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Brother International MFC-465CN Users Manual - English - Page 139

Error messages - maintenance mode

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Troubleshooting and Routine Maintenance Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers B the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Comm.Error Connection Fail Cover is Open. Data Remaining Disconnected Document Jam DR Mode in Use High Temperature Hub is Unusable. Image Too Long. Image Too Small. Cause Action Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. You tried to poll a fax machine Check the other fax machine's polling that is not in Polled Waiting mode. setup. The scanner cover is not closed Lift the scanner cover and then close it completely. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again. The other person or other Try to send or receive again. person's fax machine stopped the call. The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Using the ADF on page 9. See Document jam on page 128. The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to off. (See Turning off Distinctive Ring on page 46.) The print head is too warm. Allow the machine to cool down. A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface. The proportions of your photo are choose a regularly proportioned image. irregular so effects could not be added. The size of your photo is too small Choose a larger image. to trim. 123

Section	Page
USER’S GUIDE MFC-465CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	9
Table of Contents	10
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
Accessing Brother Support (For Windows®)	21
Control panel overview	22
LCD display screen	24
Basic Operations	24
2 Loading documents and paper	25
Loading documents	25
Using the ADF	25
Recommended environment	25
Document Sizes Supported	25
How to load documents	25
Using the scanner glass	26
Document Sizes Supported	26
How to load documents	26
Scannable area	26
Acceptable paper and other media	27
Recommended media	27
Handling and using media	27
Paper capacity of the output paper tray	28
Choosing the right media	28
Paper type and size for each operation	28
Paper weight, thickness and capacity	29
Loading paper and other media	30
Loading envelopes and post cards	32
About envelopes	32
How to load envelopes and post cards	33
Loading photo paper	33
Removing small printouts from the machine	34
Printable area	35
3 General setup	36
On/Off key	36
Turning the machine off	36
Turning the machine on	36
On/Off setting	36
Mode Timer	37
Paper settings	38
Paper Type	38
Paper Size	38
Volume Settings	39
Ring Volume	39
Setting the Ring Volume from the menu	39
Beeper Volume	39
Speaker Volume	39
Automatic Daylight Savings Time	40
LCD display	40
LCD Contrast	40
Setting the backlight brightness	40
Setting the Dim Timer for the backlight	41
Setting the Off Timer	41
Setting the Wallpaper	41
4 Security features	42
TX Lock	42
Setting and changing the TX Lock password	42
Setting up the password	42
Changing the TX Lock password	42
Turning the TX Lock on/off	43
Turning TX Lock on	43
Turning TX Lock off	43
Section II: Fax	45
5 Sending a fax	46
Entering Fax mode	46
Faxing from the ADF	46
Faxing from the scanner glass	46
Faxing A4 size documents from the scanner glass	47
Color fax transmission	47
Canceling a fax in progress	47
Broadcasting (Black & White only)	48
Canceling a Broadcast in progress	48
Additional sending operations	49
Sending faxes using multiple settings	49
Contrast	49
Changing fax resolution	49
Dual access (Black & White only)	50
Real time transmission	50
Overseas Mode	51
Delayed Faxing (Black & White only)	51
Delayed Batch Transmission (Black & White only)	51
Checking and canceling waiting jobs	51
Setting your changes as the new default	52
Restoring all settings to the factory settings	52
Sending a fax manually	52
Sending a fax at the end of a conversation	52
Out of Memory message	53
6 Receiving a Fax	54
Receive modes	54
Choosing the Receive Mode	54
Using receive modes	55
Fax only	55
Fax/Tel	55
Manual	55
External TAD	55
Receive mode settings	56
Ring Delay	56
F/T Ring Time (Fax/Tel mode only)	56
Easy Receive	57
If Easy Receive is On:	57
If Easy Receive is Off:	57
Additional receiving operations	57
Printing a reduced incoming fax	57
Receiving a fax at the end of a conversation	58
Printing a fax from the memory	58
7 Telephone Services and External devices	59
Voice operations	59
Tone or Pulse (Canada only)	59
Fax/Tel mode when the power key is on	59
Fax/Tel mode when the power key is off	59
Telephone services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company's ‘Distinctive Ring’ do?	61
What does Brother's ‘Distinctive Ring’ do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern	62
Turning off Distinctive Ring	62
Caller ID	63
Setting up your area code (USA only)	63
Viewing the Caller ID List	64
Printing the Caller ID List	64
Connecting an external TAD (telephone answering device)	65
Connections	66
Recording outgoing message (OGM) on an external TAD	66
Special line considerations	66
Roll over telephone lines	66
Two-line telephone system	66
Converting telephone wall outlets	67
Installing machine, external two-line TAD and two-line telephone	67
Multi-line connections (PBX)	68
External and extension telephones	68
Connecting an external or extension telephone	68
Using external and extension telephones	68
If you answer a call and no one is on the line:	69
Using a Non-Brother cordless external telephone	69
Using remote codes	69
Fax Receive code	69
Telephone Answer code	69
Changing the remote codes	69
8 Dialing and storing numbers	70
How to Dial	70
Manual dialing	70
Speed Dialing	70
Search	70
Fax Redial	71
Outgoing Call	71
Caller ID history	71
Storing numbers	72
Storing a pause	72
Storing Speed Dial numbers	72
Storing Speed Dial numbers from Outgoing Calls	73
Storing Speed Dial numbers from the Caller ID history	73
Changing Speed Dial names or numbers	74
Setting up groups for broadcasting	75
Changing Group name	75
Deleting a Group	75
Deleting a number from a Group	76
Dialing Access codes and credit card numbers	76
9 Advanced fax operations (Black & White only)	77
Fax Forwarding	77
Paging	78
Fax Storage	79
