Brother International MFC-420CN Network Users Manual - English - Page 44

Troubleshooting, Overview, Installation problems - troubleshooting guide

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6 Troubleshooting 6 Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print/Scan server, it is divided into the following sections: 1 Installation Problems 2 Intermittent Problems 3 Protocol-Specific Troubleshooting Installation problems If you cannot print over the network, check the following: 1 Make sure that the machine is powered on, is on-line and ready to print. Verify that the machine and the configuration are correct by printing the Network configuration page. Refer to page 3-11 of this user's guide. If the test fails, check: a If the LCD does not display "LAN Active" after being connected to the network, then the network firmware settings may be corrupted. Please refer to Step 3. b In this event, try to restore the factory default settings of the Print/Scan server from the menu. (See Restoring the Network Settings to Factory Default, page 3-12.) Once you have done that, switch the machine off then on again, then try to print out the Network configuration page. (See Network Configuration List, page 3-11.) TROUBLESHOOTING 6 - 1

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TROUBLESHOOTING 6 - 1
6
6
Troubleshooting
Overview
This chapter describes procedures for troubleshooting problems you
may encounter with a Brother Print/Scan server, it is divided into the
following sections:
1
Installation Problems
2
Intermittent Problems
3
Protocol-Specific Troubleshooting
Installation problems
If you cannot print over the network, check the following:
1
Make sure that the machine is powered on, is on-line and ready
to print.
Verify that the machine and the configuration are correct by
printing the Network configuration page. Refer to page 3-11 of
this user’s guide. If the test fails, check:
a
If the LCD does not display “LAN Active” after being
connected to the network, then the network firmware settings
may be corrupted. Please refer to Step 3.
b
In this event, try to restore the factory default settings of the
Print/Scan server from the menu. (See
Restoring the Network
Settings to Factory Default
, page 3-12.) Once you have done
that, switch the machine off then on again, then try to print out
the Network configuration page. (See
Network Configuration
List
, page 3-11.)