Axis Communications 212 PTZ 212 PTZ/-V - User's Manual - Page 43

Emergency Recovery Procedure, Axis Support, AXIS 212 PTZ/-V - Troubleshooting - axis installation guide

Get Axis Communications 212 PTZ PDF manuals and user guides View all Axis Communications 212 PTZ manuals
Add to My Manuals
Save this manual to your list of manuals

Page 43 highlights

AXIS 212 PTZ/-V - Troubleshooting Emergency Recovery Procedure If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera. 1. UNIX/Linux - From the command line, type the following: arp -s temp ping -s 408 Windows - From a command/DOS prompt, type the following: arp -s ping -l 408 -t 2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the camera's IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axis212ptz.bin. Then click the Load button to restart the upgrade process. 4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED. 5. Referring to the installation guide, reinstall the camera. If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/ Axis Support If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem. Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters. The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting. 43

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
43
AXIS 212 PTZ/-V - Troubleshooting
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the label attached to the bottom of the camera.
1.
UNIX/Linux
- From the command line, type the following:
arp -s <IP address of camera> <Serial number> temp
ping -s 408 <IP address of camera>
Windows
- From a command/DOS prompt, type the following:
arp -s <IP address of camera> <Serial number>
ping -l 408 -t <IP address of camera>
2.
If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.
Open a browser and type in the camera’s IP address. In the page that appears, use the
Browse
button to select the
upgrade file to use, for example, axis212ptz.bin. Then click the Load button to restart the upgrade process.
4.
After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the
Power and Status LEDs and flashing green or amber on the Network LED.
5.
Referring to the installation guide, reinstall the camera.
If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at
www.axis.com/techsup/
Axis Support
If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a
brief description of the problem.
Server Report
- go to
Setup > System Options > Support Overview
. The server report contains important information about
the server and its software, as well as a list of the current parameters.
The
Log file
is available from
Setup > System Options > Logs & Reports
. The Log file records events in the unit since the last
system restart and can be a useful diagnostic tool when troubleshooting.