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Home > Troubleshooting > Printing Problems Printing Problems Difficulties Suggestions No printout Check that the correct printer driver has been installed and selected. Check to see if the Status Monitor or the machine's control panel displays an error status. Check that the machine is online: • Windows® 7 and Windows Server® 2008 R2 Click /Start > Devices and Printers . Right-click Brother XXX-XXXX and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. • Windows Vista® and Windows Server® 2008 Click /Start > Control Panel > Hardware and Sound > Printers. Right-click Brother XXX-XXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows® XP and Windows Server® 2003 Click the Start > Printers and Faxes. Right-click Brother XXX-XXXX. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows® 8 and Windows Server® 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers. Right-click the Brother XXXXXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. • Windows Server® 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. Check the machine is not in Power Off mode. If the machine is in Power Off mode, press on the control panel, and then send the print data again. The machine is not printing or has stopped printing. (HL-L5000D/HL-L5100DN/HL-L5200DW/HL-L5200DWT/ HL-L6200DW/HL-L6200DWT) Press Cancel. (HL-L6300DW) Press . The machine will cancel the print job and clear it from the machine's memory. The printout may be incomplete. Send the print data again. The machine prints unexpectedly or it prints garbage. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. 260

Section	Page
Online User's Guide HL-L5000D/HL-L5100DN/HL-L5200DW/HL-L5200DWT/HL-L6200DW/HL-L6200DWT/HL-L6300DW	1
Table of Contents	2
Before You Use Your Brother Machine	6
Applicable Models	7
Definitions of Notes	8
Notice - Disclaimer of Warranties (USA and Canada)	9
Trademarks	10
Important Note	11
Introduction to Your Brother Machine	12
Before Using Your Machine	13
Front View and Back View	14
Control Panel Overview	16
Touchscreen LCD Overview	20
How to Navigate the Touchscreen LCD	22
Access Brother Utilities (Windows®)	24
Uninstall the Brother Software and Drivers (Windows®)	26
Paper Handling	27
Load Paper	28
Load and Print Using the Paper Tray	29
Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray	30
Load and Print Thick Paper Using the Paper Tray	33
Load and Print Using the Multi‑purpose Tray (MP Tray)	36
Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray	37
Load and Print Thick Paper and Labels Using the MP Tray	39
Load and Print on Envelopes Using the MP Tray	41
Paper Settings	43
Change the Paper Size and Paper Type	44
Change the Check Paper Size Setting	45
Unprintable Area	46
Recommended Print Media	47
Using Special Paper	48
Print	49
Print from Your Computer (Windows®)	50
Print a Document (Windows®)	51
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	53
Print as a Poster (Windows®)	54
Print on Both Sides of the Paper (Windows®)	55
Print as a Booklet (Windows®)	58
Secure Print (Windows®)	60
Use a Macro from Your Computer (Windows®)	62
Use a Preset Print Profile (Windows®)	63
Create or Delete Your Print Profile (Windows®)	65
Change the Default Print Settings (Windows®)	66
Configure the Optional Tray Settings (Windows®)	67
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation) (Windows®)	68
Monitor the Status of the Machine from Your Computer (Windows®)	69
Print Settings (Windows®)	70
Print from Your Computer (Macintosh)	75
Print a Document (Macintosh)	76
Print on Both Sides of the Paper (Macintosh)	77
Print More Than One Page on a Single Sheet of Paper (N in 1) (Macintosh)	79
Secure Print (Macintosh)	80
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation) (Macintosh)	82
Monitor the Status of the Machine from Your Computer (Macintosh)	83
Print Options (Macintosh)	84
Print One Page Duplicates on Different Types of Paper	90
Cancel a Print Job	92
Test Print	93
Network	94
Get Started	95
Supported Basic Network Features	96
Network Management Software and Utilities	97
Learn about Network Management Software and Utilities	98
Additional Methods of Configuring Your Brother Machine for a Wireless Network	99
Before Configuring Your Brother Machine for a Wireless Network	100
Configure Your Machine for a Wireless Network	101
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	102
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	104
Configure Your Machine for a Wireless Network in Ad-Hoc Mode (For IEEE 802.11b/g/n)	108
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID	109
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using an Existing SSID	111
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	114
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	117
Configure Your Machine for an Enterprise Wireless Network	120
Use Wi-Fi Direct®	125
Print from Your Mobile Device Using Wi-Fi Direct	126
Configure Your Wi-Fi Direct Network	127
Wi-Fi Direct Network Configuration Overview	128
Configure Your Wi-Fi Direct Network Using the One-Push Method	130
Configure Your Wi-Fi Direct Network Using the One-Push Method and Wi-Fi Protected Setup™ (WPS)	132
Configure Your Wi-Fi Direct Network Using the PIN Method	134
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	136
Configure Your Wi-Fi Direct Network Manually	138
Advanced Network Features	139
Print the Network Configuration Report	140
Print the WLAN Report	141
Wireless LAN Report Error Codes	142
Configure the SNTP Protocol Using Web Based Management	144
Technical Information for Advanced Users	146
Gigabit Ethernet (Wired Network Only)	147
Configure the Gigabit Ethernet Settings Using Web Based Management	148
Reset the Network Settings to the Factory Settings	149
Security	150
Lock the Machine Settings	151
About Using Setting Lock	152
Set the Setting Lock Password	153
Change the Setting Lock Password	154
Turn On Setting Lock	155
Network Security Features	156
Before Using Network Security Features	157
Secure Function Lock 3.0	158
Before Using Secure Function Lock 3.0	159
Configure Secure Function Lock 3.0 Using Web Based Management	160
Configure Public Mode for Secure Function Lock 3.0	161
Additional Secure Function Lock 3.0 Features	162
Register a new ID Card Using Machine's Control Panel	163
Use Active Directory® Authentication	164
Introduction to Active Directory® Authentication	165
