Acer Altos R720 Altos R720 User's Guide

Acer Altos R720 Manual

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  • Acer Altos R720 | Altos R720 User's Guide - Page 1
    Acer Altos R720 Series User's Guide
  • Acer Altos R720 | Altos R720 User's Guide - Page 2
    Acer Altos R720 Series User's Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual label affixed to your server. All correspondence concerning
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    energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
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    iv Caution! Changes or modifications not expressly approved by the manufacturer could void the user's authority, which is granted by the Federal Communications Commission, to operate this server. Use conditions This part complies with Part 15 of the FCC Rules. Operation is subject to the following
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    expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a When the power cord or plug is damaged or frayed b If liquid has
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    when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment a risk of fire or explosion. Refer battery replacement to a qualified service technician. 13 Warning! Batteries may explode if not handled properly. Do
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    on the system 29 Power-on problems 30 Configuring the system OS 31 Turning off the system 32 3 System upgrade 33 Installation precautions 35 ESD precautions 35 Pre-installation instructions 35 Post-installation instructions 36 Opening the server 37 Unlocking the front bezel
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    a PCI card 69 Replacing a system fan 72 Upgrading the CPU 74 CPU upgrading guidelines 74 Upgrading the system memory 77 Memory module installation guidelines 77 DDR2 module population order 78 Installing and removing a power supply 81 Removing and installing an ARMC/3 module 84
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    lights 137 Specific problems and corrective actions 138 Error beep codes 146 BIOS POST error beep codes 146 ARMC/3 module error beep codes 148 Diagnostic POST code LEDs 149 Appendix A: Acer Altos R720 rack installation guide Setting up the system rack System rack installation Vertical
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    x
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    1 System tour
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    The Acer Altos R720 is a 2U rack optimized server that features single or dual-core Intel Xeon processors, fully buffered DIMMs, integrated SAS RAID, standard-based server management, and server-oriented embedded I/O. Remote monitoring and management functions are also included, providing a new
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    Controller (south bridge) Memory • Quad memory channels • Eight DDR2 FBDIMM (fully buffered DIMM) slots • Supports 512 MB, 1 GB, and 2 GB DDR2-533/667 MHz FBDIMM • Memory reliability, availability, serviceability, usability, and manageability (RASUM) features • Memory error detection and correction
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    (mini DIMM) for RAID cache • Supports RAID BBU (Battery Backup Unit). Available as an upgrade option. Note: After installing the RAID activation key and RAID cache DIMM, the system BIOS setup allows you to enable the hardware RAID solution. For detailed installation instructions, see "Configuring
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    • IPMI (Intelligent Platform Management Interface) 2.0 compliant • Supports ARMC/3 (Acer Remote Management Card/3) (optional) Power supply • Supports one to two 750-watts hot-swap (1+1) redundant power supply modules with dual AC line cord System fan • Supports one to six hot-swap redundant system
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    Linux 4.0 • Red Hat Enterprise Linux 4.0, EM64T • SUSE® Linux Enterprise Server 9.0 • SUSE Linux Enterprise Server 9.0, EM64T • ASM (Acer Server Manager) 2 • Easy Build 2 2 For more information on how to install and use ASM and Easy Build utilities, refer to the manual on the EasyBUILD DVD.
