Brother International MFC-J5945DW Online Users Guide HTML - Page 570
Printing Received Faxes, Change the Print Setting Options When Having Printing
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Difficulties Photo paper does not feed correctly. Machine feeds multiple pages. There is a paper jam. Paper jam reoccurs. The paper jams when you use 2sided copy or 2-sided print. Suggestions Clean the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. Make sure that the paper is within specifications for the machine. See Related Information: Paper Weight and Thickness. When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. • Make sure the paper is loaded correctly in the paper tray. • Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray. • Make sure you do not push the paper in too far. See Related Information: Load Paper. Make sure the Jam Clear Cover is closed correctly. See Related Information: Printer Jam or Paper Jam. Make sure the Base Pad in the paper tray is not dirty. See Related Information: Clean the Base Pad. See Related Information: Printer Jam or Paper Jam. Make sure the paper guides are set to the correct paper size. Use the jam prevention settings. For copying See Related Information: Change the Print Setting Options When Having Printing Problems. For printing See Related Information: Prevent Smudged Printouts and Paper Jams (Windows) or Prevent Smudged Printouts and Paper Jams (Mac). If there is a repeat paper jam, a small piece of paper may be stuck in the machine. Make sure paper is not still jammed in the machine. See Related Information: Remove Paper Scraps. If paper jams occur frequently during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. See Related Information: Clean the Paper Feed Rollers. Printing Received Faxes Difficulties Suggestions • Condensed print This is usually caused by a poor telephone connection. Make a copy; if your copy • Horizontal streaks looks good, you probably had a bad connection, with static or interference on the • Top and bottom sentences are telephone line. Ask the other party to send the fax again. cut off • Missing lines Black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Left and right margins are cut off or a single page is printed on two pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. See Related Information: Change the Paper Size and Paper Type. Turn on Auto Reduction. See Related Information: Shrink Page Size of an Oversized Incoming Fax. Received color fax prints only in Replace the color ink cartridges that have reached the end of their life, and then black and white. ask the other person to send the color fax again. 562