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Brother International DCP-9040CN Users Manual - English - Page 61

C Troubleshooting and routine maintenance, Troubleshooting - toner cartridge

UPC - 012502618317

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C Troubleshooting and routine maintenance C Troubleshooting C IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you are having difficulty with your machine C If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Copy quality difficulties Difficulties Vertical black lines appears in copies. Suggestions C Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one of the corona wires for printing is dirty. (See Cleaning the scanner on page 82 and Cleaning the corona wires on page 87.) Printing difficulties Difficulties No printout. Suggestions „ Check that the machine is plugged in and the power switch is turned on. „ Check that the toner cartridges and drum unit are installed properly. (See Replacing the drum unit on page 106.) „ Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) „ Check that the correct printer driver has been installed and chosen. „ Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 65.) „ Check that the machine is online: (For Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked. (For Windows® XP and Windows Server® 2003) Click the Start button and select Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked. (For Windows® 2000) Click the Start button and select Settings and then Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked. 49

Section	Page
USER’S GUIDE DCP-9040CN DCP-9042CDN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Color Laser One-Year On-Site Limited Warranty (USA only)	6
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	13
1 General information	14
Using the documentation	14
Symbols and conventions used in the documentation	14
Accessing the User’s Guides	14
Viewing documentation	15
Viewing documentation (Windows®)	15
How to find scanning instructions	15
Software User's Guide:	15
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	15
Viewing documentation (Macintosh®)	16
How to find scanning instructions	16
Software User's Guide:	16
Presto!® PageManager® User's Guide:	16
Accessing Brother support (for Windows®)	17
Control panel overview	18
Data LED indications	20
2 Loading paper and documents	21
Loading paper and envelopes	21
Loading plain paper in the paper tray	21
Loading envelopes, labels, post cards or other print media in the multi-purpose tray (MP tray)	23
Acceptable paper and other media	24
Recommended paper	24
Type and size of paper	24
Standard paper tray	24
Multi-purpose tray (MP tray)	24
The names for the paper trays in the printer driver and this Guide are as follows:	25
Paper capacity of the paper trays	25
Recommended paper specifications	25
Handling and using special paper	26
Types of paper to avoid	26
Envelopes	27
Types of envelopes to avoid	28
Labels	29
Types of labels to avoid	29
Loading documents	30
Using the ADF (automatic document feeder)	30
Using the scanner glass	31
Unprintable area	32
Unprintable area for copies	32
Unprintable area when printing from a computer	32
3 General setup	33
Paper settings	33
Paper type	33
Paper size	33
Tray use in copy mode	34
Tray use in print mode	34
Volume settings	34
Beeper volume	34
Ecology features	35
Toner save	35
Sleep time	35
LCD contrast	35
User Settings List	35
Section II: Copy	37
4 Making copies	38
How to copy	38
LCD display for Copy mode	38
Making a single copy	38
Making multiple copies	38
Stop copying	38
Copy options (temporary settings)	39
Enlarging or reducing the image copied	39
Using the Options key	40
Improving copy quality	41
Sorting copies using the ADF	41
Adjusting brightness, contrast and color	42
Brightness	42
Contrast	42
Color saturation	42
Making N in 1 copies (page layout)	43
Important	43
If you are copying from the ADF:	43
If you are copying from the scanner glass:	43
Tray selection	44
Out of memory message	44
Section III: Software	45
5 Software and network features	46
How to read the HTML User’s Guide	46
For Windows®	46
For Macintosh®	46
Section IV: Appendixes	47
A Safety and legal	48
Choosing a location	48
To use the machine safely	49
Important information	52
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	52
Important	52
Important-about the interface cable	52
Industry Canada Compliance Statement (Canada only)	53
Disconnect device	53
LAN connection	53
Laser safety	53
FDA regulations	54
Important safety instructions	54
Legal limitations for copying	56
Trademarks	57
B Option	58
Option	58
Memory board	59
Installing extra memory	59
C Troubleshooting and routine maintenance	61
Troubleshooting	61
If you are having difficulty with your machine	61
Improving the print quality	66
Error and maintenance messages	77
Document jams	81
Document is jammed in the top of the ADF unit	81
Document is jammed under the document cover	81
Document is jammed at the output tray	81
Paper jams	82
Paper is jammed in the MP tray	82
Paper is jammed in Paper Tray 1	83
Paper is jammed inside the machine	83
Paper is jammed at the back of the machine	88
Paper is jammed underneath Paper Tray 1 or in the fuser unit (DCP-9042CDN only)	90
Routine maintenance	93
Cleaning the outside of the machine	93
Clean the outside of the machine as follows:	93
Cleaning the scanner	94
Cleaning the laser scanner windows	95
Cleaning the corona wires	99
Cleaning the drum unit	102
Replacing the consumable items	110
Replacing a toner cartridge	113
Toner low message	113
Toner life end message	113
Replacing the toner cartridges	113
Replacing the drum unit	118
Drum end soon message	118
Replacing the drum unit	118
Replacing the belt unit	124
Change Belt Unit message	124
Replacing the belt unit	125
Replacing the waste toner box	129
Change waste toner soon message	129
Waste Toner Box Full message	129
Replacing the waste toner box	130
Packing and shipping the machine	135
Repacking the machine	136
Machine information	142
Checking the serial number	142
Checking the page counters	142
Checking the remaining life of parts	143
D Menu and features	144
On-screen programming	144
Menu table	144
Memory storage	144
Menu keys	144
How to access the menu mode	145
Menu table	146
Entering text	152
E Specifications	154
General	154
Print media	155
Copy	156
Scan	157
Print	158
Interfaces	158
Computer requirements	159
Consumable items	160
Ethernet wired network	161
F Glossary	162
Index	163