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Brother International MFC 240C Users Manual - English - Page 102

Error messages - troubleshooting and routine maintenance

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Troubleshooting and Routine Maintenance Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Cause Action Change Unable XX The machine has a mechanical problem. -OR- A foreign objects such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 90 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Clean Unable XX The machine has a mechanical problem. -OR- A foreign objects such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 90 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Comm.Error Poor phone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line. Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. Data Remaining Print data is left in the machine's memory. Re-start printing from your computer. Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other person's Try to send or receive again. fax machine stopped the call. Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Using the ADF on page 8. See Document jam on page 90. DR Mode in Use The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to off. (See Turning off Distinctive Ring on page 36.) 87

Section	Page
USER’S GUIDE MFC-240C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Compilation and Publication Notice	6
Table of Contents	10
Section I: General	16
1 General Information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Software User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
Viewing Documentation (For Macintosh®)	19
How to find Scanning instructions	19
Accessing Brother Support (For Windows®)	20
Control panel overview	21
2 Loading documents and paper	23
Loading documents	23
Using the ADF	23
Recommended environment	23
Document Sizes Supported	23
How to load documents	23
Using the scanner glass	24
Document Sizes Supported	24
How to load documents	24
Scanning area	25
Acceptable paper and other media	25
Recommended media	26
Handling and using media	26
Paper capacity of the output paper tray	26
Choosing the right media	27
Paper type and size for each operation	27
Paper weight, thickness and capacity	28
Loading paper, envelopes and other media	29
Loading paper and other media	29
Loading envelopes and post cards	30
Loading envelopes	30
Printable Area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
On/Off setting	33
Mode Timer	33
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	34
Ring Volume	34
Setting the Ring Volume from the menu	34
Beeper Volume	34
Speaker Volume	35
Automatic Daylight Savings Time	35
LCD display	35
LCD Contrast	35
4 Security features	36
TX Lock	36
Setting and changing the TX lock password	36
Setting up the password	36
Changing the TX Lock password	36
Turning the TX Lock on/off	37
Turning TX Lock on	37
Turning TX Lock off	37
Section II: Fax	38
5 Sending a fax	39
Entering Fax mode	39
Faxing from the ADF	39
Faxing from the scanner glass	39
Faxing A4 size documents from the scanner glass	40
Color fax transmission	40
Canceling a fax in progress	40
Broadcasting (Black & White only)	40
Canceling a Broadcast in progress	41
Additional sending operations	41
Sending faxes using multiple settings	41
Contrast	41
Changing fax resolution	42
To change the fax resolution for the next fax	42
To change the default fax resolution	42
Dual access (Black & White only)	43
Real time transmission	43
Sending in real time for all faxes	43
Sending in real time for the next fax only	43
Overseas Mode	43
Checking and canceling waiting jobs	44
Sending a fax manually	44
Sending a fax at the end of a conversation	44
Out of Memory message	44
6 Receiving a Fax	45
Receive modes	45
Choosing the Receive Mode	45
Using receive modes	46
Fax only	46
Fax/Tel	46
Manual	46
External TAD	46
Receive mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	47
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
Additional receiving operations	48
Printing a reduced incoming fax	48
Receiving a fax at the end of a conversation	48
7 Telephone Services and External devices	49
Voice Operations	49
Tone or pulse (For Canada only)	49
Fax/Tel mode when the power key is on	49
Fax/Tel mode when the power key is off	49
Telephone services	50
Distinctive Ring	50
What does your telephone company's ‘Distinctive Ring’ do?	50
What does Brother's ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the Distinctive Ring pattern	51
Turning off Distinctive Ring	51
Caller ID	52
Viewing Caller ID List	52
Printing Caller ID List	52
Connecting an external TAD (telephone answering device)	53
Connections	53
Recording an outgoing message (OGM) on an external TAD	54
Special line considerations	54
Roll over phone lines	54
Two-line phone system	54
Converting telephone wall outlets	54
Installing machine, external two-line TAD and two-line telephone	55
Multi-line connections (PBX)	56
External and extension phones	56
Connecting an external or extension telephone	56
Using external and extension telephones	56
If you answer a call and no one is on the line:	57
Using a cordless external telephone	57
Using remote codes	57
Fax receive code	57
Telephone answer code	57
Changing the remote codes	57
8 Dialing and storing numbers	58
How to Dial	58
Manual dialing	58
Speed-Dialing	58
Search	58
Fax Redial	59
Storing numbers	59
Storing a pause	59
Storing Speed-Dial numbers	59
Changing Speed-Dial numbers	60
Setting up groups for broadcasting	60
Dialing access codes and credit card numbers	61
9 Printing Reports	62
Fax reports	62
Transmission Verification Report	62
Fax Journal (activity report)	62
Reports	63
How to print a report	63
Section III: Copy	64
10 Making copies	65
How to copy	65
Entering Copy mode	65
Making a single copy	65
Making multiple copies	65
Stop copying	65
Copy options	66
Changing copy quality	67
Enlarging or reducing the image copied	67
Making N in 1 copies or a poster	68
Important	68
Sorting copies using the ADF (Black & White only)	69
Adjusting Brightness, Contrast and Color	70
Brightness	70
Contrast	70
Color saturation	70
Paper options	71
Paper type	71
Paper size	71
Section IV: Walk-up Photo Printing	72
11 PhotoCapture Center®	73
PhotoCapture Center® Operations	73
Printing from a media card without a PC	73
Using PhotoCapture Center® from your computer	73
Using media cards	73
Media card folder structure	74
How to print from a media card	75
Printing the thumbnail index	75
Printing Images	76
DPOF printing	77
PhotoCapture Center® print settings	78
Print quality	78
Paper Options	78
Paper Type	78
Paper Size	78
Print Size	78
Adjusting Brightness and Contrast	78
Brightness	78
Contrast	78
Cropping	79
Borderless printing	79
Understanding the Error Messages	79
12 PictBridge	80
Before Using PictBridge	80
PictBridge requirements	80
Using PictBridge	80
Setting your digital camera	80
Printing Images	81
DPOF printing	81
Understanding the Error Messages	82
Section V: Software	84
13 Software features	85
Section VI: Appendixes	86
A Safety and Legal	87
Choosing a location	87
To use the machine safely	88
Important safety instructions	91
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	92
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	94
Industry Canada Compliance Statement (Canada only)	94
Legal limitations for copying	95
Trademarks	96
B Troubleshooting and Routine Maintenance	97
Troubleshooting	97
If you are having difficulty with your machine	97
Error messages	102
Transferring your faxes or Fax Journal report	105
Transferring faxes to another fax machine	105
Transferring Fax Journal report to another fax machine	105
Document jam	105
Document is jammed in the top of the ADF unit	105
Document is jammed inside the ADF unit	106
Printer jam or paper jam	106
Dial Tone	108
Phone line interference	108
Routine maintenance	108
Replacing the ink cartridges	108
Cleaning the outside of the machine	110
Cleaning the scanner	111
Cleaning the machine printer platen	112
Cleaning the paper pick-up roller	112
Cleaning the print head	113
Checking the print quality	113
Checking the printing alignment	114
Checking the ink volume	115
Machine Information	115
Checking the serial number	115
Packing and shipping the machine	115
C Menu and Features	118
On-screen programming	118
Menu table	118
Memory storage	118
Menu keys	118
Menu Table	120
Entering Text	127
Putting spaces	127
Making corrections	127
Repeating letters	127
Special characters and symbols	127
D Specifications	128
General	128
Print media	130
Fax	131
Copy	133
PhotoCapture Center®	134
PictBridge	134
Scanner	135
Printer	136
Interfaces	137
Computer requirements	138
Consumable items	139
E Glossary	140
Index	143