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    system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when status F indicator C LAN1 status G indicator D Power indicator System ID indicator HDD (hard disk drive) activity indicator For details on how
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    M indicator F LAN1 status N indicator G Power indicator O USB 2.0 ports NMI button Power button H Status/fault P indicator Hot-plug HDD bay * The dual purpose drive bay is covered by two filler panels. To configure the drive bay to support a sixth hot-plug SAS HDD see page 62 or a tape
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    control button functions Below table lists the functions of the front panel control buttons. Item NMI button Reset button Power button System ID button Hot-plug HDD carrier latch Function Puts the server in a halt-state for diagnostic purposes. Press to reset the system. Press to turn the system
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    indicators available on the control panel and hot-plug HDD. Item LED indicator Color Status A LAN2 Green, on Link status indicator Green, off Idle Green, blinking Active B LAN1 Green, on Link status indicator Green, off Idle Green,
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    • System memory mapped out or disabled by BIOS. • Non-redundant power supply operation. power supply failure. • System unable to power up due to incorrectly installed CPU or incompatible CPU. • One or more of the drive status fault LEDs are asserted on the hot-swap backplane board. • System memory
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    activity indicator Amber + Green, alternate flashing HDD is active. • HDD is powered on and rebuilding RAID. • HDD is powered on and is in a fault condition. Amber, flashing HDD is not powered on and is in a fault condition. Off • No HDD is installed. • HDD is initiated but has no current
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    Gigabit LAN ports (10/100/ 1000 Mbps) E Power supply module bay K DB9 serial port A filler panel F Server management port L PS2 keyboard and mouse (10/100 Mbps) ports (RJ-45) cover 2 1 The system power can be configured to support non-redundant (1+0) configuration. 2 Reserved for remote
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    , fuse blown, fan failed, etc.) causing shutdown Amber, blinking Power supply displays warning event (i.e., high temperature, high power, high current, slow fan, etc.) B Diagnostic Trouble- Green/Red/ Assists in troubleshooting POST code shooting Amber, on a system hang during indicators
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    15 Item LED indicator Function/ Status Color on Critical power supply, blower, voltage, or temperature failure. Noncritical condition Amber, blinking • Redundant power supply or blower * For more information on how to troubleshoot during a system hang, refer to the Diagnostic POST Code table on
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    16 Internal components 1 System tour Item Component A SAS/SATA backplane board B Air baffles C Power distribution module D Power supply module E Riser card assembly Item Component F Mainboard G Memory modules H CPU air duct I System fans J Bridge board
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    17 System boards Mainboard The mainboard becomes accessible once you open the system. It should look like the figure shown below. Item Description A Rolling BIOS jumper B Intel ESB2-E I/O Controller Item Description AA USB connector BB Control panel board connector
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    DD SATA 1 connector EE SATA 2 connector FF SATA 3 connector GG SATA 4 connector HH SATA 5 connector II Integrated SATA hardware RAID activation key connector JJ ARMC/3 module connector KK System recovery settings jumper block LL Chassis intrusion connector MM 3-pin IPMB
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    Item Description U Bridge board connector V IDE optical drive connector W +12 V CPU power connector X AC power connector Y Battery Z Power supply signal connector * Reserved for remote management of server. This requires installation of an ARMC/3 module. Backplane and mid-plane board
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    20 Rear view 1 System tour Item Description A Flex bay power cable connector B Flex bay data cable connector C IDE connector Item Description D Backplane power connector E Mid-plane connectors
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    -plane board Item Description A Fan 1 power connector B Fan 2 power connector C Fan 3 power connector D Fan 4 power connector E Integrated SAS hardware RAID activation key connector F Bridge board connector Item Description G Integrated SAS hardware RAID BBU (battery backup unit
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    diagnostic LEDs 1 System tour Item Description A Diagnostic POST code indicators* B System ID indicator C System status indicator D DIMM error indicator Item Description E, F CPU error indicator G 5-volt standby present indicator * For more information on how to troubleshoot during
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    Password disabled/cleared J1D3 Clear CMOS 1-2 (default) BIOS clear CMOS 2-3 Forced CMOS clear J3H1 BIOS select 1-2 Force lower bank 2-3 (default) Normal operation J1D1 1-2 (default) BMC force update disabled BMC force update mode 2-3 BMC force update enabled J8A3 Serial B port (RJ-45
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    24 1 System tour
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    2 System setup
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    This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
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    following factors when choosing a site for the system: • Near a grounded power outlet • Clean and dust-free • Stable surface free from vibration • Check the following items from the package: • Acer Altos R720 system • Acer EasyBUILDTM • Acer Altos R720 accessory box If any of the above items are
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    Caution! The server operates on 100-127/200-240 VAC only. Do not connect the system to an incorrect voltage source. Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information
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    the control panel stops blinking before turning on the system. Refer to "Front panel LED indicators" on page 10 for the location of the Status/ fault LED. To power on the system: 1 If the bezel is locked, unlock it. See "Unlocking the front bezel" section on page 37. 2 Remove the front bezel. See
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    keyboard light up Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power source to the power supply module AC
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    31 Configuring the system OS The Altos R720 comes with Acer EasyBUILDTM that allows you to conveniently install 6 The Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: EasyBUILD DVD supports Windows Server 2003 and
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    on OK. You can then turn off all peripherals connected to your server. If you are using another OS, refer to the OS documentation for instructions on how to shut down the OS. • If you cannot shut down the server, press the power button for at least four seconds. Quickly pressing the button may
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    3 System upgrade
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    This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system.
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    . 5 Follow the ESD precautions described in this section when handling a server component. 6 Remove any hardware structure or cable that block access to the component you must replace or upgrade. See the following sections for specific installation instructions on the component you want to install.
