Brother International DCP-395CN Owners Manual - English - Page 93

Stop/Exit, Error Message, Cause, Action, Troubleshooting and Routine Maintenance

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Troubleshooting and Routine Maintenance Error Message Cannot Detect Cannot Print Replace Ink Cover is Open Data Remaining High Temperature Hub is Unusable. Image Too Long. Image Too Small. Ink low Low Temperature Media Error Media is Full. Cause Action You installed a new ink cartridge Take out the new ink cartridge and too quickly and the machine did re-install it slowly. not detect it. If you are not using genuine Brother Innobella™ ink the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. An ink cartridge is not installed properly. Take out the ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges on page 87.) One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page 87.) The scanner cover is not closed Lift the scanner cover and then close it completely. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Print data is left in the machine's Press Stop/Exit. The machine will cancel memory. the job and clear it from the memory. Try to print again. The print head is too warm. Allow the machine to cool down. A Hub or USB Flash memory drive with Hub has been A Hub or USB Flash memory drive with Hub are not supported. Unplug the device B connected to the USB direct from the USB direct interface. interface. The proportions of your photo Choose a regularly proportioned image. are irregular so effects could not be added. The size of your photo is too small to trim. Choose a larger image. One or more of the ink cartridges are near the end of their life. Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print. (See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 87.) The print head is too cold. Allow the machine to warm up. The memory card is either corrupted, improperly formatted, or there is a problem with the memory card. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. The memory card or USB Flash memory drive you are using already contains 999 files. Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again. 81

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Troubleshooting and Routine Maintenance
81
B
Cannot Detect
You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly.
If you are not using genuine
Brother Innobella™ ink the
machine may not detect the ink
cartridge.
Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
An ink cartridge is not installed
properly.
Take out the ink cartridge and re
-
install it
slowly until it clicks. (See
Replacing the ink
cartridges
on page 87.)
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations.
Replace the ink cartridges. (See
Replacing
the ink cartridges
on page 87.)
Cover is Open
The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining
Print data is left in the machine's
memory.
Press
Stop/Exit
. The machine will cancel
the job and clear it from the memory. Try to
print again.
High Temperature
The print head is too warm.
Allow the machine to cool down.
Hub is Unusable.
A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Image Too Long.
The proportions of your photo
are irregular so effects could not
be added.
Choose a regularly proportioned image.
Image Too Small.
The size of your photo is too
small to trim.
Choose a larger image.
Ink low
One or more of the ink cartridges
are near the end of their life.
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print
. (See
Ordering
accessories and supplies
on page ii and
Replacing the ink cartridges
on page 87.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Media Error
The memory card is either
corrupted, improperly formatted,
or there is a problem with the
memory card.
Put the card firmly into the slot again to
make sure it is in the correct position. If the
error remains, check the media drive (slot)
of the machine by putting in another
memory card that you know is working.
Media is Full.
The memory card or USB Flash
memory drive you are using
already contains 999 files.
Your machine can only save to your
memory card or USB Flash memory drive
if it contains less than 999 files. Try
deleting unused files to free some space
and try again.
Error Message
Cause
Action