Configure Active Directory® Authentication Using Web Based Management	166
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory® Authentication)	167
Use LDAP Authentication	168
Introduction to LDAP Authentication	169
Configure LDAP Authentication Using Web Based Management	170
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	171
Manage Your Network Machine Securely Using SSL/TLS	172
Introduction to SSL/TLS	173
Brief History of SSL/TLS	174
Benefits of Using SSL/TLS	175
Certificates and Web Based Management	176
Supported Security Certificate Features	177
Create and Install a Certificate	178
Step by Step Guide for Creating and Installing a Certificate	179
Create and Install a Self-signed Certificate	180
Create a Self-signed Certificate	181
Install the Self-signed Certificate for Windows® users with Administrator Rights	183
Import and Export the Self-signed Certificate on your Brother Machine	187
Import the Self-signed Certificate	188
Export the Self-signed Certificate	189
Create and Install a Certificate from a Certificate Authority (CA)	190
Create a Certificate Signing Request (CSR)	191
Install a Certificate on Your Brother Machine	193
Import and Export the Certificate and Private Key	194
Import a Certificate and Private Key	195
Export the Certificate and Private Key	196
Import and Export a CA Certificate	197
Import a CA Certificate	198
Export a CA Certificate	199
Manage Multiple Certificates	200
Manage Your Network Machine Securely Using Web Based Management	201
Manage Your Network Machine Securely Using BRAdmin Professional 3 (Windows®)	203
Print Documents Securely Using SSL/TLS	204
Manage Your Network Machine Securely Using IPsec	205
Introduction to IPsec	206
Configure IPsec Using Web Based Management	207
Configure an IPsec Address Template Using Web Based Management	209
Configure an IPsec Template Using Web Based Management	211
IKEv1 Settings for an IPsec Template	213
IKEv2 Settings for an IPsec Template	216
Manual Settings for an IPsec Template	220
Send an Email Securely	223
Configure Email Sending Using Web Based Management	224
Send an Email with User Authentication	225
Send an Email Securely Using SSL TLS	226
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	228
What Is IEEE 802.1x Authentication?	229
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	230
IEEE 802.1x Authentication Methods	232
Store Print Log to Network	233
Store Log to Network Overview	234
Configure the Store Print Log to Network Settings Using Web Based Management	235
Use the Store Print Log to Network's Error Detection Setting	237
Mobile/Web Connect	238
Use Web Services from Your Brother Machine	239
Print with Google Cloud Print™	240
Print with AirPrint	241
Print with Mopria™	242
Print from a Mobile Device	243
Print Using Near-Field Communication (NFC)	244
Troubleshooting	245
Error and Maintenance Messages	246
Paper Jams	254
Paper is Jammed in the MP tray	255
Paper is Jammed in the Paper Tray	256
Paper is Jammed in the Back of the Machine	258
Paper is Jammed inside the Machine	260
Paper is Jammed in the 2-sided Tray	262
Paper is Jammed in the Mailbox Unit	264
Printing Problems	265
Improve the Print Quality	267
Network Problems	271
Error Messages	272
Use the Network Connection Repair Tool (Windows®)	275
Where Can I Find My Brother Machine's Network Settings?	277
I Cannot Complete the Wireless Network Setup Configuration	278
My Brother Machine Cannot Print over the Network	280
I Want to Check that My Network Devices are Working Correctly	282
Other Problems	283
Check the Machine Information	285
Reset Functions	287
Network Reset	288
Factory Reset	289
Routine Maintenance	290
Replace Supplies	291
Replace the Toner Cartridge	293
Replace the Drum Unit	296
Reset the Drum Counter	299
Clean the Machine	300
Clean the Touchscreen LCD	302
Clean the Corona Wire	303
Clean the Drum Unit	304
Clean the Paper Pick-up Rollers	310
Check the Remaining Life of Parts	311
Pack and Ship Your Machine	312
Pack the Machine and the Toner Cartridge Together	313
Pack the Machine and the Toner Cartridge Separately	315
Replace Periodic Maintenance Parts	318
Machine Settings	319
Change Machine Settings from the Control Panel	320
General Settings	321
Adjust the Machine's Volume	322
Set Sleep Mode Countdown	323
About Deep Sleep Mode	324
Set Auto Power Off Mode	325
Adjust the LCD Backlight Brightness	326
Change How Long the LCD Backlight Stays On	327
Reduce Toner Consumption	328
Reduce Printing Noise	329
Change the Language on the LCD	330
Settings and Features Tables	331
Access Menus and Change Your Machine's Settings	332
Settings Tables (1 Line LCD models)	333
Settings Tables (1.8 inch Touchscreen models)	340
Features Tables (1.8 inch Touchscreen models)	347
Change Machine Settings from Your Computer	348
Change Machine Settings Using Web Based Management	349
What is Web Based Management?	350
Access Web Based Management	352
Set a Login Password for Web Based Management	353
Appendix	354
Specifications	355
How to Enter Text on Your Brother Machine	362
Supplies	364
Accessories	365
Mailbox Unit	366
Use Standard Tray When Full	368
Mailbox Continue	369
Assign a Mailbox Bin to a User or Group	370
Glossary	371
A	371
Active Directory® Authentication	376
Ad-Hoc Mode	376
AES	376
APIPA	376
ARP	376
Authentication	376
BOOTP	377
BRAdmin Light (Windows®)	377
BRAdmin Professional 3 (Windows®)	377
BRPrint Auditor (Windows®)	377
CA	378
CA Certificate	378
Certificate	378
Channels	378
CIFS	378
CSR	378
Custom Raw Port	378
Density	378
DHCP	379
DNS Client	379
DNS Server	379
Driver Deployment Wizard	379
Encryption	379
Gateway	380
HTTP (Web Server)	380
HTTPS	380
IEEE 802.1x	380
Infrastructure Mode	380
IP Address	380
IPP	381
IPPS	381
IPsec	381
IPv6	381
LEAP	381
LLMNR	381
LPD	381
LPR	381
MAC Address	382
mDNS	382
NetBIOS Name Resolution	382
Network Configuration Report	382
Network Connection Repair Tool	382
Network Key	382
Network Shared Printing	382
Node Name	383
Open System	383
PEAP	383
Peer-to-Peer	383
Protocols	383
Public Key Cryptosystem	383
RARP	383
Resolution	383
Secure Function Lock 3.0	384
Settings Tables	384
Shared Key Cryptosystem	384
SMTP Client	384
SMTP over SSL	384
SMTP-AUTH	384
SNMP	384
SNMPv3	384
SNTP	384
SSID	384
SSL/TLS	385
Status Monitor	385
Store Print Log to Network	385
Subnet Mask	385
TCP/IP	385
TELNET	385
TKIP	386
Vertical Pairing	386
Web Based Management	386
Web Services	386
WEP	386
Wi-Fi Direct®	386
WINS	387
WINS Server	387
WLAN Report	387
WPA-PSK/WPA2-PSK Authentication Method	387