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    36 3 System upgrade Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Perform the steps
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    you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the "Preinstallation instructions" on page 35. You need to open the server before you can install additional components. The front bezel and top cover are removable to allow access to the system
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    38 3 System upgrade Removing and installing the front bezel To remove the front bezel: 1 If the bezel is locked, unlock it. 2 Disconnect any cables attached to the control panel. 3 Grasp the front bezel at the outer edge and pull it straight out.
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    39 To install the front bezel: 1 Line up the center notch on both ends of the bezel with the center guide on the rack handles. 2 Slide the front bezel onto the chassis until it clicks into place.
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    40 3 System upgrade Removing and installing the top cover To remove the top cover: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the screw located on the (D), then lift the top cover away from the server and put it aside for reinstallation later.
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    41 To install the top cover: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis . 3
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    42 3 System upgrade Removing and installing the CPU air duct Caution! Always operate your server with the CPU air a CPU • Removing and installing a memory module • Removing and installing an ARMC/3 module 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Lift
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    the air duct should touch the front fan module and the top of the installed air duct should be flush with the top of the power supply. Caution! Do not pinch or unplug cables that may be near or under the air duct. 3 Observe the post-installation instructions described on page 36.
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    air deflector. If two processors are installed, remove the CPU air dam. If installing fullheight DIMMs, remove the memory air deflector. 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Turn the CPU air duct over (A). 3 Slide the air dam's slotted holes off the
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    server is equipped with two air baffle, one small air baffle attached to the drive cage area and one large air baffle attached between the backplane board and the power supply hardware RAID components To remove the small air baffle: 1 Observe the ESD precautions and pre-installation instructions
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    46 3 System upgrade To remove the large air baffle: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Note how the cables are routed over and under the air baffle. You will need to re-route these cables later. 3
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    47 To install the large air baffle 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Lower the air baffle into the chassis and snap it into the mainboard standoff. 3 While setting the baffle into place, route the cables beneath it appropriately. 4 Observe the
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    and installing a hard disk drive The server supports up to five hot-plug SAS drives (six with an optional sixth drive board). Use only Acer-qualified SAS HDDs. To purchase a SAS HDD, contact your local Acer representative. Caution! To ensure proper airflow and server cooling, all drive bays must
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    disk, remove the four screws that secure the hard disk to the HDD carrier, then remove the disk from the HDD carrier. Keep the screws for later HDD installation. To install a HDD: Note: To puchase a HDD carrier, contact your local Acer representative. 1 Perform steps 1 to 4 listed on the "To remove
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    50 3 System upgrade 6 Install a hard disk on the HDD carrier, then secure it with the four screws (A) that came with the HDD carrier (B). 7 With the lever still extended, slide the HDD carrier all the way into the drive bay (A). Do not push on the lever until it begins to close by itself. 8 When
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    first power down the server, unplug the AC power cord from the system, and turn off all peripherals devices connected to the server. instructions described on page 35. 2 Press the blue release lever to unlock the optical drive tray (A) and remove the optical drive tray assembly from the server
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    52 3 System upgrade 4 Remove the screw that secures the interposer board to the optical drive tray. A B 5 Pull the interposer board to remove it, then store the board in a
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    bay. If installing a new optical drive, see succeeding section. To install a slim-line optical drive: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 If necessary, remove the old optical drive. See previous section. 3 If a filler panel is installed, remove it
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    54 3 System upgrade 6 Install the new optical drive into the optical drive tray interposer board to the optical drive tray with the scew supplied with the optical drive kit. B A 9 Slide the optical drive tray into the front opening in the server (A). Make sure the back end of the interposer board
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    55 11 For installing an optional USB floppy drive, note the location of the USB connector (C) on the backplane board and refer "To install a FDD in a converted HDD bay" section on page 56 for installation instructions. 12 Observe the post-installation instructions described on page 36.
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    upgrade Installing and removing a FDD You can choose to install a FDD into either the slim-line optical drive bay or the top, left-hand HDD in the server. 8 Verify instructions described on page 36. To install a FDD in a converted HDD bay Caution! If you need to install a FDD into a converted HDD
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    57 3 Remove the slim-line optical drive. See "To remove a slim-line optical drive" section on page 51. 4 If a drive carrier cover is installed, remove the cover from the drive bay. 5 Place the diskette drive conversion carrier on a clean, static-free work surface. 6 Remove the four screws that
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    slide rails to the sides of the carrier using the four screws that you removed earlier. 11 Slide the carrier assembly into the upper-left HDD bay into the front opening in the server (A). 12 Plug the data drive cable into the USB connector on the backplane board (B).
