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Brother International FAX-2440C User Guide - Page 143

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12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE BT Call Sign On The machine is set BT Call Sign to ON. You cannot change the Receive Mode from Manual to another mode. Comm.Error Poor phone line quality caused a communication error. Connection Fail You tried to poll a fax machine that is not in Polled Waiting mode. Cover is Open The scanner cover is not closed completely. Data Remaining Print data remains in the machine's memory. Print data remains in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine. Disconnected The other person or other person's fax machine stopped the call. ACTION Set BT Call Sign to OFF. (See BT Call Sign (For U.K. Only) on page A-1.) Try the call again. If the problem continues, call the telephone company and ask them to check your phone line. Check the other fax machine's polling setup. Lift the scanner cover and then close it again. Re-start printing from your computer. Press Stop/Exit. The machine will cancel the job and eject the page that is being printed. Try to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER'S GUIDE FAX-2440C/MFC-620CN	1
APPROVAL INFORMATION	3
Compilation and Publication Notice	3
Safety precautions	5
To use the machine safely	5
Choosing a location	7
Quick Reference Guide	8
Sending faxes	8
Storing numbers	8
Dialling operations	9
Making copies	9
Table of Contents	10
1 Introduction	18
Using this Guide	18
Finding information	18
Symbols used in this Guide	18
Control panel overview	19
Turning the machine to Power Save condition	22
Power Save Setting	23
Load documents	24
Using the automatic document feeder (ADF)	24
Using the scanner glass	26
About paper	27
Recommended Paper	27
Handling and using special paper	28
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Paper capacity of the output paper tray	30
Printable area	31
How to load paper, envelopes and post cards	32
To load paper or other media	32
To load envelopes	34
To load post cards	35
About fax machines	36
Custom features	36
Do you have BT’s Call Minder on the phone line?	36
Why should there be problems?	36
How can you avoid possible problems?	36
Fax tones and handshake	37
ECM (Error Correction Mode)	38
2 Getting started	39
Initial Setup	39
Setting the Date and Time	39
Setting Tone or Pulse dialling mode (Except for the Nordic Countries)	39
Setting the Station ID	40
Setting the Phone Line Type	41
PABX and TRANSFER	41
General Setup	43
Setting the Mode Timer (MFC-620CN only)	43
Setting the Mode Timer (FAX-2440C only)	43
Setting the Paper Type	44
Setting the Paper Size	44
Setting the Ring Volume	45
Setting the Beeper Volume	45
Setting the Speaker Volume	46
Turning on Automatic Daylight Savings Time	47
Setting the LCD Contrast	47
3 Setup Send	48
How to enter Fax mode	48
How to dial	48
Manual dialling	48
One-Touch dialling (FAX-2440C only)	49
Speed-Dialling	49
Search	50
Fax Redial	50
How to Fax (B&W and Colour)	51
Colour fax transmission	51
Faxing from the ADF	51
Faxing from the scanner glass	52
Automatic transmission	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Basic sending operations	54
Sending faxes using multiple settings	54
Contrast	54
Fax Resolution	55
Dual Access (Not available for colour faxes)	56
Real Time Transmission	57
Checking job status	58
Cancelling a fax in progress	58
Cancelling a scheduled job	58
Advanced sending operations	59
Broadcasting (Not available for colour faxes)	59
Overseas Mode	60
Delayed Fax (Not available for colour faxes)	61
Delayed Batch Transmission (Not available for colour faxes)	62
Setup for Polled Transmit (Standard) (Not available for colour faxes)	62
Setup for Polled Transmit with Secure Code (Not available for colour faxes)	63
Memory Security	64
Setting up the password	65
Changing the Memory Security password	65
Turning Memory Security on	65
Turning Memory Security off	66
Faxing letter size documents from the scanner glass	66
4 Setup Receive	67
Basic receiving operations	67
Choosing the Receive Mode	67
To select or change your Receive Mode	68
Setting the Ring Delay	69
Setting Toll Saver (TAD mode)	70
Setting the F/T Ring Time (Fax/Tel mode only)	71
Setting the Fax/Tel Announcement	71
Fax Detect (MFC-620CN only)	72
Fax Detect (FAX-2440C only)	73
Printing a reduced incoming fax (Auto Reduction)	74
Receiving a fax at the end of a conversation	74
Printing a fax from the memory	75
Reception into memory (Not available for colour fax reception)	75
Polling	76
Secure Polling	76
Setup for Polling Receive (Standard)	76
Setup for Polling Receive with Secure Code	77
Setup Delayed Polling Receive	77
Sequential Polling	78
5 Quick-Dial numbers and dialling options	79
Storing numbers for easy dialling	79
Storing One-Touch Dial numbers (FAX-2440C only)	79
Storing Speed-Dial numbers	80
Changing One-Touch (FAX-2440C only) and Speed-Dial numbers	81
Setting up Groups for Broadcasting (FAX-2440C only)	82
Setting up Groups for Broadcasting (MFC-620CN only)	83
Dialling options	85
Access codes and credit card numbers (MFC-620CN only)	85