PC Fax Receive	79
Changing the destination PC	80
Turning off Advanced Fax Operations	81
Changing Advanced Fax Operations	81
Remote Retrieval	82
Setting a Remote Access Code	82
Using your Remote Access Code	82
Remote Fax commands	83
Retrieving fax messages	84
Changing your Fax Forwarding number	84
10 Printing Reports	85
Fax reports	85
Transmission Verification Report	85
Fax Journal (activity report)	85
Reports	86
How to print a report	86
11 Polling	87
Polling overview	87
Polling receive	87
Setup to receive polling	87
Sequential polling (Black & White only)	87
Polled transmit (Black & White only)	88
Set up for polled transmit	88
Section III: Copy	89
12 Making copies	90
How to copy	90
Entering Copy mode	90
Making a single copy	90
Making multiple copies	90
Stop copying	90
Copy settings	91
Changing copy quality	91
Enlarging or reducing the image copied	91
Making N in 1 copies or a poster (page layout)	92
Sorting copies using the ADF	93
Adjusting Brightness, Contrast and Color	93
Brightness	93
Contrast	93
Color Saturation	94
Paper Options	94
Paper Type	94
Paper Size	95
Setting your changes as the new default	95
Restoring all settings to the factory settings	96
‘Out of Memory’ message	96
Section IV: Walk-up Photo Printing	97
13 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	98
PhotoCapture Center® Operations	98
Printing from a memory card or USB Flash memory drive without a PC	98
Scanning to a memory card or USB Flash memory drive without a PC	98
Using PhotoCapture Center® from your computer	98
Using a memory card or USB Flash memory drive	98
Memory cards or a USB Flash memory drive folder structure	99
Getting started	100
Entering PhotoCapture mode	101
Print Images	101
View Photo(s)	101
Print Index (Thumbnails)	102
Print Photos	102
Photo Effects	103
Auto Correct	103
Enhance Skin-Tone	103
Enhance Scenery	104
Remove Red-Eye	104
Monochrome	105
Sepia	105
Search by Date	106
Print All Photos	106
Slide show	106
Printing a photo during a Slide show	106
Trimming	107
DPOF printing	107
PhotoCapture Center® print settings	108
Print Quality	109
Paper options	109
Paper Type	109
Paper and print size	109
Adjusting Brightness, Contrast and Color	110
Brightness	110
Contrast	110
Color Enhancement (True2Life®)	110
Cropping	111
Borderless printing	111
Setting your changes as the new default	111
Restoring all settings to the factory settings	111
Scan to a memory card or USB Flash memory drive	112
Entering Scan mode	112
How to scan to a memory card or USB Flash memory drive	112
Understanding the Error Messages	113
14 Printing photos from a camera	114
Printing photos directly from a PictBridge camera	114
PictBridge requirements	114
Setting your digital camera	114
Printing Images	115
DPOF printing	115
Printing photos directly from a digital camera (without PictBridge)	116
Printing Images	116
Understanding the Error Messages	117
Section V: Software	119
15 Software and Network features	120
Section VI: Appendixes	121
A Safety and Legal	122
Choosing a location	122
To use the machine safely	123
Important safety instructions	126
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	128
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	129
Industry Canada Compliance Statement (Canada only)	130
LAN connection	130
Legal limitations for copying	131
Trademarks	132
B Troubleshooting and Routine Maintenance	133
Troubleshooting	133
If you are having difficulty with your machine	133
Error messages	139
Error animation	142
Transferring your faxes or Fax Journal report	142
Transferring faxes to another fax machine	143
Transferring faxes to your PC	143
Transferring Fax Journal report to another fax machine	143
Document jam	144
Document is jammed in the top of the ADF unit	144
Document is jammed inside the ADF unit	144
Printer jam or paper jam	144
Dial Tone	146
Telephone line interference	146
Routine maintenance	147
Replacing the ink cartridges	147
Cleaning the outside of the machine	149
Cleaning the scanner	150
Cleaning the machine printer platen	150
Cleaning the paper pick-up roller	151
Cleaning the print head	151
Checking the print quality	152
Checking the print alignment	153
Checking the ink volume	153
Machine Information	154
Checking the serial number	154
Packing and shipping the machine	154
C Menu and Features	157
On-screen programming	157
Menu table	157
Memory storage	157
Mode and menu keys	157
Menu table	158
Entering Text	169
Putting spaces	169
Making corrections	169
Repeating letters	169
Special characters and symbols	169
D Specifications	170
General	170
Print media	171
Fax	172
Copy	173
PhotoCapture Center®	174
PictBridge	175
Scanner	176
Printer	177
Interfaces	178
Computer requirements	179
Consumable items	180
Network (LAN)	181
E Glossary	182
Index	186

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

123

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

Error Message

Cause

Action

Comm.Error

Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine

to another telephone line. If the problem

continues, call the telephone company and

ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not closed

completely.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover until it

clicks.

Data Remaining

Print data is left in the machine's

memory.

Press

Stop/Exit

. The machine will cancel

the job and clear it from the memory. Try to

print again.

Disconnected

The other person or other

person's fax machine stopped the

call.

Try to send or receive again.

Document Jam

The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See

Using the ADF

on page 9.

See

Document jam

on page 128.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change

the Receive Mode from Manual to

another mode.

Set Distinctive Ring to off. (See

Turning off

Distinctive Ring

on page 46.)

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory

drive with Hub has been

connected to the USB direct

interface.

A Hub or USB Flash memory drive with

Hub are not supported. Unplug the device

from the USB direct interface.

Image Too Long.

The proportions of your photo are

irregular so effects could not be

added.

choose a regularly proportioned image.

Image Too Small.

The size of your photo is too small

to trim.

Choose a larger image.