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    HDD bay: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Disconnect the data cable from the USB connector on the backplane board (A). 3 Press the blue release latch on the rear of the drive carrier. 4 Slide the drive carrier out through the front of the server
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    Tape drive kit • 3.5-inch half-height tape drive To purchase a tape drive kit, contact your local Acer representative. Caution! Before installing a tape drive into the server, make sure the sixth hot-plug HDD or the sixth drive board is not installed on the backplane board. To install a tape drive
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    61 3 Remove the empty HDD carrier from the sixth drive bay. See "To remove a HDD" section on page 48. 4 Attach the tape drive to the tape drive carrier (A), then secure the tape drive into the carrier with the four screws (B) that are included in the tape drive carrier kit.
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    62 3 System upgrade 5 Slide the tape drive assembly into the combined tape power cable to the power cable connector on the rear of the backplane board. 10 Observe the post-installation instructions described on page 36. Installing a sixth HDD Caution! Before installing a sixth HDD into the server
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    " To remove a HDD" section on page 48. 4 Slide the sixth HDD bracket into the backplane board. 5 Align the option sixth HDD board with the matching holes in the backplane board. 6 Carefully move the board down to seat the board in the backplane, then secure it with two screws supplied with the sixth
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    upgrade Note: Make sure the board seats securely into the plastic retainer at the bottom of the opening in the backplane board. 7 Install a hot-plug HDD into the sixth HDD bay. See "To install a HDD" section on page 49 for installation instructions. 8 Observe the post-installation instructions
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    switch is provided to allow server management software to monitor removal of the top cover from the server. Caution! The PCI riser Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU
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    66 5 Lift the riser assembly from the chassis (B). 3 System upgrade 6 Place the riser assembly on a clean, static-free work surface. 7 Add or remove PCI cards. 8 Observe the post-installation instructions described on page 36.
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    . 4 Connect the cables to the installed PCI card. 5 Observe the post-installation instructions described on page 36. Removing and installing the PCI riser board The PCI riser assembly has two PCI riser boards that supports five PCI cards. • Low profile riser board- two PCI Express x8 slots (with
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    3 System upgrade To remove a PCI riser board 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 42. 3 Remove the PCI riser assembly from the server. See
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    described on page 35. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 42. 3 Remove the PCI riser assembly from the server. See "To remove the PCI riser assembly" section on page 65. 4 Open the rear retention clip by pushing the
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    described on page 35. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 42. 3 Remove the PCI riser assembly from the server. See "To remove the PCI riser assembly" section on page 65. 4 Open the rear retention clip by pushing the
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    (C), if installed. 7 Insert the PCI card into the selected slot (D). Make sure the card is properly seated. 8 Close both retention clips. 9 Observe the post-installation instructions described on page 36.
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    72 3 System upgrade Replacing a system fan The system fans on the server can be individually replaced or hotswapped in the event of failure. To provide adequate cooling in the chassis, at least 3 fans must be installed to the server. Each fan is equipped with an LED to indicate a fan failure
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    73 3 Grasp the defective fan and lift it up the fan bay. 4 Install the new fan by sliding the new fan into an empty fan socket. 5 Observe the post-installation instructions described on page 36.
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    74 3 System upgrade Upgrading the CPU The server supports two dual-core Intel Xeon processors 5000 sequence with 2 x 2 MB L2 cache and 1066 MHz or 1333 MHz FSB. CPU upgrading guidelines When installing CPUs the following must be observed: • Use only Acer-qualified CPUs. • Each CPU socket include
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    75 4 Loosen the four screws on the heat sink. 5 Lift the heat sink to remove it. 6 Place the heat sink upside down on a flat surface. Note: Wipe off the thermal grease from both the heat sink and processor using an alcohol pad. 7 Pull the CPU socket retainer lever handle down and away from the
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    76 3 System upgrade 3 Push the socket retainer lever handle down and away from the socket to release it, then pull the lever to a fully open, turn at a time until each is evenly tightened. Do not fully tighten one screw at a time. 11 Observe the post-installation instructions described on page 36.