Access codes and credit card numbers (FAX-2440C only)	86
Pause	87
Tone or Pulse	87
Telephone (voice) operation (FAX-2440C only)	88
How to dial	88
Making a telephone call	88
Answering calls with the Speaker Phone	89
Mute	89
Telephone (voice) operation (MFC-620CN only)	90
How to dial	90
Making a telephone call	90
Answering calls with the Speaker Phone	90
Mute	90
6 Remote Fax Options (Not available for colour faxes)	91
Setting up Fax Forwarding	91
Setting Fax Storage	92
Setting PC Fax Receive (MFC-620CN only)	92
Turning off Remote Fax Options	93
Setting your Remote Access Code	94
Remote Retrieval	95
Using your Remote Access Code	95
Remote commands	96
Retrieving fax messages	98
Changing your Fax Forwarding number	98
7 TAD (Telephone Answering Device)	99
TAD mode	99
Setting up the TAD	99
Recording TAD Outgoing Message (FAX-2440C only)	100
Recording TAD Outgoing Message (MFC-620CN only)	101
Listening to Outgoing Message (OGM)	101
Erasing Outgoing Message (OGM)	102
Activating TAD mode	102
Message indicator	102
Playing voice messages	103
Printing a fax message	103
Erasing incoming messages	104
To erase voice messages individually	104
To erase messages all at once	104
Setting Maximum Time for incoming messages	105
Setting Toll Saver	105
ICM Recording Monitor	105
Recording a conversation (FAX-2440C only)	106
Record Fax/Tel Outgoing Announcement (F/T OGM)	106
8 Printing reports	107
Fax settings and activity	107
Customizing the Transmission Verification Report	107
Setting the Journal Period	108
Printing reports	109
How to print a report	109
9 Making copies	110
Using the machine as a copier	110
Enter Copy mode	110
Making a single copy	111
Making multiple copies	111
Stop copying	111
Using the Copy Options key (Temporary settings)	112
Changing the temporary copy settings	113
Increasing copy speed or quality	114
Enlarging or reducing the image copied	115
Setting paper type	116
Setting paper size	117
Adjusting brightness	117
Sorting copies using the ADF	118
Making N in 1 copies or a poster (Page Layout)	119
Changing the default copy settings	122
Increasing copy speed or quality	122
Adjusting brightness	122
Adjusting contrast	122
Adjusting colour saturation	123
Legal limitations	124
10 Walk-Up PhotoCapture Center™ (MFC-620CN only)	125
Introduction	125
PhotoCapture Center™ requirements	126
Getting started	127
Printing the Index (Thumbnails)	129
Printing images	130
DPOF printing	132
Changing the default settings	133
Increasing print speed or quality	133
Setting the paper & size	133
Adjusting brightness	133
Adjusting contrast	134
Colour enhancement	134
Cropping	136
Borderless	136
Understanding the Error Messages	137
Using PhotoCapture Center™ from your PC	138
Using PhotoCapture Center™ for scanning documents	138
11 Important information	139
For your safety	139
IT power system (For Norway only)	139
LAN connection (MFC-620CN only)	139
International ENERGY STAR® Compliance Statement	139
Important safety instructions	140
Trademarks	142
12 Troubleshooting and routine maintenance	143
Troubleshooting	143
Error messages	143
Document jams	147
Document is jammed in the top of the ADF unit.	147
Document is jammed inside the ADF unit.	147
Printer jam or paper jam	148
Paper is jammed inside the paper tray	148
Paper is jammed inside the machine	149
If you are having difficulty with your machine	151
How to change LCD language	156
Compatibility	156
How to improve print quality	157
Cleaning the print head	157
Checking the print quality	158
Checking the printing alignment	160
Checking the ink volume	161
Packing and shipping the machine	162
Routine maintenance	165
Cleaning the scanner	165
Cleaning the machine printer platen	166
Replacing the ink cartridges	167
Appendix A	171
Telephone services	171
BT Call Sign (For U.K. Only)	171
To enable the machine to work with BT Call Sign (Only with your external phone)	171
Advanced receiving operations	172
Operation from extension telephones	172
Fax/Tel mode in the power save condition	173
For Fax/Tel mode only	173
Using a cordless external handset	174
Changing the remote codes	174
Connecting an external device to your machine	175
Connecting an external telephone	175
Connecting an external telephone answering device (TAD)	176
Sequence	176
Connections	177
Recording outgoing message (OGM) on an external TAD	178
Using extension telephones (For U.K. only)	179
Multi-line connections (PBX)	181
If you are installing the machine to work with a PBX	181
Custom features on your phone line	181
Appendix B	182
On-screen programming	182
Menu table	182
Memory storage	182
Navigation keys	183
Entering Text	193
Inserting spaces	193
Making corrections	193
Repeating letters	193
Special characters and symbols	194
Glossary	195
Specifications	200
Product description	200
General	200
Print media	201
Copy	202
PhotoCapture Center™ (MFC-620CN only)	203
Fax	204
Scanner (MFC-620CN only)	205
Printer	206
Interfaces	207
Computer requirements	208
Consumable items	209
Network (LAN) (MFC-620CN only)	210
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-620CN only)	211
Index	212
Remote Retrieval Access card	217