Canon EOS R5 C Advanced User Guide PHOTO edition - Page 596

On the camera, does the FTP server's IP address setting (in [Address]) match the server's actual address? • Configure the IP address on the camera to match the actual FTP server address ( ). Is a firewall or other security software enabled? • Some security software uses a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server. • You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ( ). Are you connecting to the FTP server via a broadband router? • Some broadband routers use a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server. • You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ( ). What to check on the proxy server Is the proxy server on? • Turn on the proxy server. Is the proxy server working correctly? • Check the proxy server settings to make sure the server is working correctly as a proxy server. • If applicable, ask your network administrator for the proxy server's address setting and port number, then set them on the camera. What to check on the network as a whole Does your network include a router or similar device that serves as a gateway? • If applicable, ask your network administrator for the network gateway address and set it on the camera ( , ). • Make sure that the gateway address setting is correctly entered on all network devices including the camera. 596