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    77 Upgrading the system memory Altos R720 supports eight DDR2 fully buffered DIMM slots. Each slot supports 512 MB, 1 GB, and 2GB DDR2-533/667 FBDIMM. The maximum memory capacity is 16 GB. Memory module installation guidelines The following rules apply when installing memory modules to the server: •
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    78 3 System upgrade DDR2 module population order Branch 0 Channel A Channel B DIMM A1 -installation instructions described on page 35. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 42. 3 Locate the DIMM slots on the mainboard. 4
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    into the socket, you may have inserted it incorrectly. Reverse the orientation of the DIMM and insert it again. 7 Observe the post-installation instructions described on page 36. To remove DIMMs Before you can install a new DIMM in a socket, first remove any previously installed DIMM from that
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    (A). 3 Gently pull the DIMM upward to remove it from the DIMM slot (B). 4 Observe the post-installation instructions described on page 36. To reconfigure the system memory: The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system
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    is only hot-swappable if you have a redundant system with two power supplies installed. If you only have one power supply installed, before removing or replacing the power supply, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the
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    panel out of the bay (B). 2 Insert the power supply module into the power supply bay until it locks into place. 3 Plug the power cord into the DC receptacle on the power supply. 4 Verify that the LED on the power supply are functioning. Refer to the "Rear panel LED indicators" on page 14 for more
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    panel LED indicators" on page 14 for more information. 2 Remove the AC power cord from the power supply being replaced. 3 Press the power supply latch to release the power supply module from the chassis (A). 4 Pull the power supply module out of the server (B). 5 Install a new power supply module
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    84 3 System upgrade Removing and installing an ARMC/3 module The optional ARMC/3 module provides server management firmware and functionality to the system. To remove an ARMC/3 module: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the CPU air duct.
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    36. To install an ARMC/3 module: Note: Prior to installing the ARMC/3 module module, you must remove the server management port cover module cover on the rear of the server. 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the CPU air duct. Perform the
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    snap the standoff into the matching hole on the mainboard (B). 5 Install the NIC module. a Install the three standoffs to the mainboard. b Attach the module to the NIC module connector on the mainboard and matching standoff holes. 6 Observe the post-installation instructions described on page 36.
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    the air baffles. See "To remove the small air baffle" section on page 45. 3 Make sure all hot-plug HDD carriers are removed from the drive bay. For instructions, see "To remove a HDD" section on page 48. 4 Disconnect all cables attached to the SAS mid-plane board. 5 Hold the SAS mid-plane board
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    88 3 System upgrade To install the SAS mid-plane board 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the air baffles. See "To remove (C). 5 Connect the cables to the mid-plane board. 6 Observe the post-installation instructions described on page 36.
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    the air baffles. See "To remove the small air baffle" section on page 45. 3 Make sure all hot-plug HDD carriers are removed from the drive bay. For instructions, see "To remove a HDD" section on page 48. 4 Disconnect all cables attached to the backplane board. 5 Remove the SAS mid-plane board. See
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    bay. For instructions, see "To remove a HDD" section on page 48. 4 Hold the backplane board only by the edges. Do not push or pull on any components on the backplane. Set the backplane in place at the front of the server system, with the sides of the board resting in the guides at the
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    server platform supports RAID 0, 1, 5, 10, and 50 levels. Functionality for hardware RAID is enabled by using the following components: • RAID activation key • RAID cache There is also an option to install the RAID BBU. If power to the storage I/O processor drops below specifications, the RAID BBU
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    92 3 System upgrade 5 Store the activation key in an anti-static bag. 6 Observe the post-installation instructions described on page 36. To install the RAID activation key: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the RAID activation key from
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    described on page 36. To install the RAID cache: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the air baffles. See "To remove the small air baffle" section on page 45. 3 Locate the RAID cache memory (DDR-2) slot on the SAS mid-plane board
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    94 3 System upgrade Removing and installing the RAID BBU To remove the RAID BBU: 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the air baffles. See "Removing and installing the air baffles" section on page 42. 3 Disconnect the battery cable from
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    described on page 36. To install the RAID BBU 1 Observe the ESD precautions and pre-installation instructions described on page 35. 2 Remove the air baffles. See "To remove the small air baffle" section on page 45. 3 Open the battery holder (A), then connect
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    upgrade 6 Engage the hooks on the back of the battery into the matching chassis tabs, then slide it toward the power supply to lock into place. 7 Connect the power cable between the BBU and the mid-plane board. 8 Replace the air baffles and CPU air duct. 9 Observe the post-installation instructions
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    4 BIOS setup
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    This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
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    is no need to run this utility. The BIOS setup utility stores basic settings for your server. You will need to run this utility under memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before you run BIOS
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    BIOS setup Entering BIOS setup Power on the server to start the system POST process. During bootup, press F2 to enter the BIOS BIOS menus. • Main • Advanced • Security • Server Management • Boot Options • Boot Manager • Error Manager • Exit The parameters on the screens shown in this User's Guide
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    101 • Press F1 for General Help on using the BIOS setup. • Press F9 to load the default configuration. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default
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    Using the BIOS menus 4 BIOS setup Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user-configurable. The
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    103 Parameter Description Option Processor Specification of the processor currently installed in the server. Total Memory Indicates the size of the system memory. Quiet Boot When Enabled, the BIOS splash screen is displayed during startup. When Disabled, the diagnostic messages are displayed
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    104 4 BIOS setup Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the
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    Enabled Technology function of the processor. Disabled Enhanced Intel SpeedStep Technology When set to Auto, this feature allows the OS to reduce power consumption. When set to Disabled, the system operates at maximum CPU speed. Auto Disabled Dual Core Enables or disables the secondary
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    106 4 BIOS setup Parameter Description Option Virtualization Technology Enables or disables the always return to 0. Note: This parameter is hidden if the processor does not support this function. Enabled Disabled Hardware Prefetcher Enables or disables the speculative prefetch unit within
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    107 Processor # Information The screen below appears when you select the Processor #1 or 2 Information menu.
