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Brother International MFC 7820N Users Manual - English - Page 101

Scanning Difficulties, Software Difficulties, Repair MFL-Pro Suite, DIFFICULTY, SUGGESTIONS - scan check cable

UPC - 012502612810

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Troubleshooting and routine maintenance DIFFICULTY Scanning Difficulties TWAIN errors appear while scanning. Software Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. Machine does not print from Adobe Illustrator When using ATM fonts, some characters are missing or some characters are printed in their place. 'Unable to write to LPT1' or 'LPT1 already in use' Error Message appears. 'MFC is Busy' Error Message appears. SUGGESTIONS Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) If you are using Windows® 98/98SE/Me, select 'Printer Settings' from the 'Start' menu. Select the properties of the 'Brother MFC-7420 or MFC-7820N'. Click 'Spool Setting' on the 'Details' tab. Select 'RAW' from 'Spool Data Format.' 1.Make sure the MFC is on (plugged into the AC power outlet and the power switch turned on) and that it is connected directly to the computer using the IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2.Make sure the MFC is not displaying an error message on the LCD Display. 3.Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group) 4.Check with your computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel Port Mode - ECP) 11 11 - 14

Section	Page
USER'S GUIDE MFC-7420/MFC-7820N	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Quick Reference Guide	12
Sending Faxes	12
Dialing operations	12
Making copies	13
Table of Contents	14
1 Introduction	20
Using this Guide	20
Choosing a location	21
How to access the complete User’s Guide	22
To view Documentation (For Windows®)	22
How to find Scanning instructions	22
To view Documentation (For Macintosh®)	23
How to find Scanning instructions	23
Control panel overview	24
Load document	26
Using the automatic document feeder (ADF)	26
Using the scanner glass	27
About paper	28
Recommended paper	28
Choosing acceptable paper	28
Paper capacity of the paper trays	29
How to load paper	30
To load paper or other media in the paper tray	30
To load paper or other media in the manual feed slot	31
About fax machines	32
Custom features	32
Do you have Voice Mail on the phone line?	32
Why should there be problems?	32
How can you avoid possible problems?	32
Fax tones and handshake	33
ECM (Error Correction Mode)	33
2 Getting started	34
Initial setup	34
Setting the Date and Time	34
Setting Tone and Pulse dialing mode (For Canada only)	34
Setting the Station ID	35
General Setup	36
Setting the Mode Timer	36
Setting the Paper Type	36
Setting the Paper Size	37
Setting the Ring Volume	37
Setting the Beeper Volume	38
Setting the Speaker Volume	38
Turning on Automatic Daylight Savings Time	38
Toner Save	38
Sleep Time	39
Setting the LCD Contrast	39
Security	40
TX Lock (MFC-7420 only)	40
Setting up the password	40
Changing the TX Lock password	40
Turning TX Lock on	41
Turning TX Lock off	41
Memory Security (MFC-7820N only)	41
Setting up the password	42
Changing the Memory Security password	42
Turning Memory Security on	42
Turning Memory Security off	42
Setting Lock	43
Setting up the password	43
Changing the Setting Lock password	44
Turning Setting Lock on	44
Turning Setting Lock off	44
3 Setup Send	45
How to enter Fax mode	45
How to dial	45
Manual dialing	45
One-Touch Dialing	45
Speed-Dialing	45
Search	46
Fax Redial	46
How to Fax	47
Faxing from the ADF	47
Faxing from the scanner glass	47
Automatic transmission	47
Manual transmission	48
Sending a fax at the end of a conversation	48
Out of Memory message	48
Basic sending operations	49
Sending faxes using multiple settings	49
Contrast	49
Fax Resolution	50
Dual Access	50
Real Time Transmission	51
Broadcasting	51
Checking job status	52
Canceling a fax in progress	52
Canceling a scheduled job	53
Advanced sending operations	53
Composing the electronic Cover Page	53
Composing your own comments	54
Cover page for the next fax only	54
Send a cover page for all faxes	54
Using a printed cover page	55
Overseas Mode	55
Delayed Fax	55
Delayed Batch Transmission	56
Setting up Polled Transmit	56
4 Setup Receive	57
Basic receiving operations	57
Choosing the Receive Mode	57
To select or change your Receive Mode	58
Setting the Ring Delay	58
Setting the F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	59
Printing a reduced incoming fax (Auto Reduction)	60
Receiving a fax at the end of a conversation	60
Printing a fax from the memory	60
Setting the Print Density	61
Polling	61
Setting up Polling Receive	61
Setting up Sequential Polling Receive	61
5 Quick-Dial numbers and dialing options	62
Storing numbers for easy dialing	62
Storing One-Touch numbers	62
Storing Speed-Dial numbers	63
Changing One-Touch / Speed-Dial numbers	63
Setting up Groups for Broadcasting	64
Dialing options	65
Access codes and credit card numbers	65
Pause	65
Tone or Pulse (For Canada only)	65
6 Remote Fax Options	66
Setting up Fax Forwarding	66
Programming your pager number	66
Setting Fax Storage	67
Setting PC Fax Receive	67
Turning off Remote Fax Options	68
Changing Remote Fax Options	68
Setting your Remote Access Code	69
Remote Retrieval	69
Using your Remote Access Code	69
Remote commands	70
Retrieving fax messages	71
Changing your Fax Forwarding number	71
7 Printing reports	72
Fax settings and activity	72
Customizing the Transmission Verification Report	72
Setting the Journal Period	73
Printing reports	73
How to print a report	73
8 Making copies	74
Using the MFC as a copier	74
Enter Copy mode	74
Making a single copy	74
Making multiple copies	75
Stop copying	75
Using the temporary Copy keys	75
Changing the temporary copy settings	76
Enlarging or reducing the image copied	76
Using the Options key	77
Quality	78
Sorting copies using the ADF	78
Making N in 1 copies (Page Layout)	79
Making a poster (Page Layout)	80
Changing the default copy settings	81
Quality	81
Adjusting contrast	81
Out of Memory message	81
9 Software and Network Features	82
10 Important information	83
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	83
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	84
Important	84
Important - about the interface cable	84
Industry Canada Compliance Statement (Canada only)	85
Disconnect device	85
LAN connection (MFC-7820N only)	85
Laser safety	85
FDA regulations	85
Important safety instructions	86
Trademarks	87
11 Troubleshooting and routine maintenance	88
Troubleshooting	88
Error messages	88
Checking if the MFC has faxes in its memory	92
Forwarding faxes to another fax machine	92
Transferring faxes to your PC	92
Document jams	93
Document is jammed in the top of the ADF unit	93
Document is jammed under the document cover	93
Document is jammed at the output tray	93
Paper jams	94
Paper is jammed inside the MFC	94
Paper is jammed at back of the MFC	95
Paper is jammed inside the drum unit and toner cartridge assembly	97
If you are having difficulty with your MFC	98
Improving the print quality	103
Cleaning the drum unit	104
Compatibility	107
Packing and shipping the MFC	107
Routine maintenance	108
Cleaning the outside of the MFC	108
Clean the outside of the MFC as follows:	108
Cleaning the scanner glass	109
Cleaning the laser scanner window	110
Cleaning the corona wire	111
Replacing the toner cartridge (TN-350)	112
How to replace the toner cartridge	112
Replacing the drum unit (DR-350)	115
Machine Information	117
Checking the Serial Numbers	117
Checking the Page Counters	117
Checking the Drum Life	117
Appendix A	118
Setting up telephone services	118
Distinctive Ring	118
What does your telephone company’s ‘Distinctive Ring’ do?	118
What does Brother’s ‘Distinctive Ring’ do?	118
Do you have Voice Mail?	118
Before you choose the ring pattern to register	119
Registering the Distinctive Ring pattern	119
Turning off the Distinctive Ring	119
Caller ID	120
Viewing Caller ID List	120
Printing Caller ID List	120
Advanced receiving operations	121
Operation from extension telephones	121
For Fax/Tel mode only	121
Using a cordless external handset	121
Changing the remote codes	121
Connecting an external device to your MFC	122
Connecting an external telephone	122
Connecting an external telephone answering device (TAD)	122
Sequence	122
Connections	123
Recording outgoing message (OGM) on an external TAD	123
Special line considerations	124
Roll over phone lines	124
Two-line phone system	124
Converting telephone wall outlets	124
Installing MFC, external two-line TAD and two-line telephone	124
Multi-line connections (PBX)	125
If you are installing the MFC to work with a PBX	125
Custom features on your phone line	125
Appendix B	126
On-screen programming	126
Menu table	126
Memory storage	126
Navigation keys	127
Entering Text	134
Inserting spaces	134
Making corrections	134
Repeating letters	134
Special characters and symbols	134
Glossary	135
Specifications	139
Product description	139
General	139
Print media	140
Copy	141
Fax	142
Scanner	143
Printer	143
Interfaces	144
Computer requirements	145
Consumable items	146
Network (LAN) (MFC-7820N only)	147
Optional External Wireless Print/Scan Server (NC-2200w)	147
Optional External Print Server (NC-2100p)	148
Index	149
Remote Retrieval Access card	153

