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Brother International MFC 8670DN Users Manual - English - Page 119

Scanning Difficulties, Software Difficulties, Printing Difficulties Continued, Repair MFL-Pro Suite - driver windows 7

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Troubleshooting and routine maintenance Printing Difficulties (Continued) Difficulties The machine prints the first couple of pages correctly, then some pages have text missing. The machine cannot print full pages of a document. Out of Memory message appears. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. The machine does not print on both sides of the paper even though the printer driver setting is Duplex. (MFC-8670DN, MFC-8860DN and MFC-8870DW only) The machine is not printing or has stopped printing and the machine's status LED is yellow. Suggestions „ Check the settings in your application to make sure that it is set up to work with your machine. „ Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) „ Reduce the printing resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) „ Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application. „ Add more memory. See Installing extra memory on page 101. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. Check the paper size setting in the printer driver. You need to select A4, Letter, Legal or Folio. Press Job Cancel. As the machine cancels the Job and clears it from the memory it may produce an incomplete printout. Scanning Difficulties Difficulties TWAIN errors appear while scanning. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort®, click File, Scan and choose the Brother TWAIN driver. Software Difficulties Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe Illustrator. When using ATM fonts, some characters are missing or wrong characters are printed in their place. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) If you are using Windows® 98/98SE/Me, click Start, Settings, and then Printers. Right-click Brother MFC-XXXX (where XXXX is your model name) and click Properties. Click Spool Setting on the Details tab. Choose RAW from Spool Data Format. 105

