Brother International DCP 385C Users Manual - English - Page 85
Error and Maintenance messages - all in one inkjet printer
UPC - 012502620457
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Troubleshooting and Routine Maintenance Error and Maintenance messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message B&W Print Only Cannot Detect Cause Action One or more of the color ink cartridges are empty. While this message appears on the LCD, each operation works in the following way: Replace the empty ink cartridge. (See Replacing the ink cartridges on page 78.) Printing If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer for approximately four weeks depending on the number of pages you print. Copying B If the paper type is set to Plain Paper or Inkjet Paper you can make copies in black & white. If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the empty ink cartridge, you cannot use the machine until you change to a new ink cartridge. You installed a new ink cartridge Take out the new ink cartridge and too quickly and the machine did re-install it slowly. not detect it. If you are not using genuine Brother Innobella™ ink the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. An ink cartridge is not installed properly. Take out the ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges on page 78.) 73