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Home > Troubleshooting > Printer Jam or Paper Jam > Remove Paper Scraps Remove Paper Scraps 1. If you repeatedly experience paper jams (3 times or more), the LCD displays a message asking if you want to remove the scraps. Press [Yes] to return to the Home screen. 2. Press [Settings] > [Maintenance] > [Remove Paper Scraps]. 3. Follow the instructions on the LCD to locate and remove the jammed paper. During the procedure, you must insert the Maintenance sheet (included with your machine) into the machine in Landscape orientation through the opening as shown, until you feel it grab the paper. (If you do not have the Maintenance sheet, use one sheet of Letter or A4 size thicker paper, such as glossy paper.) Related Information • Printer Jam or Paper Jam Related Topics: • Error and Maintenance Messages • Paper Handling and Printing Problems • Paper is Jammed in the Front of the Machine • Paper is Jammed in the Back of the Machine 556

Section	Page
Online User's Guide MFC-J5845DW/MFC-J5945DW	1
Table of Contents	2
Before You Use Your Brother Machine	9
Definitions of Notes	10
Notice - Disclaimer of Warranties (USA and Canada)	11
Trademarks	12
Important Note	13
Introduction to Your Brother Machine	14
Before Using Your Machine	15
Control Panel Overview	16
Touchscreen LCD Overview	18
Settings Screen Overview	21
Navigate the Touchscreen	23
Set the Ready Screen	24
Set Default Function Screens	25
Access Brother Utilities (Windows)	26
Uninstall the Brother Software and Drivers (Windows)	27
USB / Ethernet Port Locations on Your Brother Machine	28
Paper Handling	30
Load Paper	31
Load Paper in Paper Tray #1 / Paper Tray #2	32
Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2	33
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2	38
Load Photo Paper in Paper Tray #1	43
Load Envelopes in Paper Tray #1	46
Load Paper in the Multi-purpose Tray (MP Tray)	49
Unprintable Area	54
Paper Settings	55
Change the Paper Size and Paper Type	56
Change the Check Paper Size Setting	57
Set a Default Tray Based on Your Task	58
Change Paper Tray Priority	59
Change the Paper Low Notice Setting	60
Acceptable Paper and Other Print Media	61
Recommended Print Media	62
Handle and Use Print Media	63
Choose the Right Print Media	64
Paper Type and Size for Each Operation	65
Paper Orientation and Capacity of the Paper Trays	66
Use the User Defined Paper Size Option in the Printer Driver	67
Paper Weight and Thickness	68
Load Documents	69
Load Documents in the Automatic Document Feeder (ADF)	70
Load Documents on the Scanner Glass	72
Unscannable Area	73
Print	74
Print from Your Computer (Windows)	75
Print a Photo (Windows)	76
Print a Document (Windows)	77
Cancel a Print Job (Windows)	78
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)	79
Print as a Poster (Windows)	80
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)	81
Print as a Booklet Automatically (Windows)	84
Secure Print (Windows)	86
Print a Color Document in Grayscale (Windows)	87
Prevent Smudged Printouts and Paper Jams (Windows)	88
Use a Preset Print Profile (Windows)	89
Create or Delete Your Print Profile (Windows)	91
Change the Default Print Settings (Windows)	92
Print Settings (Windows)	93
Print from Your Computer (Mac)	98
Print a Photo (Mac)	99
Print a Document (Mac)	100
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)	101
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)	102
Secure Print (Mac)	103
Print a Color Document in Grayscale (Mac)	104
Prevent Smudged Printouts and Paper Jams (Mac)	105
Print Options (Mac)	106
Print Data Directly from a USB Flash Drive	112
Compatible USB Flash Drives	113
Print Photos Directly from a USB Flash Drive	114
Important Information about Photo Printing	115
Print Photos from a USB Flash Drive on the Brother Machine	116
Preview and Print Photos from a USB Flash Drive	117
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive	118
Print Photos by Image Number	119
Print Photos with Auto Cropping	120
Print Borderless Photos from a USB Flash Drive	121
Print the Date from Your Photo's Data	122
Print Settings for Photos	123
Print a PDF File Directly from a USB Flash Drive	124
Scan	126
Scan Using the Scan Button on Your Brother Machine	127
Scan Photos and Graphics	128
Save Scanned Data to a Folder as a PDF File	130
Save Scanned Data to a USB Flash Drive	132
Compatible USB Flash Drives	134
Scan Multiple Business Cards and Photos (Auto Crop)	135