Section	Page
USER’S GUIDE MFC-8460N/MFC-8660DN/MFC-8670DN/MFC-8860DN/MFC-8870DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
Table of Contents	9
Section I: General	15
1 General information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the complete User’s Guide	16
Viewing documentation	16
Viewing documentation (Windows®)	16
How to find Scanning instructions	17
Software User's Guide:	17
PaperPort® User's Guide:	17
How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)	17
Viewing Documentation (Macintosh®)	18
How to find Scanning instructions	18
Software User's Guide:	18
Presto!® PageManager® User's Guide:	18
How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)	18
Accessing Brother Support (For Windows®)	19
Control panel overview	20
Status LED indications	23
2 Loading documents and paper	25
Loading documents	25
Using the ADF	25
Using the scanner glass	26
Acceptable paper and other media	26
Recommended media	26
Handling and using media	27
Paper capacity of the paper tray	28
Loading paper and other media	29
Loading paper	29
Loading envelopes and other media	30
Loading Envelopes	30
Printable Area	31
Printable Area for copies	31
Printable Area when printing from a computer	31
3 General setup	32
Mode timer	32
Paper settings	32
Paper Type	32
Paper Size	33
Tray use in Copy mode	33
Tray use in Fax mode	34
Tray use in Print mode	34
Volume Settings	35
Ring volume	35
Beeper volume	35
Speaker volume	35
Automatic daylight savings time	36
Ecology features	36
Toner save	36
Sleep time	37
Turning off the scanner lamp	37
LCD Contrast	37
4 Security features	38
Security	38
Setting Lock	38
Setting up the password	38
Changing your password	38
Turning Setting Lock on/off	39
Turning Setting Lock on	39
Turning Setting Lock off	39
Secure Function Lock	39
Setting the password for the administrator	40
Setting up the Public user	40
Setting up restricted users	41
Turning Secure Function Lock on/off	41
Turning Secure Function Lock on	41
Turning Secure Function Lock off	41
Switching Users	42
Section II: Fax	43
5 Sending a fax	44
Entering fax mode	44
Sending a single-sided fax from the ADF	44
Sending a 2-sided fax from the ADF (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	44
Sending a fax from the scanner glass	45
Faxing legal size documents from the scanner glass	45
Canceling a fax in progress	45
Broadcasting	46
Canceling a Broadcast in progress	46
Additional sending operations	47
Sending faxes using multiple settings	47
Electronic cover page	47
Composing your own comments	47
Send a cover page for the next fax	48
Send a cover page for all faxes	48
Using a printed cover page	48
Contrast	49
Changing fax resolution	49
To change the fax resolution for the next fax	49
To change the default fax resolution	49
Dual access	50
Real time transmission	50
Sending in real time for all faxes	50
Sending in real time for the next fax only	50
Overseas mode	51
Delayed faxing	51
Delayed batch transmission	52
Checking and canceling waiting jobs	52
Sending a fax manually	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Out of Memory message	53
6 Receiving a fax	54
Choose the correct Receive Mode	54
Using Receive Modes	55
Fax Only	55
Fax/Tel	55
Manual	55
External TAD	55
Receive Mode settings	56
Ring Delay	56
F/T Ring Time	56
Easy Receive	56
Setting the Print Density	57
Additional receiving operations	58
Printing a reduced incoming fax	58
Duplex (2-sided) printing for Fax mode (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	58
Setting the Fax Receive Stamp	59
If Memory Receive is Off:	59
Receiving a fax at the end of a conversation	59
Printing a fax from the memory	59
7 Phone services and external devices	60
Phone line services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company’s ‘Distinctive Ring’ do?	61
What does Brother’s ‘Distinctive Ring’ do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern Very important!	62
Turning off Distinctive Ring	62
Caller ID	62
Viewing Caller ID List	63
Printing Caller ID List	63
Connecting an external TAD (telephone answering device)	63
Connections	64
Recording an outgoing message	64
Special line considerations	64
Roll over phone lines	64
Two-line phone system	65
Converting telephone wall outlets	65
Installing machine, external two-line TAD and two-line telephone	65
Multi-line connections (PBX)	66
External and extension phones	66
Operation from extension telephones	66
If you answer a call and no one is on the line:	66
For Fax/Tel mode only	67
Connecting an external phone	67
Using a cordless external handset	67
Using remote codes	67
Fax Receive Code	67
Telephone Answer Code	67
Changing the remote codes	68
8 Dialing and storing numbers	69
How to Dial	69
Manual dialing	69
One-Touch dialing	69
Speed-Dialing	69
Search	70
LDAP Search (MFC-8860DN and MFC-8870DW only)	70
Fax redial	70
Storing numbers	71
Storing a pause	71
Storing One-Touch dial numbers	71
MFC-8460N, MFC-8660DN and MFC-8670DN:	71
MFC-8860DN and MFC-8870DW:	72
Storing Speed-Dial numbers	73
MFC-8460N, MFC-8660DN and MFC-8670DN:	73
MFC-8860DN and MFC-8870DW:	73
Changing One-Touch and Speed-Dial numbers	74
Setting up Groups for broadcasting	75
Dialing access codes and credit card numbers	76
Pause	76
Tone or Pulse (For Canada only)	76
9 Remote fax options	77
Fax Forwarding	77
Paging	78
Fax Storage	78
PC Fax Receive	79
Changing Remote Fax Options	80
Turning off Remote Fax Options	80
Remote Retrieval	81
Setting a remote access code	81
Using your Remote Access Code	81
Retrieving fax messages	82
Changing the Fax Forwarding number	82
Remote fax commands	83
10 Printing reports	84
Fax reports	84
Transmission verification report	84
Fax journal	84
Reports	85
How to print a report	85
11 Polling	86
Polling receive	86
Sequential polling	86
Polled transmit	87
Setup for polled transmit	87
Section III: Copy	89
12 Making copies	90
How to copy	90
Entering copy mode	90
Making a single copy	90
Making multiple copies	90
Stop copying	90
Copy options	91
Changing copy quality	91
Changing text copy resolution	92
Enlarging or reducing the image copied	92
Making N in 1 copies or a poster (page layout)	93
Important	93
If you are copying from the ADF:	93
If you are copying from the scanner glass:	94
Duplex (2-sided) copying (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	95
Duplex Copy	95
Advanced Duplex Copy	96
Sorting copies using the ADF	97
Adjusting contrast	97
Contrast	97
Tray Select	98
Out of Memory message	98
Section IV: Software	99
13 Software and Network features	100
Section V: Appendixes	101
A Safety and Legal	102
Choosing a location	102
To use the machine safely	103
Important Information	106
Standard telephone and FCC Notices	106
Important	108
Important-about the interface cable	108
Industry Canada Compliance Statement (Canada only)	109
Disconnect device	109
LAN connection	109
Laser safety	109
FDA regulations	110
Important safety instructions	111
Trademarks	112
B Options	113
Options	113
Optional Paper Tray (LT-5300)	114
Memory Board	114
DIMM types	114
Installing extra memory	115
C Troubleshooting and routine maintenance	116
Troubleshooting	116
If you are having difficulty with your machine	116
Improving the print quality	124
Setting Dial Tone Detection	129
Phone line interference	129
Error messages	130
Checking if the machine has faxes in its memory	134
Sending faxes to another fax machine	134
Sending faxes to your PC	134
Document jams	135
Document is jammed in the top of the ADF unit	135
Document is jammed under the document cover	135
Document is jammed at the output tray	136
Document is jammed in the duplex slot (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	136
Paper jams	136
Paper is jammed inside the machine	136
Paper is jammed at the back of the machine	138
Paper is jammed in the duplex tray (MFC-8660DN, MFC-8670DN, MFC-8860DN and MFC-8870DW only)	139
Paper is jammed inside the drum unit and toner cartridge assembly	139
Routine maintenance	140
Cleaning the outside of the machine	140
Clean the outside of the machine as follows:	141
Cleaning the scanner glass	142
Cleaning the laser scanner window	142
Cleaning the corona wire	144
Cleaning the drum unit	145
Replacing the toner cartridge (TN-550/TN-580)	146
Replacing the toner cartridge	146
Replacing the drum unit (DR-520)	149
Replacing periodic maintenance parts	151
Packing and shipping the machine	151
Machine Information	152
Checking the serial number	152
Checking the page counters	152
Checking the remaining life of parts	153
D Menu and Features	154
On-screen programming	154
Menu table	154
Memory storage	154
Menu keys	154
Menu Table	156
Entering Text	171
E Specifications	173
General	173
Print media	174
Fax	175
Copy	176
Scan	177
Print	178
Interfaces	178
Computer requirements	179
Consumable items	180
Ethernet wired network	181
Ethernet wireless network (MFC-8870DW only) E	182
Authentication and encryption for wireless users only	183
Authentication method	183
Encryption methods	183
Network key	184
Wi-Fi Alliance certification	184
F Glossary	185
Index	189

