Amana NTW4650YQ Use and Care - Page 11

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.amana.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section Feet may not be in contact Front and rear feet must be in firm contact with floor, and washer must be level with the floor and locked. to operate properly. Jam nuts must be tight against the bottom of the cabinet. Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. Load could be unbalanced. Load dry garments in loose heaps evenly around basket wall. Adding wet garments to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single garments. Use the Normal Regular cycle and select Large Load Size for oversized, non-absorbent garments such as comforters or poly-filled jackets. Noises See "Cycle Guide" and "Using Your Washer". Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain/Spin cycles. Humming Fill light is on. Water Leaks Check the following Washer not level. for proper installation: Fill hoses not attached tightly. You may hear the hum of the sensing spins after you have started the washer. This is normal. Sensing spins will take several minutes before water is added to the washer. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. Tighten fill-hose connection. Fill hose washers. Make sure all four fill hose flat washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Check household plumbing Water can back up out of a clogged sink or drainpipe. Check all for leaks or clogged sink or household plumbing for leaks (laundry tubs, drain pipe, water pipes, drain. and faucets.) Washer not loaded as recommended. Washer not performing as expected Washer won't run or fill, washer stops working or wash light remains on (indicating that the washer was unable to fill appropriately) Check for proper water supply. Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow. 11