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Brother International MFC 7820N Users Manual - English - Page 90

No Cartridge, No Paper Fed, No Response/Busy, Not Registered, Out of Memory, Paper Jam Inside - toner cartridge

UPC - 012502612810

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Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE No Cartridge The toner cartridge is not installed properly. No Paper Fed The MFC is out of paper or paper is not properly loaded in the paper tray. No Response/Busy The number you dialed does not answer or is busy. Not Registered You tried to access a One-Touch or Speed Dial number that is not programmed. Out of Memory The MFC's memory is full. ACTION Reinstall the toner cartridge. Refill the paper in the paper tray and then press Start. -OR- Remove the paper and load it again and then press Start. Verify the number and try again. Set up the One-Touch or Speed Dial number. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) (Fax sending or copy operation in progress) Press Start to send or copy the scanned pages. -OR- Press Stop/Exit and wait until the other operations in progress have finished and then try again. -OR- Clear the faxes from the memory. (See Out of Memory message on page 8-8.) Paper Jam Inside The paper is jammed inside the MFC. Paper Jam Rear The paper is jammed in the back of the MFC. Paper Jam Tray The paper is jammed in the paper tray of MFC. Scanner Locked The scanner needs to be reset. (Printing operation in process) Reduce print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) -OR- Clear the faxes from the memory. (See Out of Memory message on page 8-8.) (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (See Paper jams on page 11-7.) (For MFC-7420) When you turn off the MFC's power switch its memory will be cleared. To check whether the MFC has faxes in its memory see Checking if the MFC has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below. (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.) Turn off the MFC's power switch and then on again. If the error message continues, leave the MFC for several minutes and try it again. (For MFC-7820N) Turn off the MFC's power switch and then turn it on again. If the error message continues leave the MFC for several minutes and then try it again. (The MFC can be turned off for up to 4 days without losing faxes stored in the memory.) 11 - 3

