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Brother International MFC-9010CN Users Manual - English - Page 61

C Troubleshooting and routine maintenance, Troubleshooting - mfc black drum

UPC - 012502622383

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C Troubleshooting and routine maintenance C Troubleshooting C IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you are having difficulty with your machine C If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Copy difficulties Difficulties Vertical black line appears in copies. Copies are blank. C Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 73 and Cleaning the corona wires on page 75.) Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) on page 20 or Using the scanner glass on page 21.) Printing difficulties Difficulties No printout. Suggestions „ Check that the machine is plugged in and the power switch is turned on. „ Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum units on page 93.) „ Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) „ Check that the correct printer driver has been installed and chosen. „ Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 61.) „ Check that the machine is online: (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-9010CN Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-9010CN Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click Brother MFC-9010CN Printer. Make sure that Use Printer Offline is unchecked. 49

Section	Page
USER’S GUIDE MFC-9010CN	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Digital Color One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	13
1 General information	14
Using the documentation	14
Symbols and conventions used in the documentation	14
Accessing the Software User’s Guide and Network User’s Guide	15
Viewing documentation	15
Viewing documentation (Windows®)	15
How to find scanning instructions	16
Software User’s Guide:	16
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	16
How to find Network setup instructions	16
Viewing documentation (Macintosh)	16
How to find scanning instructions	17
Software User’s Guide:	17
Presto! PageManager User’s Guide:	17
How to find Network setup instructions	17
Accessing Brother support (Windows®)	17
Control panel overview	18
Data LED indications	20
2 Loading paper and documents	21
Loading paper and print media	21
Loading paper in the standard paper tray	21
Printing on plain paper, thin paper or recycled paper from the paper tray	21
Loading paper in the manual feed slot	23
Printing on plain paper, recycled paper or bond paper from the manual feed slot	23
Printing on thick paper, labels, envelopes or small paper	24
Unprintable area	26
Unprintable area for copies	26
Unprintable area when printing from a computer	26
Acceptable paper and other print media	27
Recommended paper and print media	27
Type and size of paper	27
Standard paper tray	27
Manual feed slot	27
The name for the paper trays in the printer driver in this Guide are as follows:	27
Paper capacity of the paper trays	28
Recommended paper specifications	28
Handling and using special paper	29
Types of paper to avoid	29
Envelopes	30
Types of envelopes to avoid	30
Labels	31
Types of labels to avoid	31
Loading documents	32
Using the automatic document feeder (ADF)	32
Recommended environment	32
Using the scanner glass	33
3 General Setup	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume settings	34
Beeper volume	34
Ecology features	35
Toner Save	35
Sleep Time	35
LCD Contrast	35
Section II: Copy	37
4 Making copies	38
How to copy	38
Copy mode	38
Making a single copy	38
Making multiple copies	38
Stop copying	38
Copy options (temporary settings)	39
Enlarging or reducing the image copied	39
Using the Options key	40
Improving copy quality	41
Sorting copies using the ADF	41
Adjusting Contrast, Color and Brightness	41
Contrast	41
Brightness	42
Color saturation	42
Making N in 1 copies (page layout)	42
If you are copying from the ADF:	43
If you are copying from the scanner glass:	43
Out of memory message	44
Section III: Software	45
5 Software and Network features	46
How to read the HTML User’s Guide	46
Windows®	46
Macintosh	46
Section IV: Appendixes	47
A Safety and legal	48
Choosing a location	48
To use the machine safely	49
Important safety instructions	52
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	54
Industry Canada Compliance Statement (Canada only)	54
Disconnect device	55
LAN connection	55
International ENERGY STAR® Qualification Statement	55
Libtiff Copyright and License	56
Trademarks	57
B Options	58
Options	58
Memory board	59
Installing extra memory	59
C Troubleshooting and routine maintenance	61
Troubleshooting	61
If you are having difficulty with your machine	61
Improving the print quality	66
Error and maintenance messages	73
Document jams	78
Document is jammed in the top of the ADF unit	78
Document is jammed under the document cover	78
Document is jammed at the output tray	78
Paper jams	79
Paper is jammed in the Paper Tray	79
Paper is jammed at the output paper tray	80
Paper is jammed at the back of the machine	81
Paper is jammed inside the machine	82
Routine maintenance	84
Cleaning the outside of the machine	84
Cleaning the scanner	85
Cleaning the LED heads	86
Cleaning the corona wires	87
Cleaning the drum unit	88
Cleaning the paper pick-up rollers	93
Calibration	94
Auto Registration	94
Manual Registration	95
Replacing the consumable items	96
Replacing a Toner cartridge	98
Toner Low message	98
Replace Toner message	98
Drum units	103
Drum End Soon messages	104
Replace Drums messages	104
Replacing the drum units	105
Resetting the drum counter	108
Replacing the belt unit	108
Belt End Soon message	108
Replace Belt message	108
Replacing the waste toner box	112
WT Box End Soon message	112
Replace WT Box message	112
Replacing periodic maintenance parts	117
Machine Information	117
Checking the Serial Number	117
Checking the Page Counters	117
User Settings List	117
Network Configuration List	118
Checking the remaining life of parts	118
Reset functions	118
How to reset the machine	119
Packing and shipping the machine	119
D Menu and features	124
On-screen programming	124
Menu table	124
Memory storage	124
Menu keys	124
How to access the menu mode	125
Menu table	126
Entering text	131
E Specifications	132
General	132
Print media	134
Copy	135
Scan	136
Print	137
Interfaces	138
Computer requirements	139
Consumable items	140
Ethernet wired network	141
F Glossary	143
Index	144