Match case Limit results 1 per page

Home >

Troubleshooting

> Printing Problems

Printing Problems

Difficulties

Suggestions

No printout

Check that the correct printer driver has been installed

and selected.

Check to see if the Status Monitor or the machine's

control panel displays an error status.

Check that the machine is online:

•

Windows

7 and Windows Server

2008 R2

Click

Start

Devices and Printers

. Right-click

Brother XXX-XXXX

and click

See what's printing

Click

Printer

in the menu bar. Make sure

Use Printer

Offline

is not selected.

•

Windows Vista

and Windows Server

2008

Click

Start

Control Panel

Hardware and

Sound

Printers

. Right-click

Brother XXX-XXXX

Make sure

Use Printer Online

is not listed. If it is

listed, click this option to set the driver Online.

•

Windows

XP and Windows Server

2003

Click the

Start

Printers and Faxes

. Right-click

Brother XXX-XXXX

. Make sure

Use Printer Online

not listed. If it is listed, click this option to set the driver

Online.

•

Windows

8 and Windows Server

2012

Move your mouse to the lower right corner of your

desktop. When the menu bar appears, click

Settings

Control Panel

Hardware and Sound

View

devices and printers

. Right-click the

Brother XXX-

XXXX

. Click

See what's printing

. If printer driver

options appear, select your printer driver. Click

Printer

in the menu bar and make sure that

Use Printer

Offline

is not selected.

•

Windows Server

2012 R2

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View devices and printers

Right-click the

Brother XXX-XXXX

. Click

See what’s

printing

. If printer driver options appear, select your

printer driver. Click

Printer

in the menu bar and make

sure

Use Printer Offline

is not selected.

Check the machine is not in Power Off mode.

If the machine is in Power Off mode, press

on the

control panel, and then send the print data again.

The machine is not printing or has stopped printing.

(HL-L5000D/HL-L5100DN/HL-L5200DW/HL-L5200DWT/

HL-L6200DW/HL-L6200DWT) Press

Cancel

(HL-L6300DW) Press

The machine will cancel the print job and clear it from the

machine's memory. The printout may be incomplete.

Send the print data again.

The machine prints unexpectedly or it prints garbage.

The headers or footers appear when the document

displays on the screen but they do not show up when it is

printed.

There is an unprintable area on the top and bottom of the

page. Adjust the top and bottom margins in your

document to allow for this.

260