Bose Frames Tempo Multilingual Owners Guide - Page 32

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the frames: • Power on the frames (see page 19). • Connect the frames to power for 2 seconds and then disconnect (see page 24). • Charge the battery (see page 24). • Check the state of the status lights (see page 25). • Make sure your mobile device supports Bluetooth connections. • Download the Bose Music app and run available software updates. • Increase the volume on the frames, your mobile device, and/or your audio/streaming app. • Connect another mobile device (see page 27). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/Contact PROBLEM Frames don't connect with mobile device WHAT TO DO On your device: • Turn the Bluetooth feature off and then on. • Delete the frames from the Bluetooth list on your ­device. Connect again (see page 27). Move your device closer to the frames and away from any ­interference or obstructions. Connect a different mobile device (see page 27). To see how-to videos, visit: worldwide.Bose.com/Support/Tempo Clear the frames device list (see page 28). Connect again (see page 27). Bose Music app doesn't work on device Make sure the Bose Music app is compatible with your device. Uninstall the Bose Music app on your device then reinstall the app (see page 14). | 3 2 E N G