Canon C50i User Manual - Page 214
Troubleshooting
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Troubleshooting Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is displayed, refer to the log message list for the log details and the appropriate response. The VB-C50i/VB-C50iR does not start up. ●Check that the AC cable is connected correctly. ● Switch the VB-C50i/VB-C50iR off and then on again (→ P.2-6). VBSetup.exe does not work. ●Check that the LAN cable used for setup is connected correctly. ● Try turning off the power to the VB-C50i/VB-C50iR, then turning it on again (→ P.2-6). There will no longer be any effect on VBSetup.exe 20 minutes or more after power is turned on. ●Check to see if the VB-C50i/VB-C50iR and the PC running VBSetup.exe are connected to the same network segment. ●VB setup.exe may not run on Windows XP SP2. In that case, see "Using the VB-C50i/VBC50iR with Windows XP SP2" (→ P.1-6). This Note holds true for users who have turned on Windows Firewall with Windows Server 2003 Standard Edition (SP1). The VB-C50i/VB-C50iR sample page does not appear. ●Check that the LAN cable is connected correctly. ●Check that the VB-C50i/VB-C50iR network settings are correct. In particular, check that the IP address, subnet mask and default gateway address settings are valid for the network you are using. ●If you have changed the IP address, the new IP address does not take effect until the VBC50i/VB-C50iR is rebooted. ● If access control for the VB-C50i/VB-C50iR is being used, check the settings (→ P.3-21). ●Check that the IP address or URL settings in the viewer software are correct. ●When using the router's NAT function, be sure the VB-C50i/VB-C50iR's IP address in the Web page is correct (→ P.5-26). The video does not appear. ● Check that the viewer software is correctly installed (→ P.7-18). Please refer also to the Viewer Software User's Manual (Viewer-E.pdf) contained on the supplied CD-ROM. ● If the video quality is poor, check the quality settings on the VB-C50i/VB-C50iR (→ P.3-7). Also, check settings such as the number of background colors as on the viewer PC. ●You can limit the number of viewers that can access the VB-C50i/VB-C50iR at the same time. When this limit is exceeded, a message is displayed instead of a video (→ P.3-16). ●If you cannot see the video using the Viewer for Java, check your system environment such as the browser version (→ P.1-4). To use the Viewer for Java, you need to install Java VM beforehand. 7-2
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