Scan to an Editable Text File Using OCR	136
Scan to Email Attachment	138
Send Scanned Data to an Email Server	140
Scan to FTP	142
Set up a Scan to FTP Profile	143
Upload Scanned Data to an FTP Server	145
Scan to SSH FTP (SFTP)	146
Set up a Scan to SFTP Profile	147
Create a Client Key Pair Using Web Based Management	149
Export a Client Key Pair Using Web Based Management	150
Import a Server Public Key Using Web Based Management	151
Upload Scanned Data to an SFTP Server	152
Scan to Network (Windows)	153
Set up a Scan to Network Profile	154
Set the Date and Time Using Web Based Management	156
Upload Scanned Data to a CIFS Server	157
Scan to SharePoint	158
Set up a Scan to SharePoint Profile	159
Upload Scanned Data to a SharePoint Server	161
Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)	162
Use Web Services to Install Drivers Used for Scanning (Windows 7, Windows 8, and Windows 10)	163
Scan Using Web Services from the Brother Machine (Windows 7, Windows 8 and Windows 10)	164
Configure Scan Settings for Web Services	165
Change Scan Button Settings from ControlCenter4 (Windows)	166
Change Scan Button Settings from Brother iPrint&Scan (Mac)	170
Scan from Your Computer (Windows)	171
Scan Using ControlCenter4 Home Mode (Windows)	172
Scan Using ControlCenter4 Home Mode (Windows)	173
Select Document Type Using ControlCenter4 Home Mode (Windows)	175
Custom Scan Settings (Windows)	176
Change Scan Size Using ControlCenter4 Home Mode (Windows)	178
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)	179
Print Scanned Data Using ControlCenter4 Home Mode (Windows)	181
Open with an Application Using ControlCenter4 Home Mode (Windows)	182
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)	183
Scan Both Sides of a Document Automatically Using ControlCenter4 Home Mode (Windows)	185
Scan Settings for ControlCenter4 Home Mode (Windows)	187
Scan Using ControlCenter4 Advanced Mode (Windows)	189
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)	190
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	192
Scan Both Sides of a Document Automatically Using ControlCenter4 Advanced Mode (Windows)	194
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)	195
Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)	197
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)	199
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)	201
Scan Settings for ControlCenter4 Advanced Mode (Windows)	202
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications	206
TWAIN Driver Settings (Windows)	208
Scan Using Windows Fax and Scan	211
WIA Driver Settings (Windows)	213
Install BookScan Enhancer and Whiteboard Enhancer (Windows)	215
Scan from Your Computer (Mac)	216
Scan Using Brother iPrint&Scan (Mac)	217
Scan Using TWAIN-Compliant Applications (Mac)	218
TWAIN Driver Settings (Mac)	220
Configure Scan Settings Using Web Based Management	222
Set the Scan Job Email Report Using Web Based Management	223
Copy	224
Copy a Document	225
Enlarge or Reduce Copied Images	227
Sort Copies	228
Make Page Layout Copies ( N in 1 or Poster)	229
Copy on Both Sides of the Paper (2-sided Copy)	231
Copy an ID Card	234
Use the Ledger Copy Shortcuts	236
Copy in Ink Save Mode	238
Copy Options	239
Use Preset Copy Settings	242
Fax	244
Send a Fax	245
Send a Fax from Your Brother Machine	246
Send a 2-sided Fax from the ADF	248
Send a Fax Manually	249
Send a Fax at the End of a Conversation	250
Send the Same Fax to More than One Recipient (Broadcasting)	251
Cancel a Broadcast in Progress	253
Send a Fax in Real Time	254
Send a Fax at a Specified Time (Delayed Fax)	255
Change the Fax Auto Redial Setting	256
Cancel a Fax in Progress	257
Check and Cancel a Pending Fax	258
Fax Options	259
Receive a Fax	260
Receive Mode Settings	261
Receive Modes Overview	262
Choose the Correct Receive Mode	263
Set the Number of Rings Before the Machine Answers (Ring Delay)	264
Set the F/T Ring Time (Pseudo/Double-ring)	265
Set Easy Receive	266
Fax Preview	267
Set Fax Preview to On	268
Preview New Faxes	269
Shrink Page Size of an Oversized Incoming Fax	271
Set the Fax Receive Stamp	272
Receive a Fax at the End of a Telephone Conversation	273
Memory Receive Options	274
Forward Incoming Faxes to Another Machine	275
Store Incoming Faxes in the Machine's Memory	276
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)	277
Change Memory Receive Options	278
Turn Off Memory Receive	279
Print a Fax Stored in the Machine's Memory	280
Remote Fax Retrieval	281
