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Brother International MFC-9030 Owners Manual - Page 128

Troubleshooting and Maintenance, Error Messages - drum

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18 Troubleshooting and Maintenance Error Messages You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order. ERROR MESSAGE CAUSE ACTION CHANGE DRUM SOON The drum unit is near the end of its If you have a print quality life. problem, replace the drum unit with a new one. CHANGE TONER If the display shows CHANGE Order a new toner cartridge now. TONER, you can still print. But the toner is depleted and the machine is telling you that the toner will soon run out. CHECK DOCUMENT Documents were not inserted or fed Do not pull paper out until you see properly or document was too long. Document Jam, page 121. CHECK DRUM UNIT Drum unit is not installed. Reinstall the drum unit. CHECK PAPER The machine is out of paper or paper Refill the paper or remove the is not properly loaded in the Multi- paper and load it again and then purpose Sheet Feeder. press Fax Start. CHECK PAPER SIZE Paper Size is improper for fax receiving. Load A4 paper in multi-purpose sheet feeder, and then press Fax Start. COMM.ERROR A poor quality phone line caused communications error. Try the call again. CONNECTION FAIL You tried to poll a fax machine that is Verify the other party's polling not in Polled Waiting mode. setup. COOLING DOWN The temperature of the drum unit or You must wait and allow the WAIT FOR A WHILE toner cartridge is too hot. The machine to resume printing when machine will pause its current print it is ready. job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the machine shows COOLING DOWN and WAIT FOR A WHILE. COVER OPEN The top cover was not completely Open, then close, the cover. closed. DISCONNECTED The other party or other party's fax Try to re-transmit or call the other machine terminated the call. party to see what happened. MACHINE ERROR XX Machine has a mechanical problem. Unplug the machine. Then contact your Brother dealer for service. Troubleshooting and Maintenance 119 MAINTENANCE