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message

Cause

Action

Change Unable

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, see

Transferring your faxes or Fax

Journal report

on page 90 before disconnecting

the machine so you will not lose any important

messages. Then, disconnect the machine from

the power for several minutes and then

reconnect it.

Clean Unable

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the scanner cover and remove any foreign

objects inside the machine. If the error message

continues, see

Transferring your faxes or Fax

Journal report

on page 90 before disconnecting

the machine so you will not lose any important

messages. Then, disconnect the machine from

the power for several minutes and then

reconnect it.

Comm.Error

Poor phone line quality caused a

communication error.

Send the fax again or connect the machine to

another telephone line. If the problem continues,

call the telephone company and ask them to

check your phone line.

Cover is Open

The scanner cover is not closed

completely.

Lift the scanner cover and then close it again.

Data

Remaining

Print data is left in the machine's

memory.

Re-start printing from your computer.

Print data is left in the machine's

memory. The USB cable was

unplugged while the computer was

sending the data to the machine.

Press

Stop/Exit

. The machine will cancel the job

and clear it from the memory. Try to print again.

Disconnected

The other person or other person's

fax machine stopped the call.

Try to send or receive again.

Document Jam

The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See

Using the ADF

on page 8.

See

Document jam

on page 90.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change the

Receive Mode from Manual to

another mode.

Set Distinctive Ring to off. (See

Turning off

Distinctive Ring

on page 36.)