Set a Remote Access Code	282
Use Your Remote Access Code	283
Remote Retrieval Commands	284
Forward Faxes Remotely	285
Change the Fax Forwarding Number	286
Voice Operations and Fax Numbers	287
Voice Operations	288
Send Tone Signals	289
Pick up a Voice Call in Fax/Tel Receive Mode	290
Special Line Considerations	291
Rollover Telephone Lines	292
Two-Line Telephone System	293
Convert Telephone Wall Outlets	294
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	295
Store Fax Numbers	296
Store Address Book Numbers	297
Store Address Book Numbers from Outgoing Calls	298
Store Address Book Numbers from Caller ID History	299
Change or Delete Address Book Names or Numbers	300
Set up Groups for Broadcasting	301
Change a Broadcasting Group Name	302
Delete a Broadcasting Group	303
Add or Delete a Broadcasting Group Member	304
Dial Access Codes and Credit Card Numbers	305
Telephone Services and External Devices	306
Voice Mail	307
Distinctive Ring	308
Register the Distinctive Ring Pattern	310
Turn off Distinctive Ring	311
Caller ID	312
Set up Your Area Code	313
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	314
External TAD (Telephone Answering Device)	315
Connect an External TAD	316
Record an Outgoing Message (OGM) on the External TAD	317
Multi-line Connections (PBX)	318
External and Extension Telephones	319
Connect an External or Extension Telephone	320
Operation from External and Extension Telephones	321
Use a Non-Brother Cordless External Handset	322
Use the Remote Codes	323
Change the Remote Codes	324
Fax Reports	325
Set the Transmission Verification Report's Style	326
Set the Fax Journal's Interval Period	327
PC-FAX	328
PC-FAX for Windows	329
PC-FAX Overview (Windows)	330
Configure PC-FAX (Windows)	331
Configure your PC-Fax Address Book (Windows)	332
Add a Member to your PC-FAX Address Book (Windows)	333
Create a Group in your PC-FAX Address Book (Windows)	334
Edit Member or Group Information in your PC-FAX Address Book (Windows)	335
Delete a Member or Group in your PC-FAX Address Book (Windows)	336
Export your PC-FAX Address Book (Windows)	337
Import Information to your PC-FAX Address Book (Windows)	339
Send a Fax Using PC-FAX (Windows)	341
Receive Faxes on Your Computer (Windows)	342
Receive Faxes Using PC-FAX Receive (Windows)	343
Run Brother's PC-FAX Receive on Your Computer (Windows)	344
Set Up Your Computer for PC-FAX Receiving (Windows)	345
Add Your Brother Machine to PC-FAX Receiving (Windows)	346
View Received PC-FAX Messages (Windows)	347
PC-FAX for Mac	349
Send Faxes from Your Application (Mac)	350
Network	352
Configure Network Details Using the Control Panel	353
Supported Basic Network Features	354
Network Management Software and Utilities	355
Learn about Network Management Software and Utilities	356
Additional Methods of Configuring Your Brother Machine for a Wireless Network	357
Before Configuring Your Brother Machine for a Wireless Network	358
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	359
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	360
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast	362
Configure Your Machine for an Enterprise Wireless Network	364
Use Wi-Fi Direct®	366
Print or Scan from Your Mobile Device Using Wi-Fi Direct	367
Configure Your Wi-Fi Direct Network	368
Wi-Fi Direct Network Configuration Overview	369
Configure Your Wi-Fi Direct Network Using the One-Push Method	370
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	371
Configure Your Wi-Fi Direct Network Using the PIN Method	372
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	373
Configure Your Wi-Fi Direct Network Manually	374
Advanced Network Features	375
Print the Network Configuration Report	376
Fax Using the Internet (I-Fax)	377
Important Information about Internet Fax (I-Fax)	378
Configure Your Brother Machine for Email or I-Fax	379
Initial Setup for Email or I-Fax	380
Send an I-Fax	381
Receive an I-Fax Automatically	382
Poll the Server Manually	384
How Received I-Faxes Appear on a Computer	385
I-Fax Options	386
Forward Received Email and Fax Messages	387
Set Up Relay Broadcast on Your Brother Machine	388
Relay Broadcast from Your Brother Machine	390
Relay Broadcast from Your Computer	391
Internet Fax (I-Fax) Verification Mail	392
Enable Send Notifications for TX Verification Mail	393
Enable Receive Notifications for TX Verification Mail	394
I-Fax Error Mail	395
Configure and Operate LDAP Search	396
Change LDAP Configuration Using Web Based Management	397
