Brother International DCP-L5510DN Request Help Users Guide - Page 9

3 Usage 3.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you can request help by doing the following: 1. On your machine's home screen, press Services. 2. Press Request Help. 3 3. Accept the privacy notice and press OK. 4. Your help request has been submitted. Your Brother dealer or IT administrator will assist you with your problem shortly. A copy of your request will also be sent to your personal email address. 3.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again I have requested help, but no email has been sent to me with the copy of my request. Solution Make sure the email settings are configured correctly. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. To view the privacy notice again, go to Home Screen > Services > Privacy Notice. If the user has agreed to the Privacy Notice, the "Agree" button will be greyed out. No errors have been detected by the machine. If you still think there is an error, see your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. If you need further help, contact your IT administrator or Brother dealer.