Canon Elura 40MC DIGITAL VIDEO SOLUTION DISK Ver.2 Software Instruction Manual - Page 67

Troubleshooting - ac adapter

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Windows Troubleshooting ? Can't download still images or camcorder is not recognized when the camcorder is connected via the USB interface. E ➜ Computer doesn't support the USB interface. The USB interface is not supported for computers not in compliance with the following requirements. Acquire the necessary system to use the USB interface. Requirements • Built-in USB interface on a system preinstalled with one of Windows 98/ Windows Me/Windows 2000/Windows XP. ➜ Camcorder is not correctly connected to the computer. Read "Connecting the Camcorder to a Computer" ( 36) and check the connection. Ensure that you are using the correct cable and that its connectors are in good shape. ➜ If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder. ➜ USB TWAIN Driver or USB WIA Driver is not installed properly. First uninstall the USB TWAIN/WIA Driver, then reinstall the driver from the Digital Video Solution Disk (remove the check marks from the other programs when prompted to select the programs to be installed). For uninstalling refer to the following section: Windows 98 ( 16), Windows Me ( 20), Windows 2000 ( 24), Windows XP ( 31). For installing refer to the following section: Windows 98 ( 15), Windows Me ( 20), Windows 2000 ( 24), Windows XP ( 29). ? Can't install the TWAIN Driver, WIA Driver correctly. First, Check the Following ➜ Does the system have a built-in USB port and did it come with Windows 98 (First or Second Edition), Windows Me, Windows 2000, or Windows XP preinstalled? ➜ Is the camcorder correctly connected to the computer? ➜ Are you using the AC power adapter to power the camcorder? • If the Problem Is Not Mentioned Above If the USB TWAIN Driver/USB WIA Driver has not correctly installed, Windows may not recognize the driver. Uninstall the driver according to the instructions ( 16, 20, 24, 31) and reinstall the USB Driver. 67

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67
Windows
E
Troubleshooting
?
Can’t download still images or camcorder is not recognized when
the camcorder is connected via the USB interface.
➜
Computer doesn’t support the USB interface.
The USB interface is not supported for computers not in compliance with
the following requirements. Acquire the necessary system to use the USB
interface.
Requirements
• Built-in USB interface on a system preinstalled with one of Windows 98/
Windows Me/Windows 2000/Windows XP.
➜
Camcorder is not correctly connected to the computer.
Read “Connecting the Camcorder to a Computer” (
36) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
➜
If you are experiencing operational problems, detach the USB cable
from the camcorder and computer and terminate the connection.
Restart the computer and then reconnect the camcorder.
➜
USB TWAIN Driver or USB WIA Driver is not installed properly.
First uninstall the USB TWAIN/WIA Driver, then reinstall the driver from the
Digital Video Solution Disk (remove the check marks from the other
programs when prompted to select the programs to be installed). For
uninstalling refer to the following section: Windows 98 (
16), Windows
Me (
20), Windows 2000 (
24), Windows XP (
31). For installing
refer to the following section: Windows 98 (
15), Windows Me (
20),
Windows 2000 (
24), Windows XP (
29).
?
Can’t install the TWAIN Driver, WIA Driver correctly.
First, Check the Following
➜
Does the system have a built-in USB port and did it come with
Windows 98 (First or Second Edition), Windows Me, Windows 2000,
or Windows XP preinstalled?
➜
Is the camcorder correctly connected to the computer?
➜
Are you using the AC power adapter to power the camcorder?
• If the Problem Is Not Mentioned Above
If the USB TWAIN Driver/USB WIA Driver has not correctly installed,
Windows may not recognize the driver.
Uninstall the driver according to the
instructions (
16, 20, 24, 31) and reinstall the USB Driver.