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Canon EOS-1Dx Mark II User Manual - Page 504

Troubleshooting Guide, Power-Related Problems

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Troubleshooting Guide If a problem occurs with the camera, first consult this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center. Power-Related Problems The battery does not recharge. Provided Battery Charger LC-E19 can only charge the provided Battery Pack LP-E19 and genuine Battery Pack LP-E4N/LP-E4. Battery Charger LC-E4N/LC-E4 cannot charge the provided Battery Pack LP-E19. The charger's lamp blinks. This is a recommendation that you calibrate (discharge) the battery so that the camera can accurately determine its capacity and display its battery level accurately. For details, see page 45. Right after attaching the battery to the charger, only the lamp lights up. If the charging starts and only the lamp lights in green right away, it means the battery's internal temperature is outside the appropriate temperature range. The battery will start recharging automatically when the internal temperature is within 5°C - 40°C / 41°F - 104°F. 504

Section	Page
Cover	1
Introduction	2
Item Check List	3
Instruction Manuals and CD-ROMs	4
Compatible Cards	5
Quick Start Guide	6
Conventions Used in this Manual	8
Chapters	9
Contents	10
Index to Features	17
Safety Precautions	20
Handling Precautions	23
Nomenclature	26
Getting Started	41
Charging the Battery	42
Installing and Removing the Battery	47
Installing and Removing the Card	49
Turning on the Power	53
Setting the Date, Time, and Zone	55
Selecting the Interface Language	58
Attaching and Detaching a Lens	59
Basic Operation	61
Quick Control for Shooting Functions	68
Menu Operations	71
Before You Start	74
Displaying the Grid in the Viewfinder	81
Displaying the Electronic Level	82
Setting the Viewfinder Information Display	84
Help	85
Setting the AF and Drive Modes	87
Selecting the AF Operation	88
Selecting the AF Area and AF Point	91
AF Area Selection Modes	96
AF Sensor	100
Lenses and Usable AF Points	102
Selecting AI Servo AF Characteristics	113
Customizing AF Functions	122
Fine Adjustment of AF’s Point of Focus	138
When Autofocus Fails	144
Selecting the Drive Mode	146
Using the Self-timer	150
Image Settings	151
Selecting the Card for Recording and Playback	152
Setting the Image-Recording Quality	155
Setting the ISO Speed for Still Photos	163
Selecting a Picture Style	169
Customizing a Picture Style	172
Registering a Picture Style	175
Setting the White Balance	177
Custom White Balance	180
Setting the Color Temperature	185
White Balance Correction	186
Auto Correction of Brightness and Contrast	189
Setting Noise Reduction	190
Highlight Tone Priority	193
Correction of Lens Aberrations	194
Reducing Flicker	198
Setting the Color Space	200
Creating and Selecting a Folder	201
Changing the File Name	203
File Numbering Methods	206
Setting Copyright Information	208
GPS Settings	211
GPS Features	212
GPS Precautions	214
Acquiring GPS Signals	215
Setting the Positioning Interval	220
Setting a Time Limit for Geotagging the Last Acquired Location Information	221
Setting Time from GPS on the Camera	222
Logging the Route Traveled	223
Exposure Control for Photographic Expressions	227
Program AE	228
Shutter-Priority AE	231
Aperture-Priority AE	233
Manual Exposure	236
Selecting the Metering Mode	238
Setting the Desired Exposure Compensation	241
Auto Exposure Bracketing (AEB)	243
Lock the Exposure for Shooting (AE Lock)	245
bulb: Bulb Exposures	246
Multiple Exposures	248
Mirror Lockup	256
Using the Eyepiece Shutter	258
Using a Remote Switch	258
Flash Photography	259
Flash Photography	260
Setting the Flash Function	263
Shooting with the LCD Monitor (Live View Shooting)	271
Shooting with the LCD Monitor	272
Shooting Function Settings	278
Menu Function Settings	280
Focusing with AF (AF Method)	284
MF: Focusing Manually	291
Shooting Movies	295
Shooting Movies	296
Shooting Function Settings	309
Setting the Movie Recording Quality	311
Setting the Sound Recording	322
Silent Control	325
Setting the Time Code	326
Menu Function Settings	330
Image Playback	343
Image Playback	344
Shooting Information Display	346
Searching for Images Quickly	352
Magnifying Images	355
Rotating the Image	357
Protecting Images	358
Setting Ratings	361
Recording and Playing back Voice Memos	363
Quick Control for Playback	365
Enjoying Movies	367
Playing Back Movies	369
Editing a Movie’s First and Last Scenes	372
Grabbing a Frame from 4K Movies	374
Slide Show (Auto Playback)	376
Viewing Images on a TV Set	379
Copying Images	382
Erasing Images	386
Changing Image Playback Settings	389
Post-Processing Images	393
Processing RAW Images with the Camera	394
Resizing JPEG Images	399
Cropping JPEG Images	401
Sensor Cleaning	403
Automatic Sensor Cleaning	404
Appending Dust Delete Data	405
Manual Sensor Cleaning	407
Transferring Images to a Computer and Print Ordering	409
Transferring Images to a Computer	410
Digital Print Order Format (DPOF)	415
Customizing the Camera	419
Custom Functions	420
Custom Function Settings	423
Custom Controls	445
Custom Quick Control	461
Registering My Menu	465
Saving and Loading Camera Settings	470
Registering Custom Shooting Modes	474
Reference	479
Button Functions	480
Checking the Battery Information	484
Using a Household Power Outlet	485
System Map	486
Function Availability Table by Shooting Mode	488
Menu Settings	492
Troubleshooting Guide	504
System Status Display	522
Error Codes	525
Specifications	526
Downloading Images to a Computer / Software	549
Downloading Images to a Computer	550
Software Overview	552
Installing the Software	553
Software Instruction Manual	554