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    size is automatically detected by BIOS during the POST. If you install additional mamory, the system automatically adjusts this parameter to display the new memory size. Effective Memory Indicates the total effective memory installed in the server. Current Configuration Displays the current
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    RAS and Performance The screen below appears when you select the Configure Memory RAS and Performance menu. This submenu allows you to view memory configuration details and configure the memory modules in the server. Parameter DIMM Data Transfer Rate Description Option When set to Auto, the
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    Sensor Description Enables or disables thermal throttling. When disabled, the chipset and BIOS will not perform any electrical throttling on overheated DIMMs. Controls the operation of the thermal sensors on the advanced memory buffers. When disabled, thermal throttling option will also be disabled
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    or disables access to all six SATA connectors via the AHCI (Advanced Host Controller Interface) Option ROM. AHCI is an interface specification that allows the storage driver to enable advanced SATA features such as Native Command Queuing and hot plug. Note: Requires an AHCI aware OS. Disabled
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    Disabled If enabled, initializes the the embedded SAS device Option ROM. Enabled Disabled Enables or disables the Embedded Server Disabled RAID Technology on the SAS connectors. Enabled Indicates if integrated RAID is enabled or not. Indicates if the RAID activation key is installed or not.
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    113 Serial Port The Serial Port submenu lets you define the parameter settings for the system's serial port. Parameter Description Option Serial A Enable Enables or disables the onboard serial A port. Enabled Disabled Address Set the base I/O address for the serial B 2F8 port. 3E8 2E8
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    114 4 BIOS setup USB Confguration The USB Configuration submenu allows you specify settings for USB devices. Parameter USB Controller Legacy USB Support Port 60/64 Emulation Device Reset Timeout Description Option Enables or disables the USB controller. If disabled, all the USB controllers
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    less than 530 MB will be emulated as a floppy and the remaining as hard drives. The Forced FDD option can be used to force a formatted HDD to boot as a FDD. Auto Floppy Forced FDD CD-ROM Hard Disk Sets the transfer rate at Hi Speed (480 Mbps) or Full Speed (12
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    116 4 BIOS setup PCI The PCI submenu lets you specify settings that are -bit legacy ROM from the plug-in fiber channel card. Parameter Description Option PCI Memory Mapped IO Space This selects the amount of memory that is reserved for PCI address space below 4GB for PCI devices. 2.5 GB
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    117 Parameter Description Onboard NIC ROM Enables or disables both channels of the embedded LAN. Note: If disabled, NIC1 and NIC2 cannot be used to boot the system. NIC 1 or 2 MAC Indicates the media access control of the Address system's LAN controller. I/O Acceleration Technology Enables
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    118 4 BIOS setup System Acoustic and Performance Configuration The System Acoustic and Performance When set to less than 300 m (
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    unauthorized use by setting up access passwords. Parameter Description Option Administrator Prevents unauthorized access to the Password BIOS setup utility. Not Installed Installed User Password Secures the system against unauthorized use. Once you set this password, you have to type it
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    120 4 BIOS setup Parameter Front Panel Lockout Description When Enabled, the front panel power and reset buttons will be locked. The power and reset operation must be controlled via system management interface. Option Disabled Enabled To set a Administrator/User password 1 Use the up/down keys
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    121 Server Management The Server Management submenu lets you specify the appropriate settings for the the PCI bus SERR SERR (system error) support. Enabled Disabled Assert NMI on PERR Enables or disables the PCI bus PERR (parity error) support. Note: This parameter is disabled when the NMI
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    . When set to Reset, the system will turn on after power is restored. Stay Off Last State Reset Deletes all events in the System Event Log. When Enabled, the BMC (Baseboard Management Controller) will reset the system if BIOS does not complete the POST before the FRB-2 (Fault Resilient Booting
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    123 Console Redirection The Console Redirection submenu lets you enable or disable the console redirection parameters for server management tasks over the serial port.