Match case Limit results 1 per page

Troubleshooting and routine maintenance

11 - 14

Scanning Difficulties

TWAIN errors appear while

scanning.

Make sure the Brother TWAIN driver is selected as the primary source. In

PaperPort

, click Scan in the File menu and select the Brother TWAIN driver.

Software Difficulties

Cannot install software or print.

Run the

Repair MFL-Pro Suite

program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Machine does not print from Adobe

Illustrator

Try to reduce the print resolution. (See

Advanced tab

in the Software User’s Guide

on the CD-ROM.)

When using ATM fonts, some

characters are missing or some

characters are printed in their

place.

If you are using Windows

98/98SE/Me, select ‘Printer Settings’ from the ‘Start’

menu. Select the properties of the ‘Brother MFC-7420 or MFC-7820N’. Click

‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’

‘Unable to write to LPT1’ or ‘LPT1

already in use’ Error Message

appears.

1.Make sure the MFC is on (plugged into the AC power outlet and the power switch

turned on) and that it is connected directly to the computer using the IEEE-1284

bi-directional parallel cable. The cable must not go through another peripheral

device (such as a Zip Drive, External CD-ROM Drive, or Switch box).

2.Make sure the MFC is not displaying an error message on the LCD Display.

3.Make sure no other device drivers, which also communicate through the parallel

port, are running automatically when you boot up the computer (such as, drivers

for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (

Load=,

Run=command lines in the win.ini file or the Setup Group

)

4.Check with your computer manufacturer to confirm that the computer’s parallel

port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel

Port Mode – ECP)

‘MFC is Busy’ Error Message

appears.

DIFFICULTY

SUGGESTIONS