Perform an LDAP Search Using Your Machine's Control Panel	398
Synchronize Time with the SNTP Server Using Web Based Management	399
Configure Date and Time Using Web Based Management	400
Configure the SNTP Protocol Using Web Based Management	401
Technical Information for Advanced Users	402
Reset the Network Settings to Factory Default	403
Print the WLAN Report	404
Wireless LAN Report Error Codes	405
Security	407
Before Using Network Security Features	408
Secure Function Lock 3.0	409
Before Using Secure Function Lock 3.0	410
Configure Secure Function Lock 3.0 Using Web Based Management	411
Scan Using Secure Function Lock 3.0	412
Configure Public Mode for Secure Function Lock 3.0	413
Additional Secure Function Lock 3.0 Features	414
Register a new IC Card Using Machine's Control Panel	415
Register an External IC Card Reader	416
Use Active Directory Authentication	417
Introduction to Active Directory Authentication	418
Configure Active Directory Authentication Using Web Based Management	419
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory Authentication)	420
Use LDAP Authentication	421
Introduction to LDAP Authentication	422
Configure LDAP Authentication Using Web Based Management	423
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	424
Manage Your Network Machine Securely Using SSL/TLS	425
Certificates and Web Based Management	426
Supported Security Certificate Features	427
Create and Install a Certificate	428
Step by Step Guide for Creating and Installing a Certificate	429
Create and Install a Self-signed Certificate	430
Create a Self-signed Certificate	431
Install the Self-signed Certificate for Windows users with Administrator Rights	432
Import and Export the Self-signed Certificate on your Brother Machine	434
Import the Self-signed Certificate	435
Export the Self-signed Certificate	436
Create and Install a Certificate from a Certificate Authority (CA)	437
Create a Certificate Signing Request (CSR)	438
Install a Certificate on Your Brother Machine	440
Import and Export the Certificate and Private Key	441
Import a Certificate and Private Key	442
Export the Certificate and Private Key	443
Import and Export a CA Certificate	444
Import a CA Certificate	445
Export a CA Certificate	446
Manage Multiple Certificates	447
Manage Your Network Machine Securely Using IPsec	448
Introduction to IPsec	449
Configure IPsec Using Web Based Management	450
Configure an IPsec Address Template Using Web Based Management	451
Configure an IPsec Template Using Web Based Management	453
IKEv1 Settings for an IPsec Template	454
IKEv2 Settings for an IPsec Template	457
Manual Settings for an IPsec Template	460
Send an Email Securely	462
Configure Email Sending Using Web Based Management	463
Send an Email with User Authentication	464
Send an Email Securely Using SSL/TLS	465
Send or Receive an Email Securely	466
Configure Email Sending or Receiving Using Web Based Management	467
Send an Email with User Authentication	468
Send or Receive an Email Securely Using SSL/TLS	469
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	470
What Is IEEE 802.1x Authentication?	471
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	472
IEEE 802.1x Authentication Methods	474
Mobile/Web Connect	475
Brother Web Connect	476
Brother Web Connect Overview	477
Online Services Used with Brother Web Connect	478
Conditions for Using Brother Web Connect	480
Brother Software Installation for Using Brother Web Connect	481
Configure the Proxy Server Settings Using the Machine's Control Panel	482
Configure the Proxy Server Settings Using Web Based Management	483
Set Up Brother Web Connect	484
Brother Web Connect Setup Overview	485
Create an Account for Each Online Service Before Using Brother Web Connect	487
Apply for Brother Web Connect Access	488
Register an Account on Your Brother Machine for Brother Web Connect	490
Set Up Brother Web Connect for Brother CreativeCenter	491
Scan and Upload Documents Using Brother Web Connect	492
Upload a Document from an External Memory Device Using Brother Web Connect	493
Download and Print Documents Using Brother Web Connect	494
Download and Print Using Web Services	495
Download and Print Brother CreativeCenter Templates	496
Download and Save a Document to an External Memory Device Using Brother Web Connect	497
FaxForward to Cloud or E-mail	498
Turn On FaxForward to Cloud or E-mail	499
Turn Off FaxForward to Cloud or E-mail	500
Google Cloud Print	501
Google Cloud Print Overview	502
