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Acer Altos R710 Altos R710 Service Guide - Page 97

Troubleshooting, such as video drivers, network drivers, and SCSI drivers.

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Chapter 4 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Acer provides a package called the "Platform Confidence Test" that may help with your diagnostics. Chapter 4 88

Section	Page
System Introduction	10
Features	10
System Block Diagram	13
System Board Layouts	14
Connector and Header Locations	14
Back Panel Connectors	16
SCSI Backplane	17
Internal and External Structure	18
Front View (with bezel)	18
Front View (w/o bezel)	18
Front Panel LED and Buttons	19
Rear Panel	20
Optional Peripherals	21
Internal Components Locations	22
Hardware Specifications and Configurations	24
Environmental Requirements	31
Mechanical Specifications	32
ASM Pro	33
ASM 5.1	33
Intelligent Platform Management Interface (IPMI)	34
Intelligent Platform Management Interface (IPMI)	34
Intelligent Platform Management Bus (IPMB)	34
Intelligent Chassis Management Bus (ICMB)	34
Basedboard Management Controller (BMC)	34
System Utilities	35
BIOS Setup Utility	35
Entering the BIOS Setup Utility	37
Main Menu	38
Advanced Menu	40
Processor Configuration Sub-menu	41
Floppy Configuration Sub-menu	48
Super I/O Configuration Sub-menu	49
USB Configuration Sub-menu	50
PCI Configuration Sub-menu	52
Memory Configuration Sub-menu	53
Boot Menu	56
Boot Settings Configuration Sub-menu	57
Boot Device Priority Sub-menu	58
Hard Disk Drive Sub-menu	59
Removable Drive Sub-menu	60
ATAPI CDROM Drive Sub-menu	61
Security Menu	62
Server Menu	64
System Management Sub-menu	66
Serial Console Features Sub-menu	67
Event Log Configuration Sub-menu	68
Exit Menu	70
Machine Disassembly and Replacement	71
Disassembly FlowChart	72
General Information	73
Before You Begin	73
Removing and Installing the Chassis Cover	74
Removing the Chassis Cover	74
Installing the Chassis Cover	74
Removing and Installing the Processor Air Duct	76
Removing the Processor Air Duct	76
Installing the Process Air Duct	77
Removing the Processor Air Dam (if required)	78
Installing Dimms	78
Removing the DIMMs	79
Installing or Replacing the Processor	80
Installing the Processor	80
Installing the Heat Skink(s)	81
Removing a Processor	82
Installing and Removing a Hard Disk Drive	83
Installing a Hot-swap Hard Disk Drive	83
Removing a Hot-swap Hard Disk Drive	84
Installing or Removing a Floppy, CD-ROM, or DVD-ROM Drive	85
Install a Slimline Floppy Drive into Altos R710	85
Removing a Floppy Drive from the Slim Line Drive bay with Altos R710	86
Install a Slimline Optical Drive Into Altos R710	87
Removing a Slim Line Optical Drive from Altos R710	89
Removing and Installing the PCI Riser Assembly	90
Removing the PCI Riser Assembly	90
Installing the PCI Riser Assembly	91
Replacing the PCI Riser Board	92
Installing a PCI ADd-in Card	93
Replacing a System Fan	94
Connecting Peripherals	95
Hard Disk Drives	95
Floppy/CD-ROM/DVD-ROM Slimline Cages	95
Rack-Mounted Systems	96
Resetting the System	98
Problems following Initial System Installation	99
First Steps Checklist	99
Hardware Diagnostic Testing	100
Verifying Proper Operation of Key System Lights	100
Confirming Loading of the Operating System	100
Specific Problems and Corrective Actions	101
Power Light Does Not Light	101
No Characters Appear on Screen	101
Characters Are Distorted or Incorrect	102
System Cooling Fans Do Not Rotate Properly	102
Diskette Drive Activity Light Does Not Light	103
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light	103
Cannot Connect to a Server	103
Problems with Network	103
System Boots when Installing PCI Card	104
Problems with Newly Installed Application Software	104
Problems with Application Software that Ran Correctly Earlier	104
Devices are not Recognized under Device Manager (Windows* Operating System)	105
Hard Drive(s) are not recognized	105
Bootable CD-ROM Is Not Detected	105
LED Information	105
Error Messages and Error Codes	107
POST Error Messages	107
POST Error Codes	111
BIOS Generated POST Error Beep Codes	115
Boot Block Error Beep Codes	115
BMC Generated Beep Codes (Professional/Advanced only)	116
BIOS Recovery Beep Codes	116
Jumper and Connector Information	117
Jumpers and Connectors	117
Configuration Jumpers	119
RJ45 Serial Port Configuration	120
FRU (Field Replaceable Unit) List	123
Model Definition and Configuration	131
Microsoft Windows 2000 Server Environment Test	134
Microsoft Windows 2000 Advanced Server Environment Test	136
Novell NetWare 6.0 Environment Test	138
Red Hat Linux 7.3 Environment Test	140
SCO OpenServer 5.0.6 Environment Test	142
SCO Open Unixware 7.1.1 Environment Test	144

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