Acer Chromebook 512 Lifecycle Extension Guide - Page 34

Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance. Recover your Chromebook 0 When your Chromebook's operating system (OS) isn't working properly, you can recover it. Recovery is removing and reinstalling the OS. NOTE: NOTE: If you're using your Chromebook at work or school, ask your administrator for help. Administrators: For more help, contact Google support. When to recover 0 You might want to recover if: You see this error message: "Chrome OS is missing or damaged". You've tried other troubleshooting steps and nothing has fixed your issue. You've asked the experts in our help forum for help fixing your issue, and they recommend recovery. What you need to get started 0 The Chromebook with the "Chrome OS is missing or damaged" error. Another Chromebook, or a Windows or Mac computer with Chrome installed. A USB flash drive that can hold at least 8 GB, and that you don't mind erasing. If your Chromebook has an SD card slot, you can use an SD card instead. + IMPORTANT: Recovery permanently erases everything on your Chromebook's hard drive, including your downloaded files. If possible, back up your files before you recover your Chromebook. 1-32 Troubleshooting