call partner on hold. You want

to be able to switch back and forth between the two.

In an enquiry call you can use the brokering function to switch back and forth between an

enquiry call party and the party on hold. Brokering is possible with both internal and external

users. You can also broker between conference parties as a group and an enquiry call party.

Enquiry call

You are making/taking a call:

Press Foxmenu > Foxkey

Enquiry

Enter the phone number of the enquiry call party.

➯

Enquiry call party is called; 1st call partner is on hold.

Note:

You can also search in the phone book, last-number redial list or call list for the

phone number of the person you are looking for.

End call

To end the enquiry call:

Press End key or Foxmenu > Foxkey

End call

➯

You are now back through to your first call partner.

Notes:

•

If your enquiry call party hangs up and you also go on-hook by mistake, you

will hear a continuous ringing signal for 10 seconds to draw your attention to

the person still on hold. If you press the Call key during the continuous ring-

ing, you will be reconnected with your first call partner.

•

If the other user does not answer, you can cancel the enquiry with Foxmenu

> Foxkey

End call

and take back the first call.

Brokering

Brokering:

Press Foxmenu > Foxkey

Brokering

➯

Your call partner changes. The other call party is put on hold.

End call

To terminate the current connection:

Press Foxmenu > Foxkey

End call

➯

Call party disconnected. Connected with the call party on hold.