Section	Page
OWNER’S MANUAL FAX-8070P/MFC-9030/MFC-9070	1
APPROVAL INFORMATION	2
EC Declaration of Conformity under R & TTE Directive	3
Using This Manual	4
Finding Information	4
Symbols Used In This Manual	4
User-Friendly Programming	5
Alternating Displays	5
Table of Contents	6
Preparation and Simple Use Guide	10
Steps to prepare and use the machine simply	10
Advice for Preparation and Simple Use Guide	12
Choosing a Location	12
Connecting the Power Cord	12
Memory Storage	13
Multi-Line Connections (PABXs)	13
If you are installing the machine to work with a PABX:	13
Using Extension Telephones	14
Connecting an External Telephone Answering Device (TAD)	15
Sequence	15
Connections	15
Outgoing Message (OGM) of External TAD	16
Connecting an External or Extension Telephone	16
FAX-8070P Control Panel Overview	17
MFC-9030, MFC-9070 Control Panel Overview	19
Menu Mode & Menu Selection Table	21
1 Setup	26
Initial Settings	26
Setting the Date and Time	26
Setting the Station ID	26
Custom Settings	27
Volume Settings	27
Ring Volume	27
Beeper Volume	27
Speaker Volume	28
PABX and TRANSFER	28
Setting PABX	28
Setting the Clock Change	29
Toner Save	29
Power Save	29
Sleep Mode	29
Setting the Dialling Mode (Tone/Pulse)	30
Storing Numbers for Easy Dialling	30
Storing One Touch Dial Numbers (For FAX-8070P Only)	30
Storing Speed Dial Numbers	31
Changing One Touch (FAX-8070P) and Speed Dial Numbers	31
2 Sending a Fax	32
Scanning Adjustment	32
Contrast	32
Fax Resolution	32
Dialling a Number	32
One Touch Dialling (For FAX-8070P Only)	32
Speed Dialling	33
Search	33
Chain Dialling	33
Manual and Automatic Fax Redial	34
Pause	34
Sending Operation	34
Automatic Transmission	34
Manual Transmission (With an External Telephone)	34
Dual Access	35
Real Time Transmission	35
3 Receiving a Fax	36
Receive Mode Settings	36
Select Receive Mode	36
To select or change your Receive Mode	37
Setting the Ring Delay	37
Setting the F/T (Fax/Tel) Ring Time (Fax/Tel Mode Only)	37
Fax Detect (with an External or Extension Telephone)	38
Receiving a Fax	39
Printing a Reduced Incoming Document (Auto Reduction)	39
Setting the Print Density	39
Reception into Memory	40
Printing a Fax from Memory	40
4 Telephone (Voice) Operation	41
Making Voice Calls with an External Telephone	41
Manual Dialling with an External Telephone	41
Search	41
One Touch Dialling (For FAX-8070P Only)	42
Speed Dialling	42
On Hook Dialling	42
Tone/Pulse	42
Fax/Tel (F/T) Mode	43
Tel Key	43
5 Printing Reports	44
Transmission Report and Journal Setting	44
Customising the Transmission Verification (Xmit) Report	44
Setting the Journal Period	44
Using the Reports Key	45
To Print a Report	45
6 Advanced Sending	46
Advanced Operations	46
Electronic Cover Page	46
Cover Page for Next Fax Only	46
Always Send Cover Page	47
Using a Printed Cover Page	47
Composing Your Own Comments	47
Overseas Mode	48
Delayed Transmission (Timer)	48
Delayed Batch Transmission	48
Broadcasting	49
Setting Up Groups for Broadcasting	50
Cancelling a Job While Scanning the Document	51
Checking and Cancelling a Scheduled Job in Memory	51
Memory Security	51
Using Memory Security	51
Setting Up Memory Security for the First Time	51
Changing the Memory Security Password	52
Switching Memory Security ON	52
Switching OFF Memory Security	53
7 Advanced Receiving	54
Operation from an External or Extension Telephone	54
For Fax/Tel Mode Only	54
Switching ON Remote Activation and Changing Remote Codes	55
To switch Remote Activation ON and change Remote Codes	55
Telephone Services	55
BT Call Sign (For U.K. Only)	55
To enable the machine to work with BT Call Sign	55
8 Polling	56
Polling Receive	56
Setup for Polling Receive (Standard)	56
Secure Polling	56
Setup for Polling Receive with Secure Code	56
Setup Delayed Polling Receive	57
Sequential Polling	57
Polling Transmit	58
Setup for Polling Transmit (Standard)	58
Setup for Polling Transmit with Secure Code	58
9 Remote Fax Options	59
Setting Fax Storage	59
Backup Print	59
Fax Forwarding	59
Programming a Fax Forwarding Number	59
Changing the Remote Access Code	60
Remote Retrieval	60
Using Your Remote Access Code	60
Remote Commands	61
Change Fax Forwarding Setting	61
Retrieve or Erase a Fax	61
Check the Receiving Status	61
Change Receive Mode	61
Exit Remote Operation	61
Retrieving Fax Messages	62
Changing the Fax Forwarding Number	62
10 Making Copies	63
Basic Copy Operations	63
Using the Machine as a Copier	63
Making a Single Copy	63
Making Multiple Copies	63
Out of Memory Message	64
Temporary Copy Setting	64
Copying Using Multiple Settings	64
Making Enlarged or Reduced Copies (Temporary Setting)	64
Using the Options Key	65
Copy Mode (Type of Original)	65
Copy Contrast	65
Sorting Multiple Copies (For MFC-9070 Only)	66
Special Copy Options	66
2 in 1	66
4 in 1	66
Copy Quality – Default Settings	67
Changing Default Settings	67
Copy Mode (Type of Original)	67
Copy Contrast	67
11 Using the machine as a Printer (For MFC-9030, MFC-9070 Only)	68
Special Printing Features	68
Windows® Printing	68
Enhanced Memory Management	68
Printing From Your PC	68
Multi-Purpose Sheet Feeder	68
Two-Sided Printing (Manual Duplex)	69
Loading Envelopes	69
Paper Tray	70
Reset Key	70
Simultaneous Printing/Faxing	70
Printer Menu Functions (For MFC-9070 Only)	70
Printing the Internal Font List	70
Printing the Print Configuration List	70
Restoring Factory Default Settings	70
Acceptable Paper	71
12 Printer Driver Settings (For Windows® Only)	72
Using the Brother MFC-9030/MFC-9070 Printer Driver	72
