Aastra OpenCom 1000 Brochure OpenCom 1000 - Page 8

Aastra BusinessCTI - Integration at the Highest Level To promote convergence in corpo- tions directly with customers and part- Outlook Integration rate communication, Aastra offers ners. The corresponding contact opens with Aastra Business CTI a powerful automatically during an incoming call. Aastra BusinessCTI can be used directly communication application based with Microsoft Outlook. It can also be on Computer Telephony Integration Contacts at the ­Centre used independently of Microsoft Out- (CTI). of Attention look with other operating systems such as Lotus Notes. Whichever opera­ The open system structure of OpenCom With Aastra BusinessCTI, contacts and ting system chosen, Aastra BusinessCTI 1000 allows you to set up a network- call partners are always at the centre stands out with its user-friendly dial based, enterprise-wide CTI infrastruc- of attention. Presence management aid as well as contact, journal and task ture (3rd-party CTI). This gives access to enables users to always have an over- ­management. a wide range of additional features like view of the tools currently available to caller data display, central telephone the call partner. Call forwarding can be Directory Integration directories and comprehensive journal managed by the individual from their functions for telephone traffic. personal handset. For example, setting Almost all popular contact databases the presence status to "at a meeting" are accessible without problems, Aastra BusinessCTI integrates seam- forwards calls to voicemail. with the optional Aastra Meta Direc- lessly into your company's existing tory. Microsoft Exchange, Lotus Notes, infrastructure. With it's clear screen The partner function shows users the Microsoft Dynamics CRM and Navision, ­surface and intuitive operation, employ- accessibility status of their personal Tobit DAVID, DATEV and all LDAP or ees have quick and easy access to the contacts. Various colours are used to ODBC-capable databases, CRM and ERP entire contact data. The search function indicate which colleague is currently on ­systems can also be integrated centrally. is contact-based and can be optimised a call, free, busy or away from their desk. further through filtering. A contact can be opened and processed in one ­simple Furthermore, the integrated short mes- operation. This quick view of all call saging system (SMS) allows messages notifications makes it possible, during to be exchanged conveniently or to be a phone call, to start previous conversa- sent directly to entire groups. 8