Brother International XL-2121 Users Manual - English - Page 58

Troubleshooting

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Troubleshooting If the machine stops working properly, check the following possible problems. If the problem it still there, contact your retailer or the nearest authorised service center. Symptom Possible cause How to put it right Reference The machine is not plugged in. Plug the machine in. page 10 The sewing machine does not work. The main power switch is turned off. Turn on the main power switch. The bobbin-winder shaft is pushed Move the bobbin-winder shaft to the to the right. left. page 11 page 18 You have not used the foot controller properly. Use the foot controller properly. page 11 The needle is not fitted properly. The needle clamp screw is loose. Fit the needle properly. Use the screwdriver to firmly tighten the screw. page 12 The needle is bent or blunt. Replace the needle. page 11, 12 You have not used the right combi- Choose a thread and needle that are nation of fabric, thread and needle. appropriate for the type of fabric. page 29 The presser foot you are using is not Attach the presser foot that is correct appropriate for the type of stitch that for the type of stitch that you want to - you want to sew. sew. The upper thread tension is too tight. Loosen the upper thread tension. page 28 The needle breaks. You are pulling the fabric too much. Lightly guide the fabric. You have not fitted the spool properly. Fit the spool properly. - page 23, 27 The area around the hole in the needle plate is scratched. Replace the needle plate. Contact your retailer or the nearest authorized service center. - The area around the hole in the presser foot is scratched. Replace the presser foot. Contact your retailer or the nearest authorized service center. - The shuttle is scratched. Replace the shuttle. Contact your retailer or the nearest - authorized service center. You have not used a bobbin that has been designed for this machine. Incorrect bobbins will not work properly. Only use a bobbin that has been designed for this machine. page 18 6 57

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6
Troubleshooting
If the machine stops working properly, check the following possible problems.
If the problem it still there, contact your retailer or the nearest authorised service center.
Symptom
Possible cause
How to put it right
Reference
The sewing
machine does
not work.
The machine is not plugged in.
Plug the machine in.
page 10
The main power switch is turned off.
Turn on the main power switch.
page 11
The bobbin-winder shaft is pushed
to the right.
Move the bobbin-winder shaft to the
left.
page 18
You have not used the foot control-
ler properly.
Use the foot controller properly.
page 11
The needle
breaks.
The needle is not fitted properly.
Fit the needle properly.
page 12
The needle clamp screw is loose.
Use the screwdriver to firmly tighten
the screw.
The needle is bent or blunt.
Replace the needle.
page 11, 12
You have not used the right combi-
nation of fabric, thread and needle.
Choose a thread and needle that are
appropriate for the type of fabric.
page 29
The presser foot you are using is not
appropriate for the type of stitch that
you want to sew.
Attach the presser foot that is correct
for the type of stitch that you want to
sew.
–
The upper thread tension is too tight.
Loosen the upper thread tension.
page 28
You are pulling the fabric too much.
Lightly guide the fabric.
–
You have not fitted the spool prop-
erly.
Fit the spool properly.
page 23, 27
The area around the hole in the nee-
dle plate is scratched.
Replace the needle plate.
Contact your retailer or the nearest
authorized service center.
–
The area around the hole in the
presser foot is scratched.
Replace the presser foot.
Contact your retailer or the nearest
authorized service center.
–
The shuttle is scratched.
Replace the shuttle.
Contact your retailer or the nearest
authorized service center.
–
You have not used a bobbin that has
been designed for this machine.
Incorrect bobbins will not work
properly. Only use a bobbin that has
been designed for this machine.
page 18