Features in the Printer Driver (For Windows® Users Only)	72
Basic Tab	72
Paper Size	73
Multiple Page	73
Border Line	73
Orientation	73
Copies	73
Collate	73
Media Type	74
Advanced Tab	74
Print Quality	75
Resolution	75
Toner Save	75
Print Setting (For Windows® 95/98/98SE/Me Users Only)	75
Duplex Printing	75
Manual Duplex	75
Binding Offset	75
Watermark	76
Print Watermark	76
In background	76
Watermark Text	76
Watermark Bitmap	77
Position	77
Page Setting	77
Device Options	78
Quick Print Setup	78
Administrator (For Windows® 95/98/98SE/Me Users Only)	79
Print Date & Time	80
Support	81
Brother Solutions Centre	81
Web Update	81
Check Setting	81
Features in the Printer Driver (For Windows® 2000)	82
General Tab	82
Printing Preferences	82
Layout Tab	82
Orientation	82
Pages Per Sheet	83
Paper/Quality Tab	83
Tray Selection	83
Paper Source	83
Media	84
Advanced Options	84
Paper/Output	84
Graphic	84
Document Options	84
Device Settings Tab	85
Form To Tray Assignment	85
Driver Updates	85
13 Using the Windows®-Based Brother Control Centre (For Windows® Only)	86
Brother Control Centre	86
AutoLoad the Brother Control Centre	86
How to Turn Off AutoLoad	87
Using the Scan Keys with Windows PC	87
Using the Control Panel Keys	88
Scan to Image	88
Scan to OCR	88
Scan to E-mail	88
Brother Control Centre Features	89
Auto Configuration	89
Scanning Operations	89
Copy Operations	90
PC Fax Operation	90
Scanner Settings	90
Global Settings	90
Setting Up the Scanner Configurations	91
To access the Scanner Configurations screen:	91
Perform an Operation from the Brother Control Centre Screen	91
Scan to File	92
Scanner Settings	92
Destination Folder	92
Scan to E-mail	93
Scanner Settings	93
E-mail Application	93
File Attachments	94
Conversion Options	94
Format	94
Show QuickSend Menu	94
QuickSend List	94
Scan to Word Processor	95
Scanner Settings	95
Word Processor	95
User Defined Button	96
Scanner Settings	96
Target Application	96
Copy	97
Scanner Settings	97
Copy Settings	97
Send a Fax	98
Scanner Settings	98
FAX Settings	98
14 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge®	99
Viewing Items in ScanSoft™ PaperPort® for Brother	99
Organizing Your Items in Folders	100
Links to Many Other Applications	100
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	101
Importing Items from Other Applications	101
Exporting Items in Other Formats	101
Exporting an Image File	101
Accessing the Scanner	102
Scanning a Document into your PC	102
Settings in the Scanner Window	102
Image	102
Custom	103
PreScanning an Image	104
15 Setting Up and Using PC FAX (For Windows® Only)	105
Introduction	105
Brother Resource Manager	105
MFC Remote Setup	105
PC FAX Sending (For Windows® Only)	106
Setting Up User Information	106
Setting Up Sending	107
Outside line access	107
Include header	107
Addressbook file	107
User interface	107
Setting Up Speed Dial	108
To register an address on a Speed Dial location:	108
To clear a Speed Dial location:	108
The Address Book	109
Setting Up a Member in the Address Book	109
Setting Up a Group for Broadcasting	110
Editing Member Information	110
To edit a Member or Group:	110
Deleting a Member or Group	110
To delete a Member or Group:	110
Exporting the Address Book	111
To export the current telephone book:	111
Importing to the Address Book	112
To import an ASCII text file:	112
Setting Up Cover Page	113
To	113
From	113
Comment	113
Select Cover Page Form	113
Import BMP file	113
Count Cover Page	113
Sending a File as a PC FAX Using the Simple Style	114
Sending a File as a PC FAX using the Facsimile Style	115
Redial:	115
16 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook™	116
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™ with Mac OS 8.5/8.5.1/8.6/9.0/9.0.4/9.1	116
Using Brother Printer Driver with your Apple® Macintosh®	116
Sending a Fax from your Macintosh Application	118
Setting Up Your Address Book	120
Adding a New Member	120
Adding a New Group	121
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	122
Accessing the Scanner	122
Scanning a Document into Your Macintosh G3, G4 or iMac	122
Settings in the Scanner Window	123
Image	123
Scanning Area	124
Business Card Size	124
Adjust Image	124
PreScanning an Image	125
17 For DOS User (For MFC-9070 Only)	126
How to Use the MFC with Your DOS Application Software	126
What Does the Remote Printer Console Do?	126
Installing the Remote Printer Console	126
Running the Remote Printer Console Main Program	127
18 Troubleshooting and Maintenance	128
Error Messages	128
Document Jams and Paper Jams	130
Document Jam	130
Paper Jam	130
Difficulty with Operation	132
Packing and Shipping the Machine	137
Regular Maintenance	139
Cleaning the Scanner	139
Cleaning the Printer	139
Cleaning the Drum Unit	140
Replacing the Toner Cartridge	141
Steps for Replacing Toner Cartridge	141
Replacing the Drum Unit	144
19 Important Safety Information	148
Important Safety Instructions	148
IEC 60825 Specification	149
For Your Safety	150
Disconnect device	150
IMPORTANT	151
20 Specifications	152
General Specification	152
Fax Specifications	152
Printer Specifications (For MFC-9030 and MFC-9070 Only)	153
Computer Requirement (For MFC-9030 and MFC-9070 Only)	154
Electrical and Environment	154
Compilation and Publication Notice	155
Trademarks	155
Ordering Accessories and Supplies	155
Entering Text	156
Inserting spaces	156
Making corrections	156
Repeating letters	156
Special characters and symbols	156
About Fax Machines	157
Fax Tones and Handshake	157
ECM (Error Correction Mode)	157
Glossary	158
Index	161

