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Troubleshooting

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User Manual Cordless Phones for BusinessPhone™ 15 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Operational Problems Fault No display No ringing No change in time & date setting Probable cause Action or comment The battery level is low or the handset is defective. Charge the battery or contact system administrator. The sound off icon is on, or Long press the Sound off ringer volume set to silent, or the key, or increase volume, or handset is defective. contact system administrator. PBX dependent. Changes in the handset appear after a maximum of 24 hours after a change in the system or by turning the handset off and on again. Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range, but no Switch handset off and then access rights. switch it on again or contact system administrator. No System. The The handset is out of coverage handset beeps once a or handset is defective. minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). Stop the beep with the Sound off key and go into range. Note: When re-entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system. or contact system administrator. No flash driver was found Note: This display message is only shown in English. Failed to read from flash Send the handset for service. SERVICE NEEDED Hardware error Note: This display message is only shown in English. There is a communication Restart the handset. If the problem between components in problem persists, send the the handset. handset for service. AMT/PUD/TR/0119/1/2/EN 2012-08-13 81

Section	Page
Contents	4
1 Introduction	9
1.1 Prerequisite	9
2 Important user information	9
2.1 Safety Instructions	9
2.2 EX Safety Instructions	12
2.3 Regulatory Compliance Statements	14
2.4 Regulatory Compliance Statements (EU/EFTA only)	14
2.5 Regulatory Compliance Statements (Russia only)	15
2.6 How to Use This Document	15
2.6.1 System Administrator	15
2.6.2 End User	15
2.7 Abbreviations and Glossary	16
2.8 Functions and Accessories	16
3 Descriptions	18
3.1 DT4x3 DECT Telephone	18
3.1.1 Hot Keys	20
3.1.2 Alphanumeric Keys	21
3.1.3 Icons and Text in the Display	21
3.2 Accessories	25
3.2.1 Desktop Chargers	25
3.2.2 Charging Rack	26
3.2.3 Battery Pack Charger	26
3.2.4 Clips	26
3.2.5 Security Cord	26
3.2.6 Leather Casing	26
4 Basic Operation	27
4.1 Switch the Handset On/Off	27
4.2 Turn the Audible Signal On/Off	28
4.3 Lock/Unlock the Keypad	28
4.3.1 Lock/Unlock the Keypad in Idle Mode	28
4.3.2 Lock/Unlock the Keypad during a Call	28
4.4 Lock/Unlock the Handset	28
5 Menu Tree	30
5.1 Calls	30
5.2 Contacts	31
5.3 Profiles	31
5.4 Messaging	32
5.5 Services	32
5.6 Short cuts	33
5.7 Connections	33
5.8 Settings	34
5.9 In Call Menu	35
5.9.1 Additional In Call Functions	35
5.10 Customizing the Menu Tree	36
6 Calling	37
6.1 Incoming Call	37
6.1.1 Answer a Call	37
6.1.2 End a Call	37
6.2 Outgoing Call	37
6.2.1 Pre-Dial	37
6.2.2 Post-Dial with Headset Button	38
6.2.3 Dial Using a Pre-programmed Navigation Key, Hot Key, Soft key, or Headset Button	38
6.2.4 Dial a Number from the Call list	38
6.2.5 Dial Last Called Number with Headset Button	38
6.2.6 Dial the Sender of a Message	38
6.2.7 Dial a Number from the Local Phonebook	38
6.2.8 Dial a Number from the Company Phonebook	39
6.2.9 Dial a Name from the Central Phonebook	39
6.2.10 Last External Number Re-dial	39
6.3 During a Call	39
6.3.1 Adjust the Volume during a Call	39
6.3.2 Open Contacts during the Call	39
6.3.3 Turn the Microphone on/off during a Call	40
6.3.4 Audio Transfer	41
6.3.5 Start a New Call during Conversation	41
6.3.6 CallBack	41
6.3.7 Switch between Calls	41
6.3.8 End a Call	41
6.3.9 Transfer a Call	42
6.3.10 Transfer to New Call	42
6.3.11 Conference Call	42
6.3.12 Call Waiting	42
6.3.13 DTMF	43
6.3.14 DECT Info	43
7 Alarm Operation	44
7.1 Push-Button Alarm	44
7.1.1 Test Alarm	44
7.1.2 Personal Alarm	44
7.2 Man-Down and No-Movement Alarm	44
7.3 Acoustic Location Signal	45
7.4 Automatic Call after Alarm	45
8 Menu Operation	46
8.1 Calls	46
8.1.1 Call List	46
8.1.2 Missed Calls	48
8.1.3 Call Time	48
8.2 Optional Call handling Services	48
8.2.1 Absence Handling	48
8.2.2 Divert Internal /External calls	49
8.2.3 Internal/External Follow-me	49
8.2.4 Account Code	50
8.2.5 Intrusion on a busy extension	51
8.2.6 Bypass	51
8.2.7 DISA	51
8.2.8 Group Features	51
8.3 Contacts	52
8.3.1 Call Contact	53
8.3.2 Add Contact	53
8.3.3 Edit Contact	54
8.3.4 Delete Contact	54
8.3.5 Central Phonebook	54
8.4 Profiles	55
8.5 Messaging	56
8.5.1 Inbox	57
8.5.2 Write New Messages	58
8.5.3 Unsent Messages	59
8.5.4 Sent Messages	59
8.6 Services	60
8.6.1 Add Services	60
8.6.2 Edit Services	60
8.6.3 Delete Services	61
8.7 Short Cuts	61
8.7.1 Define Soft Keys	61
8.7.2 Define Hot Keys	61
8.7.3 Define Navigation Key	62
8.8 Settings	62
8.8.1 Sound and Alert Settings	62
8.8.2 Lock Settings	64
8.8.3 Display Settings	65
8.8.4 Time & Date Settings	66
8.8.5 Answering	67
8.8.6 Change Text size for Messages	67
8.8.7 Change the Menu Language	68
8.8.8 Change Owner ID	68
8.8.9 Alarm Settings	68
8.9 Connections	69
8.9.1 Bluetooth	69
8.9.2 Headset	70
8.9.3 System	70
8.9.4 In Charger Action when in Call	72
8.9.5 In Charger Action when not in Call	72
9 Advanced Functions	74
9.1 Admin Menu	74
9.2 Clear Lists in Charger	74
10 Enhanced Messaging	75
10.1 Voice Mail	75
10.1.1 Receive a Voice Mail	75
10.1.2 Check the Voice Mail inbox	75
10.1.3 One Key Voice Mail Access	75
11 Other Useful Features	76
11.1 Door Phone	76
11.1.1 Opening the Door Lock	76
11.2 Automated Attendant	76
11.3 Tandem Configuration	76
11.3.1 Activating Tandem Configuration	77
11.3.2 Deactivating Tandem Configuration	77
11.3.3 Transferring Calls Between Tandem Configuration Members	77
11.4 Networking	77
11.5 IP Calls	77
11.5.1 Switching To a Non-IP Net During a Call	77
11.6 Least Cost Routing	78
12 Operation Notice	79
12.1 Accessibility and Voice Quality	79
13 System Handling	80
13.1 Software Upgrade and Additional Features	80
14 Maintenance	81
14.1 Maintenance of Batteries	81
14.1.1 Battery Warnings	81
14.1.2 Charge the Battery	81
14.1.3 Charge Spare Batteries	81
14.1.4 Replace the Battery	81
14.2 Easy Replacement of Handset	82
14.2.1 Before Starting Easy Replacement Procedure	82
14.2.2 Easy Replacement Procedure	82
14.3 Attach the Hinge-type Clip	85
14.4 Attach the Swivel-type Clip	85
14.5 Attach Cover for No Clip	86
15 Troubleshooting	87
Appendix A: Bluetooth Headset	90
Appendix B: Telephony Function Codes	95