Section	Page
USER'S GUIDE MFC-7420/MFC-7820N	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Quick Reference Guide	12
Sending Faxes	12
Dialing operations	12
Making copies	13
Table of Contents	14
1 Introduction	20
Using this Guide	20
Choosing a location	21
How to access the complete User’s Guide	22
To view Documentation (For Windows®)	22
How to find Scanning instructions	22
To view Documentation (For Macintosh®)	23
How to find Scanning instructions	23
Control panel overview	24
Load document	26
Using the automatic document feeder (ADF)	26
Using the scanner glass	27
About paper	28
Recommended paper	28
Choosing acceptable paper	28
Paper capacity of the paper trays	29
How to load paper	30
To load paper or other media in the paper tray	30
To load paper or other media in the manual feed slot	31
About fax machines	32
Custom features	32
Do you have Voice Mail on the phone line?	32
Why should there be problems?	32
How can you avoid possible problems?	32
Fax tones and handshake	33
ECM (Error Correction Mode)	33
2 Getting started	34
Initial setup	34
Setting the Date and Time	34
Setting Tone and Pulse dialing mode (For Canada only)	34
Setting the Station ID	35
General Setup	36
Setting the Mode Timer	36
Setting the Paper Type	36
Setting the Paper Size	37
Setting the Ring Volume	37
Setting the Beeper Volume	38
Setting the Speaker Volume	38
Turning on Automatic Daylight Savings Time	38
Toner Save	38
Sleep Time	39
Setting the LCD Contrast	39
Security	40
TX Lock (MFC-7420 only)	40
Setting up the password	40
Changing the TX Lock password	40
Turning TX Lock on	41
Turning TX Lock off	41
Memory Security (MFC-7820N only)	41
Setting up the password	42
Changing the Memory Security password	42
Turning Memory Security on	42
Turning Memory Security off	42
Setting Lock	43
Setting up the password	43
Changing the Setting Lock password	44
Turning Setting Lock on	44
Turning Setting Lock off	44
3 Setup Send	45
How to enter Fax mode	45
How to dial	45
Manual dialing	45
One-Touch Dialing	45
Speed-Dialing	45
Search	46
Fax Redial	46
How to Fax	47
Faxing from the ADF	47
Faxing from the scanner glass	47
Automatic transmission	47
Manual transmission	48
Sending a fax at the end of a conversation	48
Out of Memory message	48
Basic sending operations	49
Sending faxes using multiple settings	49
Contrast	49
Fax Resolution	50
Dual Access	50
Real Time Transmission	51
Broadcasting	51
Checking job status	52
Canceling a fax in progress	52
Canceling a scheduled job	53
Advanced sending operations	53
Composing the electronic Cover Page	53
Composing your own comments	54
Cover page for the next fax only	54
Send a cover page for all faxes	54
Using a printed cover page	55
Overseas Mode	55
Delayed Fax	55
Delayed Batch Transmission	56
Setting up Polled Transmit	56
4 Setup Receive	57
Basic receiving operations	57
Choosing the Receive Mode	57
To select or change your Receive Mode	58
Setting the Ring Delay	58
Setting the F/T Ring Time (Fax/Tel mode only)	59
Easy Receive	59
Printing a reduced incoming fax (Auto Reduction)	60
Receiving a fax at the end of a conversation	60
Printing a fax from the memory	60
Setting the Print Density	61
Polling	61
Setting up Polling Receive	61
Setting up Sequential Polling Receive	61
5 Quick-Dial numbers and dialing options	62
Storing numbers for easy dialing	62
Storing One-Touch numbers	62
Storing Speed-Dial numbers	63
Changing One-Touch / Speed-Dial numbers	63
Setting up Groups for Broadcasting	64
Dialing options	65
Access codes and credit card numbers	65
Pause	65
Tone or Pulse (For Canada only)	65
6 Remote Fax Options	66
Setting up Fax Forwarding	66
Programming your pager number	66
Setting Fax Storage	67
Setting PC Fax Receive	67
Turning off Remote Fax Options	68
Changing Remote Fax Options	68
Setting your Remote Access Code	69
Remote Retrieval	69
Using your Remote Access Code	69
Remote commands	70
Retrieving fax messages	71
Changing your Fax Forwarding number	71
7 Printing reports	72
Fax settings and activity	72
Customizing the Transmission Verification Report	72
Setting the Journal Period	73
Printing reports	73
How to print a report	73
8 Making copies	74
Using the MFC as a copier	74
Enter Copy mode	74
Making a single copy	74
Making multiple copies	75
Stop copying	75
Using the temporary Copy keys	75
Changing the temporary copy settings	76
Enlarging or reducing the image copied	76
Using the Options key	77
Quality	78
Sorting copies using the ADF	78
Making N in 1 copies (Page Layout)	79
Making a poster (Page Layout)	80
Changing the default copy settings	81
Quality	81
Adjusting contrast	81
Out of Memory message	81
9 Software and Network Features	82
10 Important information	83
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	83
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	84
Important	84
Important - about the interface cable	84
Industry Canada Compliance Statement (Canada only)	85
Disconnect device	85
LAN connection (MFC-7820N only)	85
Laser safety	85
FDA regulations	85
Important safety instructions	86
Trademarks	87
11 Troubleshooting and routine maintenance	88
Troubleshooting	88
Error messages	88
Checking if the MFC has faxes in its memory	92
Forwarding faxes to another fax machine	92
Transferring faxes to your PC	92
Document jams	93
Document is jammed in the top of the ADF unit	93
Document is jammed under the document cover	93
Document is jammed at the output tray	93
Paper jams	94
Paper is jammed inside the MFC	94
Paper is jammed at back of the MFC	95
Paper is jammed inside the drum unit and toner cartridge assembly	97
If you are having difficulty with your MFC	98
Improving the print quality	103
Cleaning the drum unit	104
Compatibility	107
Packing and shipping the MFC	107
Routine maintenance	108
Cleaning the outside of the MFC	108
Clean the outside of the MFC as follows:	108
Cleaning the scanner glass	109
Cleaning the laser scanner window	110
Cleaning the corona wire	111
Replacing the toner cartridge (TN-350)	112
How to replace the toner cartridge	112
Replacing the drum unit (DR-350)	115
Machine Information	117
Checking the Serial Numbers	117
Checking the Page Counters	117
Checking the Drum Life	117
Appendix A	118
Setting up telephone services	118
Distinctive Ring	118
What does your telephone company’s ‘Distinctive Ring’ do?	118
What does Brother’s ‘Distinctive Ring’ do?	118
Do you have Voice Mail?	118
Before you choose the ring pattern to register	119
Registering the Distinctive Ring pattern	119
Turning off the Distinctive Ring	119
Caller ID	120
Viewing Caller ID List	120
Printing Caller ID List	120
Advanced receiving operations	121
Operation from extension telephones	121
For Fax/Tel mode only	121
Using a cordless external handset	121
Changing the remote codes	121
Connecting an external device to your MFC	122
Connecting an external telephone	122
Connecting an external telephone answering device (TAD)	122
Sequence	122
Connections	123
Recording outgoing message (OGM) on an external TAD	123
Special line considerations	124
Roll over phone lines	124
Two-line phone system	124
Converting telephone wall outlets	124
Installing MFC, external two-line TAD and two-line telephone	124
Multi-line connections (PBX)	125
If you are installing the MFC to work with a PBX	125
Custom features on your phone line	125
Appendix B	126
On-screen programming	126
Menu table	126
Memory storage	126
Navigation keys	127
Entering Text	134
Inserting spaces	134
Making corrections	134
Repeating letters	134
Special characters and symbols	134
Glossary	135
Specifications	139
Product description	139
General	139
Print media	140
Copy	141
Fax	142
Scanner	143
Printer	143
Interfaces	144
Computer requirements	145
Consumable items	146
Network (LAN) (MFC-7820N only)	147
Optional External Wireless Print/Scan Server (NC-2200w)	147
Optional External Print Server (NC-2100p)	148
Index	149
Remote Retrieval Access card	153