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    124 4 BIOS setup System Information The System Information submenu displays basic information about the server unit.
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    125 Boot Options The Boot Options menu allows you to set the BEV device priority during system bootup. It also displays information about the installed storage devices. Parameter BEV Device # Description Option Sets the boot order of the Bootstrap Entry Vector Devices. BEV devices are devices
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    126 4 BIOS setup BEV Device # The BEV Device # submenu lets you specify the preferred settings for system bootup. Parameter Description Option Boot Timeout Sets the automatic boot
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    Parameter Description CD-ROM Order Specifies the boot device priority sequence for available CD drives. Floppy Order Specifies the boot device priority sequence for available FDD. BEV Device Order Specifies the boot device priority sequence for available BEV devices. 127 Option
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    128 4 BIOS setup Boot Manager The Boot Manager menu lets you set the device priority during system bootup. The server will attempt to boot from the first device on the list. If the first device is not available, it will continue down the list until
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    129 Error Manager The Error Manager menu lets you view the system POST errors detected by the system.
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    for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly. Save as User Default Values
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    Parameter Restore User Default Values 131 Description Restores previously saved user default values.
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    jumper settings, specific fixes, or other information to complete the upgrade. To upgrade the BIOS: Follow the instructions in the Readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade. Note: Do not power down the
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    5 Troubleshooting
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    This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
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    problems that might occur while you are using the system. For any issue, first ensure that you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the BMC, and the hot-swap controller. In addition to the server firmware and files, make sure to update any drivers
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    Troubleshooting First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. • Are all cables correctly connected and secured? • Is the processor fully seated in the socket on the mainboard
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    a hardware problem and locating monitor. 2 Make sure the system power cord is plugged into a properly grounded of their maximum ranges (see the documentation supplied with your video display monitor). 4 If HDD activity indicator lights briefly? If not, see "HDD activity indicator does not light." on page
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    Specific problems and corrective actions The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem. Power • Make sure the memory modules comply with the system requirements. • Make sure the memory modules have been populated
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    the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed. Server does is properly configured. HDD activity indicator does not light. Do the following: • Make sure the drive is not disabled in the BIOS setup utility. •
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    Troubleshooting If you have installed one or more hard drives in the system, do the following: • Make sure the power and signal cables are connected correctly. • If using a sixth HDD, make sure the sixth HDD board is properly installed to the backplane board and HDD enabled in the BIOS setup. ODD
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    is not detected. Make sure the Boot Options setting in the BIOS setup utility is configured to allow the CD drive to be the first bootable device. New memory modules installed are not detected. Do the following: • Make sure the memory modules are properly seated on the DIMM slots. • Make sure the
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    Troubleshooting Problems with the network Network status indicator does not light. Do the following: • Check the cabling and network equipment to make sure that all cables are properly connected. • Reinstall the network drivers adapter supports shared interrupts and your OS supports shared
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    server. Server hangs when the drivers are loaded. Change the PCI interrrupt settings. There is problem with the application software. Do the following: • Verify that the software is properly configured for the system. Refer to the software installation and operation documentation for instructions
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    still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. 5 If you do not receive a beep code and characters do not appear, the video display monitor or video controller may
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    145 Check the following: • Is the power indicator lit? If not, see "Power indicator does not light." on page 138 . • Have any of the fan motors stopped? Use the server management subsystem to check the fan status. • Have your fans speeded up in response to an overheating situation? • Have your fans
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    beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Not all error conditions are supported by the BIOS beep codes. Number of Beeps 1, 2, or 3 4 - 7 or 9 - 11 8 Description Memory error Fatal error indicating a possible serious system problem
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    147 Troubleshooting BIOS POST error beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation. Number of beeps 1, 2, or 3 4-7, 9-11 8 Troubleshooting action • Make sure the memory modules are properly seated on
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    Troubleshooting ARMC/3 module error beep codes In addition to the beep codes above, additional beep codes are provided if an ARMC/3 module is installed. The management modules provide the following additional beep codes. Beep configuration error AC power unexpectedly lost Chipset control failure
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    configuration processes, each of which is assigned a specific hex code number. As each configuration routine is started, BIOS will display the given POST code to the diagnostic POST code LEDs found on the rear of the mainboard. To assist in troubleshooting a system hang during the POST process, the
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    150 5 Troubleshooting Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description 0x13h OFF OFF G A SMM initialization Chipset 0x21h OFF OFF R G Initializing a chipset component Memory 0x22h OFF OFF A OFF Reading configuration data from memory (SPD on DIMM
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    151 Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description ATA / ATAPI / SATA the keyboard 0x94h R G OFF R Clearing keyboard input buffer 0x95h R G OFF A Instructing keyboard controller to run Self Test (PS/2 only) Mouse (PS/2 or USB) 0x98h
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    152 5 Troubleshooting Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description 0x9Bh A OFF G A Enabling the mouse Fixed Media 0xB0h R OFF R R Resetting fixed media device 0xB1h R OFF R A Disabling
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    LED Decoder R R A OFF Initial memory found, configured, and installed drivers DXE Drivers 0xE7h R A A G Waiting for user input 0xE8h A R R OFF Checking password 0xE9h A R R G Entering BIOS setup 0xEAh A R A OFF Flash update 0xEEh A A A OFF Calling Int 19. One beep
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    Troubleshooting Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description 0xF8h A R R R Operating system has requested EFI to close boot services (Exit Boot Services recovery has been initiated because of a user request 0x31h OFF OFF R A Crisis recovery
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    Appendix A: Acer Altos R720 rack installation guide
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    This appendix shows you how to set up the Altos R720 server in a rack mount configuration.