Match case Limit results 1 per page

MAINTENANCE

Troubleshooting and Maintenance

119

Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the

machine often identifies the problem and displays an error message. The list below explains the most

common error messages, in alphabetical order.

ERROR MESSAGE

CAUSE

ACTION

CHANGE DRUM SOON

The drum unit is near the end of its

life.

If you have a print quality

problem, replace the drum unit

with a new one.

CHANGE TONER

If the display shows

CHANGE

TONER

, you can still print. But the

toner is depleted and the machine is

telling you that the toner will soon

run out.

Order a new toner cartridge now.

CHECK DOCUMENT

Documents were not inserted or fed

properly or document was too long.

Do not pull paper out until you see

Document Jam

, page 121.

CHECK DRUM UNIT

Drum unit is not installed.

Reinstall the drum unit.

CHECK PAPER

The machine is out of paper or paper

is not properly loaded in the Multi-

purpose Sheet Feeder.

Refill the paper or remove the

paper and load it again and then

press

Fax Start

CHECK PAPER SIZE

Paper Size is improper for fax

receiving.

Load A4 paper in multi-purpose

sheet feeder, and then press

Fax Start

COMM.ERROR

A poor quality phone line caused

communications error.

Try the call again.

CONNECTION FAIL

You tried to poll a fax machine that is

not in Polled Waiting mode.

Verify the other party

’

s polling

setup.

COOLING DOWN

WAIT FOR A WHILE

The temperature of the drum unit or

toner cartridge is too hot. The

machine will pause its current print

job and go into cooling down mode.

During the cooling down mode, you

will hear the cooling fan running

while the display on the machine

shows

COOLING DOWN

and

WAIT FOR A WHILE

You must wait and allow the

machine to resume printing when

it is ready.

COVER OPEN

The top cover was not completely

closed.

Open, then close, the cover.

DISCONNECTED

The other party or other party

’

s fax

machine terminated the call.

Try to re-transmit or call the other

party to see what happened.

MACHINE ERROR XX

Machine has a mechanical problem.

Unplug the machine.

Then contact your Brother dealer

for service.