Acer TravelMate 510 User Guide - Page 139

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510.book : 510-6.fm Page 117 Thursday, March 4, 1999 1:03 PM Online Services If PC-Doctor does not report a system error, reinstall the software driver from the Recovery CD for the component you suspect has a problem. If you still have problems, you can access our online and internet technical support services. Please see the following section for details. Online Services There are three ways to access Acer for technical support and information: Internet service worldwide, visit http://www.acer.com Online service in the United States and Canada, call 1-800-816-2237 Technical support numbers in various countries You can view a list of technical support numbers by clicking on Start, Settings, Control Panel, then double-click on System. Click on the Support Information button. Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. 1. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). 2. If you are able to run the PC-Doctor diagnostic tests, locate the log file by selecting Windows, Test Log in the PC-Doctor menu bar. 3. If you haven't registered your notebook computer, you will be required to register during your first call to Acer. You are required to provide the following information: Chapter 6 Troubleshooting 117

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Online Services
Chapter 6
Troubleshooting
117
If PC-Doctor does not report a system error, reinstall the
software driver from the Recovery CD for the component
you suspect has a problem.
If you still have problems, you
can access our online and internet technical support
services. Please see the following section for details.
Online Services
There are three ways to access Acer for technical support
and information:
T
Internet service worldwide, visit http://www.acer.com
T
Online service in the United States and Canada, call
1-800-816-2237
T
Technical support numbers in various countries
You can view a list of technical support numbers by clicking
on
Start
,
Settings
,
Control Panel
, then double-click on
System
. Click on the
Support Information
button.
Before you call
Please have the following information available when you
call Acer for online service, and please be at your computer
when you call.
With your support, we can reduce the
amount of time a call takes and help solve your problems
efficiently.
1.
If there are error messages or beeps reported by your
computer, write them down as they appear on the screen
(or the number and sequence in the case of beeps).
2.
If you are able to run the PC-Doctor diagnostic tests,
locate the log file by selecting
Windows
,
Test Log
in the
PC-Doctor menu bar.
3.
If you haven’t registered your notebook computer, you
will be required to register during your first call to Acer.
You are required to provide the following information:
510.book : 510-6.fm
Page 117
Thursday, March 4, 1999
1:03 PM