Bose Home Speaker 500 Multilingual Owners Guide - Page 42

T roubleshooting SYMPTOM SOLUTION Speaker doesn't connect to Wi-Fi network In the Bose Music app, select the correct network name, and enter network password. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 16. Enable Wi-Fi on the device you are using for setup. Close other open applications on your mobile device. If your router supports both 2.4GHz and 5GHz bands, make sure both your mobile device and the speaker are ­connecting to the same band. NOTE: Give each band a unique name to make sure you're ­connecting to the correct band. Reset the router. Uninstall the Bose Music app on your mobile device. Unplug the power cord, wait 30 seconds and firmly ­plug it into the AC (mains) outlet. Download the app and restart setup. Intermittent or no audio Increase the volume on the speaker and mobile device. Stop other audio or video streaming applications. Switch to a difference source. Play audio from a different application or music service. Make sure you're using a compatible Bluetooth mobile device. Restart your mobile device. Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet. Speaker doesn't connect to Bluetooth device On your mobile device, turn the Bluetooth feature off and then on again. Remove the speaker from the Bluetooth menu. Connect again. Connect a different mobile device (see page 27). Make sure you're using a compatible Bluetooth mobile device. Remove the speaker from your mobile device Bluetooth device list and connect again (see page 27). Clear the speaker device list (see page 28). | 4 2 E N G