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Acer TravelMate P645-MG User Manual - Page 77

Troubleshooting, Error messages

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65 English Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 63. Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action. Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center. CMOS checksum error Contact your dealer or an authorized service center. Disk boot failure Insert a system (bootable) disk, then press to reboot. Equipment configuration Press (during POST) to enter the BIOS utility, then error press Exit in the BIOS utility to reboot. Hard disk 0 error Contact your dealer or an authorized service center. Hard disk 0 extended type error Contact your dealer or an authorized service center. I/O parity error Contact your dealer or an authorized service center. Keyboard error or no keyboard connected Contact your dealer or an authorized service center. Keyboard interface error Contact your dealer or an authorized service center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.

Section	Page
TravelMate Series	1
Information for your safety and comfort	3
Safety instructions	3
Caution for Optical Drive Device	7
Radio frequency interference	8
Medical devices	8
Vehicles	9
Potentially explosive environments	9
Emergency calls	10
Disposal instructions	10
Tips and information for comfortable use	11
First things first	13
Your guides	13
Basic care and tips for using your computer	13
Touchpad	20
Touchpad basics	20
Touchpad gestures	20
Using the keyboard	22
Lock keys and embedded numeric keypad	22
Hotkeys	22
Windows keys	24
Acer ProShield	25
Overview	25
Setting up ProShield	25
Personal Secure Drive	26
Credential Manager	27
Fingerprint Registration*	28
Data Protection	28
Data Removal	29
Acer Office Manager	30
Acer Office Manager Console	30
Dashboard	30
Client manager	31
Policies	32
Assets	33
Task scheduler	33
Settings	34
Recovery	35
Creating a recovery backup	35
Creating a drivers and applications backup	37
Recovering your system	39
Reinstalling drivers and applications	40
Returning to an earlier system snapshot	42
Returning your system to its factory condition	42
Recovering from Windows	42
Recovering from a recovery backup	45
Changing to Windows 8 or Windows 7	48
Changing to Windows 8	48
Changing to Windows 7	49
Changing BIOS settings	50
Changing between Windows 7 and 8 during startup	51
Power management	52
Saving power	52
Battery pack	54
Battery pack characteristics	54
Charging the battery	54
Optimizing battery life	55
Checking the battery level	55
Battery-low warning	56
Installing and removing the battery pack	56
Traveling with your computer	57
Disconnecting from the desktop	57
Moving around	57
Preparing the computer	57
What to bring to meetings	58
Taking the computer home	58
Preparing the computer	58
What to take with you	58
Special considerations	58
Setting up a home office	59
Traveling with the computer	59
Preparing the computer	59
What to take with you	59
Special considerations	59
Traveling internationally with the computer	59
Preparing the computer	59
What to bring with you	60
Special considerations	60
Near Field Communication (NFC)	62
Enabling NFC on your computer	62
Sending your contact information	62
Receiving information with NFC	63
Expanding through options	64
Connectivity options	64
Connecting to a network	65
Built-in network feature	65
Wireless networks	66
Connecting to the Internet	66
Wireless networks	66
ExpressCard	67
IEEE 1394 port	68
HDMI	69
Universal Serial Bus (USB)	70
Playing DVD movies	71
Upgrading memory	72
BIOS utility	73
Boot sequence	73
Setting passwords	73
Frequently asked questions	74
Requesting service	75
Troubleshooting	77
Troubleshooting tips	77
Error messages	77
Tips and hints for using Windows 8	78
Three concepts you might want to keep in mind	78
How do I access the charms?	78
How do I get to Start?	78
How do I jump between apps?	78
How do I turn off my computer?	78
Why is there a new interface?	78
How do I unlock my computer?	79
How do I personalize my computer?	79
I want to use Windows in the way that I'm used to - give me my desktop back!	80
Where are my apps?	80
What is a Microsoft ID (account)?	81
How do I add a favorite to Internet Explorer?	81
How do I check for Windows updates?	81
Where can I get more information?	81