Match case Limit results 1 per page

AMT/PUD/TR/0119/1/2/EN

2012-08-13

User Manual

Cordless Phones for BusinessPhone™

Troubleshooting

This section contains information on how to solve common operational problems, and

warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not

solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational Problems

Error or Warning Messages

Fault

Probable cause

Action or comment

No display

The battery level is low or the

handset is defective.

Charge the battery or

contact system

administrator.

No ringing

The sound off icon is on, or

ringer volume set to silent, or the

handset is defective.

Long press the Sound off

key, or increase volume, or

contact system

administrator.

No change in time &

date setting

PBX dependent.

Changes in the handset

appear after a maximum of

24 hours after a change in

the system or by turning the

handset off and on again.

Display shows

Probable cause

Action or comment

No access

The network is in range, but no

access rights.

Switch handset off and then

switch it on again or contact

system administrator.

No System. The

handset beeps once a

minute (during max 30

minutes) with a low

tone followed by a

high tone (if enabled,

the vibrator also

follows the beeps).

The handset is out of coverage

or handset is defective.

Stop the beep with the Sound

off key and go into range.

Note: When re-entering the

coverage area it can take a

couple of minutes before the

handset automatically has

registered into the system.

contact system administrator.

No flash driver was

found

Note:

This display

message is only

shown in English.

Failed to read from flash

Send the handset for service.

SERVICE NEEDED

Hardware error

Note:

This display

message is only

shown in English.

There is a communication

problem between components in

the handset.

Restart the handset. If the

problem persists, send the

handset for service.