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Brother International MFC-J5930DW Basic Users Guide - Page 54

Error and Maintenance Messages

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Error and Maintenance Messages The most common error and maintenance messages are shown in the table. For more detailed information, see the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. (MFC-J5930DW) If the Touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. Error Message Black and White Print Only Replace ink. Cannot Detect Action One or more of the color ink cartridges have reached the end of their lives. Replace the ink cartridges. For more information, see the Online User's Guide: Replace the Ink Cartridges. The machine will stop all print operations and you will not be able to use the machine until you install a new ink cartridge in the following cases: • If you unplug the machine or remove the ink cartridge. • If you select the Reduce Smudge option on the machine or in the printer driver. • If you select the Slow Drying Paper option on the machine or in the printer driver. Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. For more information, see the Online User's Guide: Replace the Ink Cartridges. Remove the used ink cartridge and install a new one. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge. Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. 40

Section	Page
Basic User's Guide MFC-J5830DW/MFC-J5930DW	1
Brother Numbers	3
FAQs (Frequently Asked Questions)	3
For Customer Service	3
Ordering Accessories and Supplies	4
Order Information	4
Notice - Disclaimer of Warranties (USA and Canada)	5
You Can Use the Following Features	6
Easy-to-use Multi-Purpose Tray	6
Web Connect / Brother Apps	6
Mobile Connect	6
User's Guides and Where to Find Them	7
Basic Operations and Where to Find Instructions	8
The Online User's Guide Helps You Get the Most Out of Your Machine	9
Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.	10
Definitions of Notes	11
For the Latest Driver Updates	11
Compilation and Publication Notice	11
Table of Contents	12
1 General Information	15
Control Panel Overview	15
Touchscreen LCD Overview	17
New Information from Brother	20
Access Brother Utilities (Windows®)	20
Uninstall the Brother Software and Drivers (Windows®)	21
2 Paper Handling	22
Load Paper	22
Loading Paper Overview	22
Load Letter or A4 Size Paper in Paper Tray #1 / Paper Tray #2	24
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2	26
Load Paper in the Multi-purpose Tray (MP Tray)	29
Change the Paper Size and Paper Type	31
Change the Check Paper Size Setting	31
Recommended Print Media	32
Handle and Use Print Media	32
Load Documents	32
Load Documents in the Automatic Document Feeder (ADF)	32
Load Documents on the Scanner Glass	33
3 Print	35
Print from Your Computer	35
Print a Document (Windows®)	35
Print a Document (Macintosh)	35
Various Printing	35
Print Photos Directly from a USB Flash Drive	36
Preview and Print Photos from a USB Flash Drive	36
Print Settings Overview	36
Print a PDF File Directly from a USB Flash Drive	37
4 Copy	38
Copy a Document	38
Other Copy Options	38
5 Scan	39
Before Scanning	39
Scan from Your Computer (Windows®)	39
Scan Using ControlCenter4 Advanced Mode (Windows®)	39
Scan Using the Scan Button on Your Brother Machine	40
Scan Using the Scan Button on the Machine	40
6 Fax	41
Before Faxing	41
Set Your Station ID	41
Telephone Line Interference/VoIP	41
Receive Modes Overview	42
Choose the Correct Receive Mode	43
Set the F/T Ring Time (Pseudo/Double-ring)	44
Set the Number of Rings Before the Machine Answers (Ring Delay)	44
Store Numbers	45
Store Address Book Numbers	45
Change or Delete Address Book Names or Numbers	45
Telephone Services and External Devices	46
Voice Mail	46
Caller ID	46
Distinctive Ring	46
Voice Over Internet Protocol (VoIP)	46
Connection of an External Telephone Answering Device (TAD)	46
External and Extension Telephones	46
Fax Using Your Machine	47
Send a Fax	47
Fax Using Your Computer (PC-FAX)	48
Send Faxes from Your Computer	48
Receive Faxes on Your Computer (Windows® only)	49
A Routine Maintenance	50
Clean the Scanner	50
Check the Print Quality	50
Check the Print Alignment from Your Brother Machine	52
B Troubleshooting	53
Identify the Problem	53
Error and Maintenance Messages	54
Transfer Your Faxes or Fax Journal Report	60
Troubleshooting for Wireless LAN setup	61
Wireless LAN Report Error Codes	61
Print or Scan Problems	62
Troubleshooting for Other Print Problems	64
Fax and Telephone Problems	66
Troubleshooting for Other Fax Problems	67
Document and Paper Jams	69
Document Jams	69
Document is Jammed in the Top of the ADF Unit	69
Document is Jammed in the Bottom of the ADF Unit	69
Document is Jammed inside the ADF Unit	69
Remove Paper Scraps Jammed in the ADF	70
Printer Jam or Paper Jam	70
Paper is Jammed in the Front of the Machine	70
Paper is Jammed in the Back of the Machine	74
Remove Paper Scraps	78
C Appendix	79
Enter Text on Your Brother Machine	79
Check the Machine Information	79
Reset Your Brother Machine	80
Reset Functions Overview	80
Supply Specifications	81