Brother International DCP120C Users Manual - English - Page 79

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If you are having difficulty with your machine If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com DIFFICULTY Printing Difficulties No printout Poor quality print. White horizontal lines appear in text or graphics. The machine prints blank pages. Characters and lines are stacked. Printed text or images are skewed. SUGGESTIONS Check the interface cable connection on both the machine and your computer. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 6-22.) Check to see if the LCD is showing an error message. (See Error messages on page 6-1.) Check the print quality. (See Checking the print quality on page 6-12.) Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (For Windows® users, see Media Type on page 1-5 or for Macintosh® users, see Media Type on page 8-3 in the Software User's Guide on the CD-ROM.) Make sure your ink cartridges are fresh. Cartridges remain fresh for up to two years if kept in their original packaging, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Try using the recommended types of paper. (See About paper on page 1-8.) The recommended environment for your machine is between 68°F to 91°F (20°C to 33°C). Clean the print head. (See Cleaning the print head on page 6-11.) Try using the recommended types of paper. (See About paper on page 1-8.) If horizontal bands appear when using plain paper, use the 'Enhanced Normal Printing' mode to help avoid banding on some types of plain paper. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. If you continue to have horizontal bands, change the Media Type selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help enhance the print quality. Clean the print head. (See Cleaning the print head on page 6-11.) Check the printing alignment. (See Checking the printing alignment on page 6-14.) Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-13.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 7

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TROUBLESHOOTING AND ROUTINE MAINTENANCE
6 - 7
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart
below and follow the troubleshooting tips.
The Brother Solutions Center offers latest FAQs and troubleshooting
tips.
DIFFICULTY
SUGGESTIONS
Printing Difficulties
No printout
Check the interface cable connection on both the machine and your
computer.
One or more ink cartridges are empty. (See
Replacing the ink cartridges
on page 6-22.)
Check to see if the LCD is showing an error message. (See
Error
messages
on page 6-1.)
Poor quality print.
Check the print quality. (See
Checking the print quality
on page 6-12.)
Make sure the Printer Driver or Paper Type setting in the menu matches
the type of paper you are using. (For Windows
®
users, see
Media Type
on page 1-5 or for Macintosh
®
users, see
Media Type
on page 8-3 in the
Software User’s Guide on the CD-ROM.)
Make sure your ink cartridges are fresh. Cartridges remain fresh for up
to two years if kept in their original packaging, after that the ink may
become clogged. Cartridge expiration dates are printed on the package.
Try using the recommended types of paper. (See
About paper
on page
1-8.)
The recommended environment for your machine is between 68°F to
91°F (20°C to 33°C).
White horizontal lines appear
in text or graphics.
Clean the print head. (See
Cleaning the print head
on page 6-11.)
Try using the recommended types of paper. (See
About paper
on page
1-8.)
If horizontal bands appear when using plain paper, use the ‘Enhanced
Normal Printing’ mode to help avoid banding on some types of plain
paper. In the printer driver ‘Basic’ tab, click ‘Settings’, and check
‘Enhanced Normal Printing’.
If you continue to have horizontal bands, change the Media Type
selection to ‘Slow Drying Paper’ in the printer driver ‘Basic’ tab to help
enhance the print quality.
The machine prints blank
pages.
Clean the print head. (See
Cleaning the print head
on page 6-11.)
Characters and lines are
stacked.
Check the printing alignment. (See
Checking the printing alignment
on
page 6-14.)
Printed text or images are
skewed.
Make sure the paper is loaded properly in the paper tray and the paper
side guide is adjusted correctly. (See
How to load paper, envelopes and
post cards
on page 1-13.)