Bose OE2i Audio Owner's guide - Page 9

English Tab 2, 8, 14 Tab 3, 9, 15 Tab 4, 10, 16 Tab 5, 11 Tab 6, 12 Troubleshooting If you experience any trouble using your headphones, try the following troubleshooting instructions Problem What to do No audio or audio in one earcup only • Ensure both ends of the audio cable are securely connected. • Try a different audio device. Distorted bass • Ensure both earcup cushions are firmly secured. Misshaped • The high-density earcup cushion foam will regain earcup cushion its shape after a few minutes in a neutral position. Microphone is not picking up sound • Make sure the headphone plug is securely connected to the headphone jack. • Make sure the microphone is not being blocked or covered. The microphone is located on the back of the Answer/End button. Phone is not • Make sure that the headphone plug is securely responding to connected to the headphone jack. button presses • For multi-press functions: vary speed of presses. Apple product is • Full controls may not be available for some Apple not responding products. to remote If any problem persists, contact Bose® Customer Service. See the phone number for your area, included in this guide. 9