Brother International MFC-8820D Users Manual - English - Page 353
Troubleshooting and routine maintenance, Troubleshooting, Error messages - check paper mp
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22 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only). In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is near the end of its life. The drum counter was not reset. Check Original The originals were not inserted or fed properly, or original scanned from ADF was longer than about 36 inches (90cm). Check Paper The MFC is out of paper or paper is not Check Paper #1 properly loaded in the paper tray. Check Paper #2 Check Paper MP Paper in the MP tray runs out. Check Paper Size When you see this error, the paper in the paper tray does not match the paper size you set in Menu, 1, 3. ACTION Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. 1. Open the front cover, and then press Clear/Back. 2. Press 1 to reset. See Original jams on page 22-4. Refill the paper in the paper tray or MP tray. -OR- Remove the paper and load it again. Reload paper. (See To load paper or other media in the multi-purpose tray (MP tray) (For MFC-8820D and MFC-8820DN) on page 2-8.) Load the appropriate size paper or change the default setting. (See Setting the Mode Timer on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1