Brother International HL-L3230CDW BRAdmin Professional 4 Users Guide - Page 27

Troubleshooting

Page 27 highlights

8.3 Troubleshooting Error Admin account locked Already activated Already set Cannot convert to PJL Cannot convert to Setting file Connection error Deploy results mismatch Device internal error Device is busy Failed to modify File not found File write error Firmware Update required Firmware-update is disabled Internal error Invalid deploy setting file Invalid file error License error New version schema required Not discovered Not supported Password incorrect Permission error Serial number mismatch Server communication error Session timeout SNMP communication error SNMP v3 security error Unauthorized access error Solution The admin password for the target device was entered incorrectly too many times. Wait until the password lock of the target device is released. The function you want to activate on the device has already been activated. The device password has already been changed from the default login password. Make sure that the password is the default login password. Make sure you use a PJL conversion table compatible with the input data. Make sure you use a PJL conversion table compatible with the settings file you want. Make sure the target device is connected and available to transfer the data. One or more settings in the settings file have not been applied. Check the log file for more information. Reboot the target device and try again. Wait until the target device finishes its current job. One or more settings in the settings file have not been applied. Check the log file for more information. Make sure you specify the file path correctly, and then try again. Make sure that there is enough space in the destination folder, or that the files in the destination folder can be overwritten. The schema version of the target device is older than the schema version of the JSON settings file. Update the device's firmware. Make sure the device Firmware-update setting is enabled. Make sure all settings are correct and then try again. Make sure the content and structure of the settings file are correct, and then try again. Make sure you select the correct DJF file or the correct target device. Make sure you enter the correct license code (20 digits). The schema version of the JSON settings file is older than the schema version of the target device. Make sure the target device is connected and available to transfer the data. Make sure all the target devices support the function/command you want, or select the target devices that support that function/command. Make sure you enter the correct password. Make sure you have the permission to access the specified folder or output folder. When specifying the device identifier, make sure you specify the serial number that matches the serial number of the target device. Make sure your network connection is active so that you can update the tool to the latest version. This activation session has expired after more than 24 hours of inactivity. Try to activate the solution or function you want again. Make sure you specify the SNMP settings correctly. Make sure your SNMP settings are correct. Try again when the target device is unlocked. The license code was entered incorrectly too many times. Wait until the lock of the license server is released. Make sure your license code is in the correct format (20 digits) and has not been used yet. 23

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8.3 Troubleshooting
Error
Solution
Admin account locked
The admin password for the target device was entered incorrectly too many
times. Wait until the password lock of the target device is released.
Already activated
The function you want to activate on the device has already been activated.
Already set
The device password has already been changed from the default login
password. Make sure that the password is the default login password.
Cannot convert to PJL
Make sure you use a PJL conversion table compatible with the input data.
Cannot convert to Setting file
Make sure you use a PJL conversion table compatible with the settings file you
want.
Connection error
Make sure the target device is connected and available to transfer the data.
Deploy results mismatch
One or more settings in the settings file have not been applied. Check the log
file for more information.
Device internal error
Reboot the target device and try again.
Device is busy
Wait until the target device finishes its current job.
Failed to modify
One or more settings in the settings file have not been applied. Check the log
file for more information.
File not found
Make sure you specify the file path correctly, and then try again.
File write error
Make sure that there is enough space in the destination folder, or that the files
in the destination folder can be overwritten.
Firmware Update required
The schema version of the target device is older than the schema version of
the JSON settings file. Update the device’s firmware.
Firmware-update is disabled
Make sure the device Firmware-update setting is enabled.
Internal error
Make sure all settings are correct and then try again.
Invalid deploy setting file
Make sure the content and structure of the settings file are correct, and then try
again.
Invalid file error
Make sure you select the correct DJF file or the correct target device.
License error
Make sure you enter the correct license code (20 digits).
New version schema required
The schema version of the JSON settings file is older than the schema version
of the target device.
Not discovered
Make sure the target device is connected and available to transfer the data.
Not supported
Make sure all the target devices support the function/command you want, or
select the target devices that support that function/command.
Password incorrect
Make sure you enter the correct password.
Permission error
Make sure you have the permission to access the specified folder or output
folder.
Serial number mismatch
When specifying the device identifier, make sure you specify the serial number
that matches the serial number of the target device.
Server communication error
Make sure your network connection is active so that you can update the tool to
the latest version.
Session timeout
This activation session has expired after more than 24 hours of inactivity. Try to
activate the solution or function you want again.
SNMP communication error
Make sure you specify the SNMP settings correctly.
SNMP v3 security error
Make sure your SNMP settings are correct. Try again when the target device is
unlocked.
Unauthorized access error
The license code was entered incorrectly too many times.
Wait until the lock of the license server is released.
Make sure your license code is in the correct format (20 digits) and has not
been used yet.