Bose SoundTouchStereo JC Wi-Fi Owner's Guide - Page 26

Care and Maintenance Adding a Wi-Fi® network If your network information has changed, or to connect your system to another network, you must add the new network information in the app and then connect the system. 1. Launch the SoundTouch™ app. 2. Click EXPLORE > SETTINGS > Systems. 3. Select the system. 4. Click CONNECT TO A WI-FI NETWORK. 5. Follow the instructions on your computer. Troubleshooting For more troubleshooting information, refer to the Help system in the SoundTouch™ app. Problem Cannot complete network setup Cannot connect to network Intermittent or no audio from SoundTouch™ Cannot hear an AirPlay stream What to do • Make sure the SoundTouch™ wireless adapter is plugged into the Bose® link connector and the Acoustimass® module is connected to AC (mains) power. • Ensure network name and password are correct. • Ensure network service is available and system and computer are on the same network. • Move system closer to wireless router or network access point. • Stop other audio or video streaming applications. • Close app, disconnect all cables, and restart setup process. • If your network has changed or to connect your system to another network, see "Adding a Wi-Fi network". • Try connecting to the network using an Ethernet cable. • Make sure the SoundTouch™ wireless adapter is plugged into the Bose® link connector. • Move the SoundTouch™ wireless adapter away from possible interference such as microwaves, cordless phones, metal cabinets, or other metal objects, etc. • Stop other audio or video streaming applications. • Ensure system is powered and connected to the same network as the computer. • Move system or audio source closer to wireless router or network access point. • Ensure system volume is not muted or too low. • Unplug the power cord; reconnect after one minute. • Ensure system and AirPlay device are connected to the same network. • Ensure AirPlay device is playing; increase its volume. • Ensure system is selected in the AirPlay menu of the device. • Move AirPlay device away from possible interference and closer to the wireless router or network access point. Note: Proximity of the AirPlay device to the system is not important, only to the wireless router or network access point. 26 - English