Before Using Google Cloud Print	503
Network Settings for Using Google Cloud Print	504
Register Your Machine with Google Cloud Print Using Google Chrome™	505
Register Your Machine with Google Cloud Print Using Web Based Management	506
Print from Google Chrome™ or Chrome OS™	507
Print from Google Drive™ for Mobile	508
Print from Gmail™ Webmail Service for Mobile	509
AirPrint	510
AirPrint Overview	511
Before Using AirPrint (macOS)	512
Print Using AirPrint	513
Print from iPad, iPhone, or iPod touch	514
Print Using AirPrint (macOS)	515
Scan Using AirPrint (macOS)	516
Send a Fax Using AirPrint (macOS)	517
Mobile Printing for Windows	518
Mopria® Print Service	519
Brother iPrint&Scan for Mobile Devices	520
Near-Field Communication (NFC)	521
ControlCenter	522
ControlCenter4 (Windows)	523
Change the Operation Mode in ControlCenter4 (Windows)	524
Scan Using ControlCenter4 Home Mode (Windows)	526
Scan Using ControlCenter4 Advanced Mode (Windows)	527
Set Up the Brother Machine Using ControlCenter4 (Windows)	528
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)	530
Brother iPrint&Scan for Windows and Mac	532
Brother iPrint&Scan Overview	533
Troubleshooting	534
Error and Maintenance Messages	535
Transfer Your Faxes or Fax Journal Report	542
Transfer Faxes to Another Fax Machine	543
Transfer Faxes to Your Computer	544
Transfer the Fax Journal Report to Another Fax Machine	545
Error Messages When Using the Brother Web Connect Feature	546
Document Jams	548
Document is Jammed in the Top of the ADF Unit	549
Document is Jammed in the Bottom of the ADF Unit	550
Document is Jammed inside the ADF Unit	551
Remove Paper Scraps Jammed in the ADF	552
Printer Jam or Paper Jam	553
Paper is Jammed in the Front of the Machine	554
Paper is Jammed in the Back of the Machine	560
Remove Paper Scraps	564
If You Are Having Difficulty with Your Machine	565
Paper Handling and Printing Problems	566
Telephone and Fax Problems	572
Set Dial Tone Detection	576
Telephone Line Interference/VoIP	577
Other Problems	578
Network Problems	580
Use the Network Connection Repair Tool (Windows)	581
Where Can I Find My Brother Machine's Network Settings?	582
I Cannot Complete the Wireless Network Setup Configuration	583
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	585
I Want to Check that My Network Devices are Working Correctly	587
Check Network Devices Using the Ping Command	588
Google Cloud Print Problems	590
AirPrint Problems	591
Check the Machine Information	592
Reset Your Brother Machine	593
Reset Functions Overview	594
Routine Maintenance	595
Replace the Ink Cartridges	596
Clean Your Brother Machine	599
Clean the Scanner	600
Clean the Print Head from Your Brother Machine	602
Clean the Print Head from Your Computer (Windows)	603
Clean the Print Head from Your Computer (Mac)	605
Clean the Machine's LCD	606
Clean the Outside of the Machine	607
Clean the Machine's Printer Platen	609
Clean the Paper Feed Rollers	611
Clean the Base Pad	613
Clean the Paper Pick-up Rollers	614
Clean the Paper Pick-up Rollers for Paper Tray #2	616
Check Your Brother Machine	617
Check the Print Quality	618
Check the Print Alignment from Your Brother Machine	620
Check the Print Alignment from Your Computer (Windows)	621
Check the Print Alignment from Your Computer (Mac)	622
Check the Ink Volume (Page Gauge)	623
Monitor Machine Status from Your Computer (Windows)	625
Status Monitor Indicators and What They Mean (Windows)	627
Turn Off the Show Status Monitor Feature (Windows)	628
Turn Off the Status Monitor (Windows)	629
Monitor Machine Status from Your Computer (Mac)	630
Correct the Paper Feed to Clear Vertical Lines	632
Change the Print Setting Options When Having Printing Problems	633
Pack and Ship Your Brother Machine	634
Machine Settings	636
Change Machine Settings from the Control Panel	637
In the Event of Power Failure (Memory Storage)	638
General Settings	639
Adjust the Machine Volume	640
Change for Daylight Saving Time Automatically	641
Set Sleep Mode Countdown	642
Set the Machine to Power Off Automatically	643
Set the Date and Time	644
Set the Time Zone	645
Adjust the LCD Backlight Brightness	646
Change How Long the LCD Backlight Stays On	647
Set Your Station ID	648
Set Tone or Pulse Dialing Mode	649
Set a Prefix Dial Before Every Fax Number	650
Prevent Dialing a Wrong Number (Dial Restriction)	651
Reduce Printing Noise	652
Change the Language Displayed on the LCD	653
Save Your Favorite Settings as a Shortcut	654