Acer TravelMate 8481T Acer TravelMate 8481, 8481T, 8481TG Notebook Service Gui - Page 140

Mainboard 0 To determine if the mainboard is operating correctly, perform the following: 1. Check component connections to mainboard. 2. To test for mainboard fault, swap mainboard. Random Loss of BIOS Settings 0 If the computer is experiencing intermittent loss of BIOS information, perform the following: 1. If the computer is more than one year old, replace the CMOS battery. 2. Run a complete virus scan using up to date software to confirm the computer is virus free. 3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices. 4. If the BIOS settings are still lost, replace the cables. 5. If HDD information is missing from the BIOS, the drive may be defective and should be replaced. 6. Replace the Motherboard. 7. If the Issue is still not resolved, refer to Online Support Information. External Mouse Failure 0 If an external Mouse fails, perform the following: 1. Use a different mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. Refer to the mouse user manual. 3. If the mouse uses a USB connection, use a different USB port. 4. Use a different program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6. Remove recently added hardware and associated software. 7. Remove recently added software and reboot the computer. 8. Restore system and file settings from a known good date using System Restore. 9. If the issue is resolved, repeat Step 8 and select an earlier time and date. 10. Run the Event Viewer to check the events log for errors. For more information refer to Windows Help and Support. 11. Roll back the mouse driver to the previous version if updated recently. 12. Remove and reinstall the mouse driver. 13. Check the Device Manager to determine that: The device is properly installed. There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 14. If the Issue is still not resolved, refer to Online Support Information. 4-20 Troubleshooting