Match case Limit results 1 per page

Chapter 11

11 - 3

No Cartridge

The toner cartridge is not installed

properly.

Reinstall the toner cartridge.

No Paper Fed

The MFC is out of paper or paper is not

properly loaded in the paper tray.

Refill the paper in the paper tray and then press

Start

—

Remove the paper and load it again and then press

Start

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

Not Registered

You tried to access a One-Touch or

Speed Dial number that is not

programmed.

Set up the One-Touch or Speed Dial number.

(See

Storing One-Touch numbers

on page 5-1 and

Storing Speed-Dial numbers

on page 5-2.)

Out of Memory

The MFC’s memory is full.

(Fax sending or copy operation in progress)

Press

Start

to send or copy the scanned pages.

—

Press

Stop/Exit

and wait until the other operations in

progress have finished and then try again.

—

Clear the faxes from the memory. (See

Out of Memory

message

on page 8-8.)

(Printing operation in process)

Reduce print resolution. (See

Advanced tab

in the

Software User’s Guide on the CD-ROM.)

—

Clear the faxes from the memory. (See

Out of Memory

message

on page 8-8.)

Paper Jam Inside

The paper is jammed inside the MFC.

(See

Paper jams

on page 11-7.)

Paper Jam Rear

The paper is jammed in the back of the

MFC.

(See

Paper jams

on page 11-7.)

Paper Jam Tray

The paper is jammed in the paper tray

of MFC.

(See

Paper jams

on page 11-7.)

Scanner Locked

The scanner needs to be reset.

(For MFC-7420)

When you turn off the MFC's power switch its memory

will be cleared. To check whether the MFC has faxes

in its memory see

Checking if the MFC has faxes in its

memory

on page 11-5. If there are faxes you need to

save them before following the suggestions below.

(See

Transferring faxes to your PC

on page 11-5 or

Forwarding faxes to another fax machine

on page

11-5.)

Turn off the MFC's power switch and then on again. If

the error message continues, leave the MFC for

several minutes and try it again.

(For MFC-7820N)

Turn off the MFC's power switch and then turn it on

again. If the error message continues leave the MFC

for several minutes and then try it again. (The MFC can

be turned off for up to 4 days without losing faxes

stored in the memory.)

ERROR MESSAGES

ERROR MESSAGE

CAUSE

ACTION