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Brother International MFC-7360N Network Users Manual - English - Page 76

I'm using security software., The Brother machine cannot print or scan over the network. - check connection

UPC - 012502627005

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Troubleshooting The Brother machine cannot print or scan over the network. The Brother machine is not found on the network even after the successful installation. (continued) Question Did your previous printing job fail? Interface Solution wired/  If the failed printing job is still in the print queue of your computer, delete wireless it.  Double-click the printer icon in the following folder and then choose the Cancel All Documents in the Printer menu: (Windows® 2000) Start, Settings and then Printers. (Windows® XP) Start and Printers and Faxes. (Windows Vista®) , Control Panel, Hardware and Sound and then Printers. (Windows® 7) , Control Panel, Devices and Printers and then Printers and Faxes. Are you connecting the Brother machine to the network using wireless capabilities? wireless  Print the WLAN report for confirm the state of the wireless connection. (For how to print, see Printing the WLAN report (For HL-2280DW, 9 DCP-7070DW and MFC-7860DW) on page 37.) If there is an error code on the printed WLAN report, see Troubleshooting in the Quick Setup Guide.  See The Brother machine is not found on the network during the MFL-Pro Suite installation. on page 68. I have checked and tried all of above, however the Brother machine does not print/scan. Is there anything else I can do? wired/ wireless Uninstall the MFL-Pro Suite and reinstall it. I'm using security software. Question Did you choose to accept the security alert dialog during the MFL-Pro Suite installation, applications' start-up process or when using the printing/scanning features? Interface Solution wired/ wireless If you did not choose to accept the security alert dialog, the firewall function of your security software may be rejecting access. Some security software might block access without showing a security alert dialog. To allow access, see the instructions of your security software or ask the manufacturer. 71

