Adaptec 2005S User Guide - Page 153

Creating an Archive File, Troubleshooting Adaptec Storage Manager, Actions, Save support archive

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Chapter 16: Solving Problems ● 152 Creating an Archive File Your Adaptec Storage Manager service representative might ask you to create a configuration and status information archive file to help diagnose a problem with your system. To create the archive file: 1 In the Enterprise View, click the local or remote system on which the problem is occurring. 2 In the menu bar, select Actions, then click Save support archive. 3 Enter a name for the archive file or accept the default name, then click Save. Troubleshooting Adaptec Storage Manager If you experience problems installing or using Adaptec Storage Manager, follow these suggestions: ● Ensure that you are logged in to Adaptec Storage Manager at the permission level you need to perform the tasks you want. (See page 35 for more information.) ● Ensure that all managed systems are powered on and that you are logged in to any remote systems you want to manage. (See page 61 for more information.) ● Check all cable connections. ● Try uninstalling and reinstalling Adaptec Storage Manager.

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Chapter 16: Solving Problems
●
152
Creating an Archive File
Your Adaptec Storage Manager service representative might ask you to
create a configuration and status information archive file to help
diagnose a problem with your system.
To create the archive file:
1
In the Enterprise View, click the local or remote system on which the
problem is occurring.
2
In the menu bar, select
Actions
, then click
Save support archive
.
3
Enter a name for the archive file or accept the default name, then
click
Save
.
Troubleshooting Adaptec Storage Manager
If you experience problems installing or using Adaptec Storage
Manager, follow these suggestions:
●
Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need to perform the tasks you want. (See
page 35
for more information.
)
●
Ensure that all managed systems are powered on and that you are
logged in to any remote systems you want to manage. (See
page 61
for more information.)
●
Check all cable connections.
●
Try uninstalling and reinstalling Adaptec Storage Manager.