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    the weight of any other devices installed in the rack assembly. The equipment rack must be installed according to the manufacturer's instructions. • Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit. This main disconnect must be readily
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    158 Appendix A: Acer Altos R720 rack installation guide • Elevated operating ambient temperature The maximum rack. • Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents. • Circuit overloading Appropriate consideration should be given when connecting the supply
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    159 System rack installation The Altos R720 server system should be mounted into a rack. A toolless rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the Altos R720 server in a rack-mount position.
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    160 Appendix A: Acer Altos R720 rack installation guide Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 2U in the rack. Count the U positions and hole numbers from the bottom up.
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    ! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks. (2) Depress
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    A: Acer Altos R720 rack installation guide (3) Do the same thing to the other mounting rail. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. 2 Attach the inner rails to both sides of the server. Align
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    hole pattern" on page 160 for more information. (2) Align and insert the mounting rails into the rack posts' mounting holes (A). (3) Make certain the proper mounting holes on rack post are selected. (4) Use two metal screws supplied with the kit to secure the front and rear mounting rail to the
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    164 Appendix A: Acer Altos R720 rack installation guide (6) Fully extend the mounting rails on the rack.
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    the inner rail release latches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack. (2) Press the release latch on both sides of the server (A). (3) Insert the inner rails into the mounting rails, then
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    166 Appendix A: Acer Altos R720 rack installation guide 5 Attach the CMA (cable management arm) to the rear of the server. The CMA allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the CMA collapses and extends, keeping the cables untangled
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    167 (6) Connect the power, peripheral and networking cables into their appropriate ports. Refer to "Connecting peripherals" on page 28 for detailed instructions. (7) Route all cables through the cable clips.
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    168 Appendix A: Acer Altos R720 rack installation guide
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    Appendix B: SAS hardware RAID configuration
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    This appendix shows you how to create a RAID volume with integrated SAS hardware RAID.
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    RAID with integrated SAS hardware RAID. Starting integrated SAS hardware RAID configuration utility To start Integrated SAS hardware RAID Configuration Utility, press CTRL+G when you see the RAID BIOS Alt+Del> to reboot the server. Creating and Initialing a RAID Volume 1 Launch the Configuration menu
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    172 Appendix B: SAS hardware RAID configuration 9 Click Yes to initialize the new logical drives. The logical drives will be listed. 10 Click Home to go back to the configuration menu.
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    Supervisor password 119 User password 119 Server Management 121 Console Redirection 123 System Information 124 BIOS setup 99 entering buttons 9 LED indicators 10 front panel control button function 9 H hardware RAID components 91 HDD installing 49 removing 48 hot-plug power supply 81 I installing
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    28 power cord 29 power supply installing 82 removing 83 processor upgrade guidelines 74 R rack installing 161 rack installation 155 mounting pattern 160 precautions 157 RAID activation key installing 92 removing 91 RAID BBU installing 95 removing 94 RAID cache removing 92 RAID configuration
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    4 power supply 5 processor 3 SAS mid-plane board 4 serial ATA port 4 system fan 5 system boards 17 backplane 19 SAS backplane board 19 mainboard 17 mid-plane board SAS mid-plane board 21 system diagnostic LEDs 22 system fan replacing 72 system features 3 system jumpers 23 system memory reconfiguring
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Acer Altos R720 Series
User’s Guide