Section	Page
NETWORK USER’S GUIDE	1
Table of Contents	3
1 Introduction	6
Network features	6
Other Network features	7
Internet fax (MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download)	7
Security	7
Fax to Server (MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download)	7
Secure Function Lock 2.0 (For MFC-7860DN and MFC-7860DW)	7
2 Changing your machine’s network settings	8
How to change your machine’s network settings (IP address, Subnet mask and Gateway)	8
Using the control panel	8
Using the BRAdmin Light utility	8
Installing BRAdmin Light	8
Setting the IP address, Subnet Mask and Gateway using BRAdmin Light	9
Other Management Utilities	11
Web Based Management (web browser)	11
BRAdmin Professional 3 utility (Windows®)	11
Web BRAdmin (Windows®)	12
BRPrint Auditor (Windows®)	12
3 Configuring your machine for a wireless network (For HL-2280DW, DCP-7070DW and MFC-7860DW)	13
Overview	13
Step by step chart for wireless network configuration	14
For Infrastructure mode	14
For Ad-hoc mode	15
Confirm your network environment	16
Connected to a computer with a WLAN access point/router in the network (Infrastructure mode)	16
Connected to a wireless capable computer without a WLAN access point/router in the network (Ad-hoc mode)	16
Confirm your wireless network setup method	17
Configuration using the machine’s control panel Setup Wizard to configure your machine for a wireless network (Recommended)	17
Configuration using WPS or AOSS™ from the control panel menu to configure your machine for a wireless network (Push Button Configuration) (Infrastructure mode only)	17
Configuration using the Brother installer application on the CD-ROM to configure your machine for a wireless network	18
Configuration using Push Button Configuration	18
Configuration temporarily using a USB or network cable	19
USB method	19
Ethernet cable method	19
Configuration using the PIN Method of Wi-Fi Protected Setup to configure your machine for a wireless network (Infrastructure mode only)	20
Configuring your machine for a wireless network (For Infrastructure mode and Ad-hoc mode)	21
Using the Setup Wizard from the control panel	21
Using WPS or AOSS™ from the control panel menu to configure your machine for a wireless network (Push Button Configuration)	21
Configuring your machine when the SSID is not broadcast	22
Using the Brother installer application on the CD-ROM to configure your machine for a wireless network	25
Using the PIN Method of Wi-Fi Protected Setup	25
4 Wireless configuration using the Brother installer application (For HL-2280DW, DCP-7070DW and MFC-7860DW)	27
Before configuring the wireless settings	27
Configure the wireless settings	27
5 Control panel setup	30
Network menu	30
TCP/IP	30
Boot Method	30
IP Address	31
Subnet Mask	31
Gateway	31
Node Name	31
WINS Config	31
WINS Server	31
DNS Server	32
APIPA	32
IPv6	32
Ethernet (wired network only)	32
Status (For DCP-7065DN, MFC-7360N, MFC-7460DN and MFC-7860DN)/Wired Status (For HL-2280DW, DCP-7070DW and MFC-7860DW)	33
Setup Wizard (wireless network only)	33
WPS or AOSS™ (wireless network only)	33
WPS w/PIN Code (wireless network only)	33
WLAN Status (wireless network only)	33
Status	33
Signal	33
SSID	33
Comm.Mode	33
MAC Address	34
Set to Default (For HL-2280DW, DCP-7070DW and MFC-7860DW)	34
Wired Enable (For HL-2280DW, DCP-7070DW and MFC-7860DW)	34
WLAN Enable (For HL-2280DW, DCP-7070DW and MFC-7860DW)	34
E-mail / IFAX (For MFC-7460DN, MFC-7860DN and MFC-7860DW (if you download IFAX))	34
Mail Address	34
Setup Server	34
Setup Mail RX	35
Setup Mail TX	36
Setup Relay	36
How to set a new default for Scan to E-mail (E-mail server) (MFC-7460DN, MFC-7860DN and MFC-7860DW (if you download IFAX))	37
Scan to FTP (For MFC-7460DN, MFC-7860DN and MFC-7860DW)	37
Fax to Server (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download)	38
Setting Fax to Server to On	38
How to operate Fax to Server	39
Time Zone	40
Windows® Time Zone setting	40
Reset the network settings to the factory default	41
Printing the Network Configuration List	41
Printing the WLAN report (For HL-2280DW, DCP-7070DW and MFC-7860DW)	42
Function table and default factory settings	43
DCP-7065DN, MFC-7360N, MFC-7460DN and MFC-7860DN	43
HL-2280DW, DCP-7070DW and MFC-7860DW	45
MFC-7460DN, MFC-7860DN and MFC-7860DW (if you download IFAX )	49
6 Web Based Management	51
Overview	51
How to configure the machine settings using Web Based Management (web browser)	51
Password information	52
Secure Function Lock 2.0 (For MFC-7860DN and MFC-7860DW)	53
How to configure the Secure Function Lock 2.0 settings using Web Based Management (web browser)	53
Basic configuration	53
Scanning when using Secure Function Lock 2.0	54
Restricting PC print by PC user login name	54
Setting up public mode	55
Other features	55
Changing the Scan to FTP configuration using a web browser (For MFC-7460DN, MFC-7860DN and MFC-7860DW)	56
7 Internet fax (For MFC-7460DN, MFC-7860DN and MFC-7860DW: available as a download)	57
Internet fax Overview	57
Important information on Internet fax	58
How to Internet fax	59
Sending an Internet fax	59
Before sending an Internet fax	59
How to send an Internet fax	59
Receiving E-mail or Internet fax	60
Before receiving an Internet fax	60
How to receive an Internet fax	60
Receiving an Internet fax to your computer	61
Additional Internet Fax options	62
Forwarding received E-mail and fax messages	62
Relay broadcasting	62
Before relaying broadcast	62
Relay broadcast from a machine	63
Sending to multiple phone numbers:	64
Relay broadcast from a computer	64
TX Verification Mail	65
Setup Mail TX	65
Setup Mail RX	65
Error mail	66
Scan to E-mail (E-mail server) overview	67
How to operate Scan to E-mail (E-mail server)	67
Using One Touch or Speed Dial number	68
8 Security features	69
Overview	69
Sending an E-mail securely	69
Configuration using Web Based Management (web browser)	69
Sending an E-mail with user authentication	70
Secure Management using BRAdmin Professional 3 (Windows®)	71
Using BRAdmin Professional securely	71
9 Troubleshooting	72
Overview	72
Identifying your problem	72
Go to the page for your solution from the lists below	72
Appendix A	79
Supported protocols and security features	79

Match case Limit results 1 per page

Troubleshooting

Did your previous printing

job fail?

wired/

wireless



If the failed printing job is still in the print queue of your computer, delete

it.



Double-click the printer icon in the following folder and then choose the

Cancel All Documents

in the

Printer

menu:

(Windows

2000)

Start

Settings

and then

Printers

(Windows

XP)

Start

and

Printers and Faxes

(Windows Vista

)

Control Panel

Hardware and Sound

and then

Printers

(Windows

Control Panel

Devices and Printers

and then

Printers and

Faxes

Are you connecting the

Brother machine to the

network using wireless

capabilities?

wireless



Print the WLAN report for confirm the state of the wireless connection.

(For how to print, see

Printing the WLAN report (For HL-2280DW,

DCP-7070DW and MFC-7860DW)

on page 37.)

If there is an error code on the printed WLAN report, see Troubleshooting

in the

Quick Setup Guide



See

The Brother machine is not found on the network during the

MFL-Pro Suite installation.

on page 68.

I have checked and tried all

of above, however the

Brother machine does not

print/scan. Is there anything

else I can do?

wired/

wireless

Uninstall the MFL-Pro Suite and reinstall it.

I’m using security software.

Question

Interface

Solution

Did you choose to accept

the security alert dialog

during the MFL-Pro Suite

installation, applications’

start-up process or when

using the printing/scanning

features?

wired/

wireless

If you did not choose to accept the security alert dialog, the firewall function

of your security software may be rejecting access. Some security software

might block access without showing a security alert dialog. To allow access,

see the instructions of your security software or ask the manufacturer.

The Brother machine cannot print or scan over the network.

The Brother machine is not found on the network even after the successful installation. (continued)

Question

Interface

Solution