Match case Limit results 1 per page

Troubleshooting and routine maintenance

105

The machine prints the first couple

of pages correctly, then some

pages have text missing.

Check the settings in your application to make sure that it is set up to work with

your machine.

Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly.

(See

the Quick Setup Guide

The machine cannot print full

pages of a document.

Out of Memory

message

appears.

Reduce the printing resolution. (See

Advanced tab in the Software User’s

Guide on the CD-ROM

Reduce the complexity of your document and try again. Reduce the graphic

quality or the number of font sizes within your application.

Add more memory. See

Installing extra memory

on page 101.

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this.

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

(MFC-8670DN, MFC-8860DN and

MFC-8870DW only)

Check the paper size setting in the printer driver. You need to select A4, Letter,

Legal or Folio.

The machine is not printing or has

stopped printing and the machine’s

status LED is yellow.

Press

Job Cancel

As the machine cancels the Job and clears it from the memory it may produce an

incomplete printout.

Scanning Difficulties

Difficulties

Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort

, click

File

Scan

and choose the

Brother TWAIN driver

Software Difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the

Repair MFL-Pro Suite

program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe Illustrator.

Try to reduce the print resolution. (See

Advanced tab in the Software User’s Guide

on the CD-ROM

When using ATM fonts, some

characters are missing or wrong

characters are printed in their

place.

If you are using Windows

98/98SE/Me, click

Start

Settings

, and then

Printers

Right-click

Brother

MFC-XXXX (where XXXX is your model name) and click

Properties

. Click

Spool Setting

on the

Details

tab. Choose

RAW

from

Spool

Data Format

Printing Difficulties (Continued)

Difficulties

Suggestions